Operations- Ticket Administrator

Get ready to goeasy! goeasy Ltd. is one of Canada’s fastest growing and exciting businesses. We operate two lines of business including easyhome which is the largest merchandise lease to own company in Canada offering top quality, brand name household furnishings, appliances and home electronics to consumers under weekly or monthly leasing agreements. Under our easyfinancial banner, we are a leading provider of financial products and services, including unsecured consumer loans, mortgages, prepaid cards and credit repair products that cater to underserved Canadians that do not have access to products and services from traditional financial institutions. Collectively operating under the goeasy Ltd. umbrella, the organization is publicly traded on the Toronto Stock Exchange with revenue of approximately $250 million per year, over 300 retail locations across Canada and 1600 employees.

Are you looking to challenge yourself and work in a face paced environment?

Are you seeking the opportunity to grow yourself and join an organization with a great Canadian success story? If you answered yes, this is the job opportunity for you!

goeasy is looking for an Operations Ticket Administrator to support the easyfinancial and easyhome retail network at our head office located in Mississauga.  Your main responsibility will to manage Salesforce tickets, collections support and other various duties as required. This position will require the ability to perform in a fast paced environment while ensuring accuracy and meeting SLA’s deadlines. 

General Responsibilities:

• Providing customer service, coaching and support to the retail network
• Providing system overrides as required for the retail network
• Processing adjustments to customer’s loan accounts as required – frequency changes, due date changes, interest waives, NSF fee waivers, loan voids, etc. within established SLA’s
• Processing Credit Bureau adjustments
• Any administrative and customer service support as required for the Indirect Channel
• Providing back up coverage to other peers within the Operations Support Department
• Manage Salesforce tickets, collections support and other various duties as required
• Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization
• Ensuring all processes/and or tasks are fully documented and/or maintained
• Meet and or exceed SLA's as defined

Qualifications:

• 1 - 3 years’ experience within the Financial Services Industry in a related role (Asset)
• Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook , Wealth view
• Analytical and problem-solving skills
• Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
• Experience working in a fast paced environment
• Able to work as part of a team and independently with minimum supervision
• Excellent communication (verbal & written), customer service and interpersonal skills
• Ability to multi-task and willingness to learn and develop personal skills