Learning Coordinator

Get ready to goeasy! goeasy Ltd. is one of Canada’s fastest growing and exciting businesses. We operate two lines of business including easyhome which is the largest merchandise lease to own company in Canada offering top quality, brand name household furnishings, appliances and home electronics to consumers under weekly or monthly leasing agreements. Under our easyfinancial banner, we are a leading provider of financial products and services, including unsecured consumer loans, mortgages, prepaid cards and credit repair products that cater to underserved Canadians that do not have access to products and services from traditional financial institutions. Collectively operating under the goeasy Ltd. umbrella, the organization is publicly traded on the Toronto Stock Exchange with revenue of approximately $250 million per year, over 300 retail locations across Canada and 1600 employees. 

We are seeking someone whose appetite for operational efficiency is second only to their appetite for developing their career at a great Canadian company!

Goeasy is seeking a highly motivated and enthusiastic Learning Operations Coordinator to join the goeasy family.  The Learning Operations Coordinator’s primary responsibility is to administer our LMS (learning management system), manage all learning-related reporting, and proactively seek out and solve opportunities to create operational efficiencies. They will work closely with our easyfinancial services and easyhome lines of business, as well as within the inter-disciplinary HR team.  The Learning Operations Coordinator will act as a liaison between Learning and our Field Teams, responding to learning-related employee inquiries and supporting all employees through the onboarding and ongoing learning programs. 

Primary Responsibilities:

• Maintaining licensing records, and managing the associated learning requirements for license maintenance
• Administration of all LMS-related processes, including maintaining the learning catalogue, assigning learning plans and courses to employees, Preparing HR documentation as required, and resolving issues
• Preparing scheduled reporting on a weekly, bi-weekly, and monthly basis as well as ad-hoc reporting as required
• Managing the learning team mailbox, by responding to inquiries in a timely manner and resolving LMS issue
• Providing Learning administrative support to the team, including (but not limited to) program implementation and evaluation
• Proactively seeking out and solving process efficiency opportunities across the team
• Handling ad-hoc projects and management requests as necessary

Qualifications:

• Post-secondary Degree, Diploma or Certificate in Adult Education, or a related discipline (Mandatory)
• Minimum 3 years of experience in an administrative or operations role but preference to candidates with experience in a learning & development position
• Intermediate to advanced overall MS Office skills, with advanced Excel skills
• Knowledge of, and experience with:
  • Learning Management Systems (Saba, SumTotal, etc.)
  • Virtual learning platforms (e.g. WebEx, Go-to-Meeting, Adobe Connect, etc.)

Personal Attributes:

• An analytical thinker
• Client-focused and solution-oriented, with a focus on continuous improvement
• Exceptional communication and interpersonal skills, with a positive and supportive attitude and a genuine desire to assist employees and work toward a resolution
• Self-starter, enthusiastic, and willing to learn
• Detail-oriented, with an ability to multi-task and manage competing deliverables and priorities
• Flexible and adaptable to change, with a proven ability to achieve within an unstructured and extremely fast-paced environment
• Maturity and demonstrated professionalism
• Willingness to fulfill a broad spectrum of administrative responsibilities

goeasy is committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and, in consultation with job applicants, provides reasonable accommodations upon request. 

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