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Partner Support Specialist

Head Office
Montréal, Quebec

Employment Type: Full-Time

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! A publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $25,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1700 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

We are looking for a self-motivated, determined and energetic Bilingual Parnter Support Specialist to innovatively manage and work with our partners –during our day to day business operation at our corporate office in Mississauga. 

Responsibilities would include:

  • Working with goeasy ltd. retail and non-retail partners, you will be handling inquiries about potential loans, serving as their liaison with goeasy ltd.
  • Create superior customer experiences by responding, listening, engaging and understanding the needs of current and potential customers and matching their needs to a solution
  • Striving to meet or exceed call center KRA’s while providing stellar customer service
  • Acting as an administrator for goeasy ltd. and communicating and processing required documentation and loan funds for consumers
  • Collaborate with the sales team to develop efficient methods for handling issues with our partners and customers
  • Assist in creating ways for delivering excellent customer service to irate customers by leveraging strong problem-solving skills
  • Running credit checks for potential customers and responding promptly
  • Address inquiries via email and telephone channels
  • Visiting On-Site when required
  • Communicating with clients and funding approved loans
  • Track partner performance via defined metrics
  • Identifying process improvement opportunities
  • Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiency of the organization

Qualifications attributes & competencies

  • Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook
  • Experience in a customer-facing measured work environment considered an asset
  • Ability to think outside the box
  • High attention to detail
  • Excellent written and oral communication skills with the ability to create memorable customer experiences (English & French) 
  • Experience in an administrative/support capacity and/or in the lending industry an asset
  • Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
  • Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated) 

Other details:

  • This is a 100% remote opportunity. Work from home in Montreal!
  • Company paid training, which involves travel for training.
  • Permanent, Full Time
  • Salary + Potential for 10% Performance Bonus
  • Schedule: Night Shift and Weekends required up until 12am (Hours of operation: 8:00am - Midnight)

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Why should you work for goeasy?

To learn more about our great company please click the links below:

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