Loan Servicing Specialist

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada’s Most Admired Corporate Cultures, one of Canada’s Top 50 Fintech’s and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

This is a challenging role that requires accuracy while maintaining SLA targets in a fast-paced environment. Rotational support is required as we cover all hours across Canada.

*Note: This role is internally referred to as Loan Servicing Specialist

What's in it for you as a Loan Servicing Specialist?

• Base Pay: 18.25/hr + yearly bonus
• Permanent Full Time
• Full Health Benefits
• Competitive Paid Vacation days
• Birthday off paid
• Volunteer Days
• Employee Purchase Program to buy products
• RRSP 4% Company Match
• Free Parking Onsite!
• State of the art office, with free Company Gym, Games Room

What will you do as Loan Servicing Specialist?

• Manage tickets through our company portal
• Handle ticket escalations during operating hours (weekdays and weekends)
• Liaise with the Retail Network to identify potential opportunities for training and process improvement
• Providing customer service, coaching and support to the retail network
• Processing adjustments to customer’s loan accounts as required – frequency changes, due date changes, interest waives, NSF fee waivers, loan voids, etc. within established SLA’s
• Providing back up coverage to other peers within the Central Administration Team
• Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization
• Ensuring all processes/and or tasks are fully documented and/or maintained. Meet and or exceed SLA's as defined
• Any administrative and customer service support as required for the Indirect Channel

What you need to work with us:

• 1 - 3 years’ experience within the Financial Services Industry in a related role
• Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook, Basic Accounting knowledge (asset not mandatory)
• Analytical and problem-solving skills
• Ability to think outside the box
• Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
• Experience working in a fast-paced environment Able to work as part of a team and independently with minimum supervision
• Ability to multitask Adapts well to change Exceptional communication skills (both written and verbal English)
• Able to work under pressure and meet tight deadlines
• Ability to make decisions independently
• Capable of managing multiple tasks at once and prioritizing work
• Ability to create a sense of urgency in work and react quickly and appropriately to problems at the store level

Working conditions:

• Operating hours are Monday to Friday from 8:00 am to 8:30 pm, Saturdays and Sundays 12:00 pm to 8:30 pm.  These hours are subject to change based on our business requirements
• Fast-paced, multiple priority environment
• Considerable computer usage