Customer Service Representative

Job Description

LendCare is a Canadian consumer finance and technology company, which enables over 6000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the Powersports, Auto, Retail, Home Improvement and Health sectors, while processing over $4 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, top dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

Description:

LC Loans is a front-line customer support department. This is a business to consumer role to help assist LendCare customers with any questions and support regarding their personal loans.

We are looking for Customer Support Representatives who wants to join a team of professionals to deliver exceptional service for our customers across Canada. The successful individual would have a customer service background and enjoy working in a professional team environment. Organizational skills and attention to detail is a must.

Responsibilities and Duties:

• Work as part of our team to provide exemplary customer service and ensure that our customers are always receiving a superior customer experience during every interaction.
• Responding to customer questions and requests (both through telephone, chat and email).
• Ability to identify the customers needs and efficiently resolve inquiries.
• Take accountability to solve issues from beginning to end.
• Demonstrate comprehensive knowledge of our services.
• A comfort level with personal and team quotas, with a strong desire to meet and exceed achievable targets.

Qualification and Skills:

• Financial services background is an asset
• 1-year experience working inbound customer service or sales roles is preferred
• Ability to work independently or as a team and under pressure in a fast-paced environment
• Excellent verbal and written communication skills
• Proven interpersonal and organizational skills
• Strong attention to detail, dependability, and follow through
• Excellent problem-solving skills
• Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)

Shifts vary from 9:00am-9:00pm Monday-Friday and occasional Saturdays.