Operations- Ticket Administrator

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! A publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $25,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1700 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

Are you looking to challenge yourself and work in a face paced environment?

Are you seeking the opportunity to grow yourself and join an organization with a great Canadian success story? If you answered yes, this is the job opportunity for you!

goeasy is looking for an Operations Ticket Administrator to support the easyfinancial and easyhome retail network.  Your main responsibility will to manage Salesforce tickets, collections support and other various duties as required. This position will require the ability to perform in a fast paced environment while ensuring accuracy and meeting SLA’s deadlines. 

General Responsibilities:

• Providing customer service, coaching and support to the retail network
• Providing system overrides as required for the retail network
• Processing adjustments to customer’s loan accounts as required – frequency changes, due date changes, interest waives, NSF fee waivers, loan voids, etc. within established SLA’s
• Processing Credit Bureau adjustments
• Any administrative and customer service support as required for the Indirect Channel
• Providing back up coverage to other peers within the Operations Support Department
• Manage Salesforce tickets, collections support and other various duties as required
• Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization
• Ensuring all processes/and or tasks are fully documented and/or maintained
• Meet and or exceed SLA's as defined

Qualifications:

• 1 - 3 years’ experience within the Financial Services Industry in a related role (Asset)
• Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook , Wealth view
• Analytical and problem-solving skills
• Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
• Experience working in a fast paced environment
• Able to work as part of a team and independently with minimum supervision
• Excellent communication (verbal & written), customer service and interpersonal skills
• Ability to multi-task and willingness to learn and develop personal skills

goeasy is committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and, in consultation with job applicants, provides reasonable accommodations upon request.