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Customer Resolution Specialist


National Contact Centre
Mississauga, Ontario

Easyfinancial services offers personal loan services across Canada. We strive to deliver high-quality service and great customer experiences, all while making financial services more accessible. We pride ourselves on our commitment to our employees; competitive salaries, incentive plans, benefits and unlimited advancement opportunities.  If you excel in a fast-paced, ever-changing environment with dynamic and challenging results-driven work, your career possibilities at easyfinancial services are endless. 

 Goeasy is seeking a highly motivated Customer Resolution Specialist to join the rapidly growing goeasy team located in our Hamilton Call Center. The incumbent will be the point of contact for any escalation calls from our customers and will be required to resolve these matters in a timely fashion while mantaining a positive customer service experience. 

As Customer Resolution Specialist, you will:

  • Create superior customer experiences by engaging, listening and understanding the needs of potential customers and matching their needs to our lending solutions; demonstrating compassion and empathy toward customers in hearing their story and meeting their needs
  • Write complaint investigations on easyfinancial and easyhome products and services
  • Support coordination of root cause investigations in conjunction with our retail branches and call center operations
  • Identifying complaint patterns and interacting with appropriate departments to proactively address recurring issues
  • Help manage, monitor and respond to technical support and customer complaints
  • Support Better Business Bureau activities relating to investigational outcomes such as drafting responses and conducting a review of complaints

 

What you need to work with us:

  • 1-2 years of experience in a call center or handling escalated issues
  • Proficient with PCs, Microsoft office, strong keyboarding skills
  • Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated)
  • Be empathetic, compassionate and operate with integrity – really care for customers!
  • Demonstrate extremely strong communication skills
  • Must maintain composure and positivity in challenging situations
  • Must possess excellent problem solving and critical thinking skills
  • Must be able to communicate concisely with clients and associates
  • Must be well spoken and confident in knowledge
  • Flexible working hours  

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

 

Why should you work for goeasy?

To learn more about our great company please click the links below:

https://www.youtube.com/watch?v=0KqktwVltck&feature=youtu.be/?utm_source=GoEasy&utm_medium=InternalRef&utm_campaign=GoEasyBodyCareersVideo

http://goeasy.com/careers/ 

 

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