Complaint Resolution Specialist:
Easyfinancial services offers personal loan services across Canada. We strive to deliver high-quality service and great customer experiences, all while making financial services more accessible. We pride ourselves on our commitment to our employees; competitive salaries, incentive plans, benefits and unlimited advancement opportunities. If you excel in a fast-paced, ever-changing environment with dynamic and challenging results-driven work, your career possibilities at easyfinancial services are endless.
Are you looking to make a positive impact on the business?
Are self motivated with a high degree of initiative and energy?
Are you passionate about customer experience?
If you answered YES, This role is for you!
As Complaint Resolution Specialist, you will:
- Create superior customer experiences by engaging, listening and understanding the needs of potential customers and matching their needs to our lending solutions; demonstrating compassion and empathy toward customers in hearing their story and meeting their needs
- Write complaint investigations on easyfinancial and easyhome products and services
- Support coordination of root cause investigations in conjunction with our retail branches and call center operations
- Identifying complaint patterns and interacting with appropriate departments to proactively address recurring issues
- Help manage, monitor and respond to technical support and customer complaints
- Support Better Business Bureau activities relating to investigational outcomes such as drafting responses and conducting a review of complaints
What you need to work with us:
- 1-2 years of experience in a call center or handling escalated issues
- Proficient with PCs, Microsoft office, strong keyboarding skills
- Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated)
- Be empathetic, compassionate and operate with integrity – really care for customers!
- Demonstrate extremely strong communication skills
- Must maintain composure and positivity in challenging situations
- Must possess excellent problem solving and critical thinking skills
- Must be able to communicate concisely with clients and associates
- Must be well spoken and confident in knowledge
- Flexible working hours