Collections Administrator

Get ready to goeasy! goeasy Ltd. is one of Canada’s fastest growing and exciting businesses. Under the easyfinancial services banner, we are a leading provider of financial products and services, including unsecured consumer loans, mortgages, prepaid cards and credit repair products that cater to underserved Canadians that do not have access to products and services from traditional financial institutions. Collectively operating under the goeasy Ltd. umbrella, the organization is publicly traded on the Toronto Stock Exchange with revenue of approximately $200 million per year from over 200 retail locations across Canada and 1600 employees.

Responsibilities:

• Managing and following-up on LPP claims
• Majority of time will be spent managing various administrative duties to support Collectors, Team Leads, and Managers
• Responsbile for managing NSF exceptions including contacting customer and account maintenance
• Managing CCS loans including: contacting customers/CCS counsellors/FCT to follow-up on payments/status.
• Managing the customer inbound e-mails and SMS.
• Ensuring the scheduling for Break/Lunches for Collectors 
• Miscellaneous support as per needed

Requirements:

• Collections/Call Centre experience would be an asset.
• High School Degree/Equivalent job experience.
• Strong attention to detail
• Ability to prioritize tasks, multi-task, and meet deadlines
• Ability to work under pressure and react quickly
• Analytical skills, ability to identify problem areas and identify solutions
• Effective verbal and written communication skills
• Knowledge of Microsoft Windows and ability to manage multiple applications across more than one screen.
• Working knowledge of Microsoft Word, Outlook, and Microsoft Excel.

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process. 

We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?

To learn more about our great company please click the links below:

goeasy Employee Video

http://goeasy.com/careers/