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Bilingual Customer Service Representative (Call Center)


National Contact Centre
Mississauga, Ontario

Get ready to goeasy under the banner of easyfinancial services, a leading provider of financial products (including unsecured consumer loans, mortgages, prepaid cards and credit repair products) that cater to underserved Canadians who do not have access to services from traditional financial institutions. Our parent company, goeasy Ltd. (GSY), is publicly traded on the Toronto Stock Exchange with revenue of approximately $250 million from over 200 locations across Canada and 1600 employees.

We are looking for our next innovative and self-motivated Customer Service Representative to support our existing team.  Come work for a growing company that will ensure you will have the tools to be successful!

As a Bilingual Customer Service Representative, you will:

  • Use resources to contact potential customers to complete loan applications to drive referrals to our National Sales team and retail branch network

  • Create superior customer experiences by responding, listening, engaging and understanding the needs of current and potential customers and matching their needs to our lending solutions; demonstrating compassion and empathy toward customers to be able to hear their story and help by fulfilling our value proposition of providing access, relief and respective to the cash and credit constrained consumer

  • Capitalize on cross-sell and up-sell product opportunities by paying attention to customer need

What you need to work with us:

  • Experience in a customer-facing measured work environment considered an asset

  • Experience in a call centre environment considered an asset

  • Excellent written and oral communication skills with the ability to create memorable customer experiences in both English and French

  • Achievement and results-oriented with a positive attitude

  • Empathetic, compassionate and operate with integrity – really care for customers!

  • Proficient with Microsoft office software (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs

  • Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated)

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process. 

We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

 

Why should you work for goeasy?

To learn more about our great company please click the links below:

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