Regional Manager

easyhome is Canada’s largest merchandise leasing company, with locations coast to coast. Our retail stores are at the heart of our tight-knit corporate community. We pride ourselves on our commitment to our employees, with industry-leading compensation and incentives, an outstanding team culture, and unlimited advancement opportunities.

As RegionalManager, you will be responsible for providing leadership, direction and support to all easyhome stores within your portfolio. The incumbent for this position will plan, implement and drive operations to ensure consistent growth in results and brand for easyhome. This multi-faceted leadership role contributes to the bottom line by owning the hiring, development and retention of talent and managing the broader team’s performance through expert management practice.

If you’re a hardworking, driven, and committed individual interested in advancing your career, join us and make yourself at home.

As a Regional Manager, Your Primary Functions Are

Customer Satisfaction

• Ensure outstanding customer service levels are provided to both external and internal customers
• Handle and resolve all customer complaints promptly
• Ensure adherence to customer retention procedures
• Ensure showrooms are merchandised and tagged with proper price and promotional tags, and work with managers to maintain desired product mix

Associate Development & Retention

• Ensure new associates are efficiently trained
• Ensure associates receive on-time performance appraisals and corresponding merit and/or promotional increases
• Assist Store Managers with employee development and with resolving disciplinary issues
• Communicate regularly with store management team and ensure compliance with the Workplace Mutual Respect policy
• Work with store managers to minimize turnover and make informed hiring decisions
• Partner with HR to execute and support human resources programs through succession planning, employee relations, recruitment, training, and development of associates

Deliver Financial Results

• Manage district budget to drive profitability
• Achieve SOI, net and gross margins, and other revenue percentages to plan
• Control region labour dollars
• Monitor fee income, gain on sale, maintenance charges, promotions, and discounts
• Ensure store managers monitor and make necessary adjustments to the P&L
• Maintain charge-offs below 2.5% of revenue

Grow Revenue Base

• Monitor SMRR and APA and develop action plans to grow or correct deficiencies
• Ensure stores adhere to term and pricing standards and recommend resolution of store pricing needs
• Develop, guide, and monitor local store marketing efforts
• Ensure all company referral and incentive programs are in place and properly executed
• Set and communicate regional goals for customer growth
• Monitor and ensure the accurate execution of all company lease-building programs

Execute Operations Standards

• Monitor month-to-month store operations, accounts receivable, and collections in accordance with established policies and procedures
• Set, communicate, and monitor customer retention goals and activities

Asset Protection and Loss Prevention

• Audit stores on a timely basis to ensure compliance and execution of company policies and procedures including prevention, safety, security, marketing/merchandising programs and store appearance
• Maintain and monitor fixed assets to standard
• Recommend potential capital expenditures
• Monitor and ensure compliance to store opening and closing standards
• Ensure compliance with established policies and governmental laws and regulation

What You Need To Work With Us

• 2 or more years of experience as a multi-unit district manager in a retail, restaurant, or related customer service environment
• Strong leadership skills, with the motivation and desire to lead by example
• Professional, outgoing, positive, and approachable demeanour that draws in both customers and associates
• Outstanding communication, problem solving, and negotiation skills, and the ability to work well and be resourceful in fast-paced and demanding situations
• Strong organizational and planning skills in order to meet and exceed set targets
• Experience reading and being responsible for P&Ls and other financial goals and objectives
• Secondary School Diploma is required, while a College or University Diploma in a related discipline is preferred
• Valid driver’s license

 

We offer a competitive salary, an annual incentive plan, benefits, and growth opportunities. We thank all interested applicants; however we will only be contacting those which possess the skills and qualifications as outlined above. Potential employees will be required to complete reference checks as part of the pre-employment process. If you excel in a fast-paced, ever-changing environment with dynamic and challenging results-driven work, your possibilities at easyhome are endless. Join us to make yourself at home.

 

Additional Information:

We are open to a candidate based in any of the cities in the province provided they can meet the travel requirements to achieve success.  This role involves frequent travel from location to location within the assigned region and on occasion to the corporate head office in Ontario and other business centers. A valid provincial driver’s license and your own vehicle is required.  All candidates considered for hire must successfully pass credit, criminal and reference background checks.  Candidates must be comfortable to provide schedule flexibility to meet the demands of the business. 

goeasy is committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and, in consultation with job applicants, provides reasonable accommodations upon request.

#LI_POST

PAID1234