Bilingual - IT Help Desk Analyst

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada's Top 50 Fintech's, Most Admired Corporate Cultures, Top 30 Performing Stocks on the Toronto Stock Exchange, and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

goeasy is seeking a Bilingual IT Help Desk Analyst to work in our Mississauga Support Centre. This individual will provide Tier 1 support, maintenance, and user orientation for personal computing devices, desktop software, and related peripherals to internal staff and easyhome stores across the country. As the successful applicant, you will report directly to the IT Services Manager. IT Services is a department in which roles and personnel will evolve as customer needs and technologies change. You will carry out tasks and responsibilities in a supportive and collaborative manner with other members of the IT Services department to provide exceptional customer service to clients as well as the corporate office. 

Responsibilities:

• Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users in problem resolution.
• Facilitate user password resets
• Coach users in the use of hardware, software and file management.
• Channel and escalate technically complex problems to the appropriate resources
• Perform computer equipment repairs; manage network printers and wireless connectivity.
• Install software and computer peripherals
• Identify when off-site repairs are required and coordinate with third party vendors
• Prepare and test new computer equipment and oversee shipping to new store locations
• Provide preliminary assessment of problems which may involve network services and escalate to Level 2 support and management if required.
• Maintain and deploy standard hardware ‘image’ to variety of hardware platforms.
• Contribute ideas and solutions to IT Services issues at large
• Ensure warranty and registration requirements are fulfilled
• Provide Android/iPhone support and front-line telephone support
• Document best practices
• Perform other related duties as assigned

Qualifications:

• Bilingual (English/French) 
• Knowledge of desktop computer applications, operating systems, hardware and networking devices
• College or University degree in IT/Computer Software
• Knowledge of: Microsoft Windows 7, Windows 10, Microsoft Office 2016, PC Hardware Repair, VPN, client-based LAN networking, printers and good networking skills
• VOIP a bonus
• Excellent communication and inter-personal skills
• Customer service focus- technically oriented while maintain the ability to positively interact with non-technical clients
• Demonstrated problem solving and trouble shooting skills
• Ability to work effectively in a fast-paced and high demanding environment

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?

To learn more about our great company please click the links below:

http://goeasy.com/careers/ 

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