Legal Account Manager (Ottawa)

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada’s Most Admired Corporate Cultures in 2018, one of Canada’s Top 50 Fintech’s and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future. 

Goeasy is seeking a highly motivated Legal Account Manager to locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment from delinquent customer's account; making payment arrangements and loan settlements; Perform legal actions on customers that have no intention to pay; and status of accounts.

Your responsibilities include (but are not limited to):

• Coach all branches in assigned region on collection techniques, legal process and procedures.
• Plan and organize the workflow to ensure all cutoffs and deadlines are met
• Collect amounts owed by investigating/resolving delinquent accounts resulting from client’s failure to comply;
• Contact past due customers by phone/road call, negotiate appropriate payment arrangements, within authorized limits;
• Receiving payment from delinquent customer's account; making payment arrangements and loan settlements; and keeping records of collection and status of accounts.
• Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy; Assess and mitigate risk by referring accounts for further action.
• Apply compliance, regulatory standards and best practice on collections
• Complete full process of the Superior Court of Justice, relevant legislation and legal terminology for acts impacting debt collection
• Perform legal actions such as garnishments/enforcement/writ of delivery, liens and other recovery actions
• Pull Credit reports and analyze (liabilities, DTI/TDS, legal cases, collections, financial reports)
• Prepare and submit refinance loan application for customers
• Process payments using multiple payment methods (Cash, POS payment system)
• Perform all required reports and submitted to management (Activity trackers, operation plans, et.)
• Document call activity in Collections system on internal systems (Sales force, WV) as requested by the management
• Prepare all legal claims documents prior to submission
• Prepare all type of legal documents required for enforcement, court hearing, trials et
• Use the skip trace system provided by third party
• Consistently hitting or exceeding monthly targets

What we are looking for:

• 1-2 years of related experience in a similar role
• 1-2 years Collections experience (mandatory)
• Paralegal designation or legal background (Asset)
• Post-Secondary Education preferred (College or University)
• Exceptional organization and time management skills
• Ability to multi-task and work independently
• Superior skills in Microsoft Office (Word, PowerPoint, Outlook)
• Effective verbal, listening and written communication skills
• Ability to maintain confidential information
• Excellent interpersonal skills, ability to work with people at various levels across the organization
• Detail oriented and demonstrated ability for accuracy

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Why should you work for goeasy?

To learn more about our great company please click the links below:

http://goeasy.com/careers/