Team Manager - Sales (Contact Center)

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada’s Most Admired Corporate Cultures, one of Canada’s Top 50 Fintech’s and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future. 

easyfinancial is looking for a self-motivated and charismatic Team Manager of Sales that can support an ambitious team of Financial Service Representatives at our call center in Mississauga Ontario. The Team Manager, Sales has responsibility for driving individual and team results through the delivery of training and coaching from inspired leadership while enabling engagement and inspiring knowledge and skill development. A key success factor of this role will include the enabling the team to use the available promote a highly effective sales environment. The Team Manager will ensure that call center dynamics and the organization’s values are the foundations of our business practices.

If you are a resulted-oriented leader who is invested in development of their team and interested in advancing your career, join us and make your work matter!

Working at goeasy during COVID-19:

We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:

• Adoption of best practices and protocols to ensure a safe interview and onboarding experience
• Continuing to serve our customers through our phone and digital channels
• Mandatory social distancing in all of our locations
• Rigorous hygiene practices in all branch and store locations
• Free virtual healthcare access for all permanent employees
• Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada

 Responsibilities:

• Mentor, coach and develop team members to achieve higher levels of performance and job mastery
• Enable employees to maximize sales results by focusing not only on inbound calls, but warm-outbound opportunity
• Promote a sales culture where the team is equipped to capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities
• Identify performance and training gaps and address them in a timely manner  
• Manage the day-to-day operations of the National Shared Services Centre
• Provide timely and complete resolution of escalated issues and concerns raised by team members, peers and or support person
• Build and maintain close working relationships within the organization, ensuring the successful execution of company objectives
• Creating scripts and training materials, ensuring representatives have accurate product information and proper sales skills
• Implement and manage through change in processes and procedures

  Requirements:

• 3+ years experience in a people leadership role is mandatory
• 5+ years of experience in sales/customer service
• Experience in a call center capacity is considered a strong asset
• Ability to execute and deliver expected results within tight deadlines
• Strong oral and written communication with an ability to deliver constructive feedback that inspires engagement and improved performance
• Ability to hold your team accountable to performance targets and competences
• Strong analytical skills with an ability to understand complex data and to make recommendations for process and/or staffing changes based on customer demand for greater business efficiencies and effectiveness
• Must be a quick learner to understand, utilize, and setup various software programs

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process. 

We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?

To learn more about our great company please click the links below:

goeasy Employee Video

http://goeasy.com/careers/