Ticketing Analyst (6 Month Contract)

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

This is a challenging role that requires accuracy while maintaining SLA targets in a fast-paced environment. Rotational support is required as we cover all hours across Canada. 

Responsibilities:

• Manage Salesforce tickets, collections support and other various duties as required
• Handle ticket escalations during operating hours (weekdays and weekends)
• Liaise with the Retail Network to identify potential opportunities for training and process improvement
• Providing customer service, coaching and support to the retail network
• Processing adjustments to customer’s loan accounts as required – frequency changes, due date changes, interest waives, NSF fee waivers, loan voids, etc. within established SLA’s
• Providing back up coverage to other peers within the Central Operations Department.
• Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization.
• Ensuring all processes/and or tasks are fully documented and/or maintained. Meet and or exceed SLA's as defined
• Any administrative and customer service support as required for the Indirect Channel
• Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization

Qualifications:

• 1 - 3 years’ experience within the Financial Services Industry in a related role
• Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook, Basic Accounting knowledge (asset not mandatory)
• Analytical and problem-solving skills
• Ability to think outside the box
• Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
• Experience working in a fast-paced environment Able to work as part of a team and independently with minimum supervision
• Ability to multitask Adapts well to change Exceptional communication skills (both written and verbal English)
• Able to work under pressure and meet tight deadlines
• Ability to make decisions independently
• Capable of managing multiple tasks at once and prioritizing work
• Ability to create a sense of urgency in work and react quickly and appropriately to problems at the store level

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  

We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?

To learn more about our great company please click the links below:

http://goeasy.com/careers/