Vice President, Enterprise Business Solution Delivery & Relationship Management

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada’s Most Admired Corporate Cultures, one of Canada’s Top 50 Fintech’s and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

Reporting into the Chief Information Officer, the Vice President of Enterprise Business Solution Delivery & Relationship Management leads to ensure goeasy has integrated business capability, roadmap strategies and information technology investment and execution plans that are aligned with the strategic priorities and operating plans of the organization. As a strong people-oriented leader, the successful candidate will act as an enabler for her/his direct team and cross functional groups to translate goeasy’s Integrated IT and Business Solution roadmap-strategy and IT investment governance plans into projects and detailed action plans which support the businesses’ strategic objectives and transformation initiatives. This role is pivotal in the planning, design, configuration and implementation of applications and business systems which support core organizational functions and processes.

Responsibilities:

There are 5 main areas of responsibility for this role today, with endless opportunities to shape the future of how we deliver our solutions in a highly customer centric environment.

1) Building an Integrated Technology Roadmap

• Conceives, defines, develops and manages the end to end process required to create an integrated technology roadmap comprised of individual business unit plans, and technology investments that support strategic and operational priorities
• Partners with senior leadership and Business Unit leaders to identify and prioritize technology requirements and enhancements needed in support of business operations to determine what should be done and in what order
• Implements and maintains enterprise application roadmaps which include capacity planning and modeling in support of short- and longer-term business requirements and projects
• Ensures goeasy has a well understood and shared, technology agenda, which includes a defined target state and strategic roadmaps which govern investment priorities and technology decisions

2) Enterprise Application & Solution Support

• Leads the provision of business solution support for goeasy to ensure existing technology is operating effectively, continues to be aligned with customer needs and enables efficient retailing operations
• Ensures health of existing business applications which include in store systems, cloud applications, lending platforms, HR, Finance, Marketing, Merchandising, Logistics, CRM etc.
• Ensures successful implementation of existing system enhancements, upgrades, updates, patches, and fixes to ensure optimal system performance, data integrity, and reliability
• Reviews legacy technology to determine whether it requires enhancements, upgrades or replacement. Completes cost benefit analysis to determine time frame for chosen course of action. Engages technology users in proof of concept pilots to test design and functionality of technology solutions

3) People Leadership

• Leads, engages, develops and coordinates a team of professional and technical staff providing IT services to a customer centric organization that is undergoing considerable transformation
• Attracts, retains and develops the mix and caliber of talent required to deliver enabling and value-added technology solutions and technical support services to the business.
• Provides the training and development required to build new/expanded technical and relationship management skills and the business understanding required to be viewed as valued partners by the business
• Mentors and coaches team members regarding technical assignments and project management to ensure timely, cost effective and high-quality service delivery and cultivates a culture and operating style which promotes excellence in customer, operations and employee service delivery

4) Delivery of Strategic Projects and Critical Investments

• Consults with business leaders to define, translate and dissect big change ideas and initiatives into foundational elements and discreet components. Clarifies business requirements, identifies potential gaps or barriers to developing purchasing and implementing desired solutions (cost constraints, surrounding processes, interconnectedness with other systems) and recommends project design revisions necessary to ensure project success
• Oversees the procurement of software and services in order to maximize the return on information technology investments.
• Directs external service providers and vendors retained to deliver projects or components of projects by scheduling update meetings to confirm that projects milestones are on track to be achieved and services will be delivered within budget, scope and quality agreed to by the business, the IT division and third party contractors
• Ensures sustainable technology delivery models exist, are frequently refreshed, fully compliant, innovative, and enabled, to offer clients a proactive and efficient customer-oriented experience.

5) Pre-project ideation & Innovation

• Supports goeasy’s strategic objectives, by researching and identifying enabling technologies designed to increases sales, deliver operating efficiencies, cost savings, productivity improvements and customer service enhancements
• Identifies opportunities for innovation to ensure success in an increasingly competitive and fast-moving industry landscape
• Maintains effective relationships with business leaders across the organization to collect information about their IT needs and to coordinate the delivery of approved projects
• Conceptualizes, defines and oversees the development, configuration and implementation of new technologies and platforms which support the transformation of the business.

Qualifications:

• University degree in, computer science, business or related discipline (or equivalent) is required.
• 8-10 (or more) years of progressively responsible leadership and technology experience ideally in either financial services, a progressive multi-unit retailer, or a related industry.
• A strong visionary leader with a track record of enabling teams and attracting and retaining a highly diverse and talented workforce
• Expertise in business process re-engineering
• A demonstrated track record of successful implementation of system solutions, products and technology with a key focus on relationship management
• Demonstrated leadership in developing and managing IT delivery and execution in a complex, fast paced and dynamic environment during times of significant growth and change
• Expert at contract negotiations and vendor relationship management
• A leader whose personal values align with goeasy’s, and who will possess a passionate commitment, and respect for the organization’s mission, values, culture and customers.

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  

We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?

To learn more about our great company please click the links below:

http://goeasy.com/careers/