Supervisor, Loan Servicing (Operations)

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

This is a challenging and hands-on role responsible for monitoring staff and providing guidance, coaching and training. In this role you will manage the Salesforce Platform ensuring SLA’s are met, as well managing the required rotational support ensuring full support coverage for all Retail Operating Hours. 

Responsibilities:

• Lead and supervise the ticket team within Operations Administration Support.
• Provide training and guidance daily
• Plan and organize the workflow to ensure all deadlines and SLA’s are met
• Maintain and monitor control procedures to ensure accuracy
• Handle ticket escalations during operating hours (weekdays and weekends)
• Process weekly reporting related to Case Management
• Liaise with the Retail Network to identify potential opportunities for training and process improvement
• Meet and or exceed SLA's as defined
• Ensuring all processes/and or tasks are fully documented and/or maintained
• Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization
• Other tasks as assigned

Qualifications & Skills:

• Individual is a true professional with excellent written and verbal communication skills
• Analytical and problem-solving skills
• High level of quality/accuracy in work, detail oriented and low level of supervision
• Able to work under pressure and meet tight deadlines
• Ability to make decisions independently
• Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook, Wealth view and Salesforce
• Capable of managing multiple tasks at once and prioritizing work
• Ability to create a sense of urgency in work and react quickly and appropriately to problems at the store level
• Ability to comfortably interact with all levels of Management

Please note: 

• Operating hours are 8:00 am to 11:00 pm, Monday to Friday, 8:00 am to 8:00 pm Saturdays and Sundays 12:00 pm to 8:00 pm.  These hours are subject to change based on our business requirements.
• Internally this role is referred to as Supervisor, Loan Servicing

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  

We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?

To learn more about our great company please click the links below:

http://goeasy.com/careers/