Team Manager, CLAO

goeasy is seeking a highly motivated and energetic Team Manager, Central Loan Approval Office (CLAO) to oversee the management and personal development of up to eleven (11) Loan Underwriting Officers. You will be responsible for the productivity of all Senior Loan Underwriting Officers and Loan Underwriting Officers, overseeing daily operation of the Unsecured Underwriting queue and ensuring the team adheres to applicable policies and procedures.

Your responsibilities include (but are not limited to):

· Supervise and motivate a team of up to 45 individuals, providing training and guidance daily

· Performance manage a team of up to 11 individuals

· Assist the Senior Manager, CLAO with the planning and organization of workflow within the Central Loan Approval Office to ensure company expectations are met

· Play a key role in areas of recruitment, retention, coaching and development for the Unsecured Underwriting Team

· Assist with ensure all staffing requirements are met

· Oversee the Underwriting queue levels and review timeframes to ensure proper efficiency

· Identify, assess and recommend changes to existing policies, procedures and/or workflow processes

· Lead change management efforts to execute changes in policy, procedure or workflow processes

· Apply detailed knowledge and understanding of the policies and procedures outlined in the Loan Underwriting Rules

· Assist with the implementation new (and changes to any) policies and procedures in a live environment fluidly so that workflow is not disrupted

· Miscellaneous projects as required or other duties as assigned

What we are looking for:

· Minimum of 2-3 years’ experience as a Loan Underwriting Officer/Senior Loan Underwriting Officer/Quality Assurance Officer within a Central Loan Approval Office is an asset

· Possess a strong knowledge and understanding of all Underwriting Policies and Procedures

· High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Suite (Excel, Word and Outlook)

· Ability to provide effective guidance, leadership and motivation to the Unsecured Loan Underwriting Team

· Highly developed oral and written communication skills

· Analytical, critical thinking and problem-solving skills

· Ability to work under pressure and in a fast-paced environment

· Ability to plan, multi-task and manage time effectively

· An energetic and performance-oriented individual with well-developed critical thinking skills and strong attention to detail

· Ability to make decisions independently

· Reflect a positive and mature attitude towards teammates, peers, and other employees

Additional Information:

All candidates considered for hire must successfully pass a criminal background check and validation of their work experience to qualify for hire.

We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Why should you work for goeasy?

To learn more about our great company please click the links below: http://goeasy.com/careers/