NSSC Administrator (Internal only - 12 month contract)

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

The NSSC Administrator will be responsible with overseeing numerous administrative tasks among various departments.  The Administrator will be an individual who is analytical and can operate in a fast paced environment.

Responsibilities:

• Review customer profiles and insurance claims to determine next steps
• Data entry tasks
• Conduct credit checks for new and existing customers
• Review and evaluate online loan protection claim applications
• Follow up on claim decisions and action appropriately
• Review payments from customer for inaccuracies in processing (Payroc, Eft, Cheque)
• Assist in the preparation of the daily and weekly schedules for various departments
• Review various accounts & provide the right administrative solutions
• Monitor and manage the Collections, E-sign and LPP inboxes (i.e. inbound/outbound calls, emails and texts from customers and branches)
• Provide administrative support including generation of reports, presentations, policies, manuals and general correspondence documents
• Coordinate meetings with various departments
• Complete Refinances, E-ECTs, and other ticketing requests
• Manage collections activities for all past due and potentially past due files
• Perform financial analysis and other risk assessments to limit future delinquency
• Offer Support for company events (Collections War Room, Open Houses, etc.)
• Perform administrative duties associated with working in a call center environment as assigned management.
• Work on special projects and assignments
• Other duties as assigned

Qualifications:

• Excellent organizational and time management skills
• Strong problem-solving skills
• Advanced Customer Service skills
• Strong attention to detail and be able to work within deadlines with conflicting priorities
• Adaptable to change in a dynamic work environment
• Fast learner with a high degree of initiative
• Ability to work independently with minimal supervision, as well as working within a team setting
• Strong Computer Skills, with working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Ability to navigate through and manage many different systems at once
• Collections experience including a strong understanding of the various cure tools would be considered an asset
• Excellent knowledge of Assurant products and claim process, or other loan protection claim products and processes
• Previous experience working in a call center environment or 1-2 years in a similar role considered an asset.
• Post-Secondary education

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?

To learn more about our great company please click the links below:

www.goeasy.com/careers