Senior Deskside Support Analyst

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $45,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

goeasy is seeking a Senior Deskside Support Analyst to work in our Mississauga Support Centre. As the successful applicant, you will report directly to the Manager, IT Operations working in a department in which roles and personnel will evolve as customer needs and technologies change. You will carry out tasks and responsibilities in a supportive and collaborative manner with other members of the IT Services department to provide exceptional customer service to clients as well as the corporate office. 

Responsibilities:

• Respond to Deskside Support (i.e. Level 1/2) problem tickets that have been escalated by the Service Desk agents or other areas (emails, MS Teams chats, etc.)
• Diagnose, analyze, and resolve problems and issues of small to medium complexities for desktop/laptop systems, mobiles, printers, meeting room technology by referencing existing documentation or knowledge gained from previous work experience
• Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources
• Provide advice and guidance to end users with all technical inquiries
• Install and support applications/software on desktops/laptop, tablets, and mobiles onsite/remotely
• Configure, deploy, maintain, and support desktop/laptops, printers, mobile devices, tablets, office meeting room equipment onsite/remotely
• Create and maintain knowledge articles for new and existing known errors to educate team members
• Escalate more complex issues to more Senior team members
• May provide remote or on-site implementation support with hardware and/or software installation

Qualifications:

• Experience with Windows 10, Active Directory, MS Office 365, MS SharePoint, imaging systems, updating tickets within a ticketing system (FreshWorks or others), Android, and iOS devices is a must
• Knowledge of SCCM is a must
• 2-3 years work technical support experience in a medium (100 – 500+ staff) to a large (500 - 2,000+ staff) professional organization
• Having knowledge of Mac OS is an asset
• Post-secondary or industry equivalent technical training, or equivalent combination of education and experience
• Must be able to work on-site 5 days a week following COVID protocols and procedures (role is hybrid currently)

Please note: Internally this role is referred to as IT Analyst.

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  

We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?

To learn more about our great company please click the links below:

http://goeasy.com/careers/ 

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