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Senior Collections Representative (First Party)

LendCare Pickering
Pickering, Ontario

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join our team!

We are growing our team of senior collectors! The ideal candidate will have strong experience in debt collections who can hit the ground running in helping our customers maintain good payment history on their products to improve their financial future!

What’s in it for you:

Benefits and Perks package which goes beyond your base salary:

  • Financial
    • Base Pay + Monthly Bonus Plan
    • RRSP and Employee Share Purchase Plan matching
  • Health & Lifestyle
    • Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
    • 5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days
  • Perks
    • Perkopolis employee discount program
    • Employee discounts on furniture, electronics, and appliances
    • easyloans – employees have access to loans at lower interest rates
    • Tuition Assistance Program
    • Free Employee Parking
  • Recognition
    • Opportunities for monthly, quarterly, and annual awards
    • Leadership development programs – over 70% internal promotion rate!


  • Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions
  • Perform Outbound Calls to collect on overdue accounts by negotiating appropriate repayment plans with customers
  • Support operations by managing customer accounts and collection activities on delinquent/past due accounts
  • Complete initial trace work using online tools and account systems
  • Manage accounts receivables by ensuring exceptional execution results in the collection of our financial loans
  • Document collections activities and processes through superior administration skills
  • Professionally negotiate with consumers and explore money sources to determine the best possible arrangement


  • Must have a minimum of 1-2 years experience in sales, collections or a target-driven call center environment
  • Good verbal and written communication skills
  • Strong interpersonal skills
  • Thrives in a high paced work environment
  • Availability to work fulltime in our office in Pickering, ON

Schedule: Monday to Friday 8:30 AM – 4:30 PM with one 1:00 – 9:00 PM shift within the week; one Saturday a month from 9:00 AM – 4:00 PM

About Us:

We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to over 6,500 merchants in the powersports, automotive, retail, home improvement, and health sectors.

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 3,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

Why join us:

Diversity, Inclusion, and Equal Opportunity Employment"

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

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