Legal Account Manager

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 

Our National Contact Center is the heartbeat of goeasy Ltd! We support over 400 locations across Canada in helping our customers achieve their personal and financial goals through our specialized functional teams.  

goeasy is seeking an organized, highly motivated Legal Account Manager to help manage assigned regional inventory (active and written off) through facilitation of collection tools/ability, as well legal action.

What’s in it for you:

Benefits and Perks package which goes beyond your base salary:

• Financial
  • Monthly incentive plans
  • RRSP and Employee Share Purchase Plan matching
• Health & Lifestyle
  • Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
  • 5 personal days, company paid volunteer days, paid birthday off in addition to paid vacation days
• Perks
  • Fully Remote - Will have to attend court hearings
  • Perkopolis employee discount program
  • Employee discounts on furniture, electronics, and appliances
  • easyloans – employees have access to loans at lower interest rates
  • Tuition Assistance Program
• Recognition
  • Opportunities for monthly, quarterly, and annual awards
  • Leadership development programs – over 75% internal promotion rate!

What you do:

• Educate all branches in assigned region as required on recovery techniques, legal process, and procedures.
• Staying organized and manage deadlines with all required legal and administrative duties
• Manage your region’s revolving monthly PCO inventory to review and flag as “pre-lit”/” legal”
• Manage recovery portfolio of written off loans through action and activity; Phone calls, text messages, emails, required legal action including service of legal documents
• Proceed with legal action on delinquent accounts through the Small Claim Court process
• Keep up to date with the Small Claims Court rules/procedures and the various requirements on the court filings and proceedings
• Actively manage your recoveries inventory, establish payment arrangements, settlements, garnishments, etc.
• Apply compliance, regulatory standards, and best practice on collections
• Pull and analyze credit reports, to review new and existing files and determine next steps
• Document all communications and legal activity while uploading all required documents onto internal systems (Salesforce)
• Utilize skip trace (internal/external) as required to obtain; employment/address confirmation, and any other required details
• Consistently hitting or exceeding monthly targets
• Collect and process payments made by customers utilizing acceptable payment methods; Bluepay, e-transfer, online bill payment, etc.

Who you are as the successful candidate:

• 1-2 years of related experience in a similar role
• 1-2 years Collections experience (Asset)
• Paralegal designation or legal background (Asset)
• Post-Secondary Education preferred (College or University)
• Full Driver's License with access to vehicle 
• Effective verbal, listening and written communication skills
• Exceptional organization and time management skills
• Ability to multi-task, self-motivate, and work independently
• Well versed in Microsoft Office/SharePoint (Excel, Word, Outlook)
• Ability to maintain confidential information
• Excellent interpersonal skills, and ability to work with people at various levels across the organization
• Detail oriented and demonstrated ability for accuracy

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.