Infrastructure Analyst

Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy! We have been honored with recognitions such as Waterstone Canada’s Most Admired Corporate Cultures, the 2022 Report on Business Women Lead Here, Report on Business for Canada’s Top Growing Companies and TSX30 as one of the best performing companies on the TSX. We've also received the Greater Toronto Top Employers Award and certified as a Great Place to Work®. We're on the lookout for the best and brightest to join our team!

Our vision is to provide everyday Canadians a path to a better tomorrow, today.  As one of Canada’s leading non-prime consumer lenders, we offer a full suite of products including non-prime leasing, unsecured and secured loans as well as point-of-sale-financing though easyhome, easyfinancial, and LendCare.  

As an Infrastructure Analyst, you'll play a pivotal role in constructing, maintaining, and resolving issues within our rapidly expanding infrastructure and network. Joining a highly skilled team dedicated to infrastructure, your focus will revolve around managing requests and incidents related to Windows and Linux Servers, encompassing Active Directory and overarching Infrastructure management.

What will you be doing?

• Apply a broad range of computer technical knowledge and expertise of IT principles, practices, and policies to complete user requests and assignments from IT Leadership in a timely manner.
• Efficiently manage IT Tickets for swift response to incidents and requests.
• Support the integration between on-prem Active Directory, Azure Active Directory, OKTA, Office 365, and third-party cloud solutions.
• Perform system administration activities for Active Directory (e.g., manage Active Directory objects, OU creation, group policy set up, perform access control on in scope components, manage files and disk space access, manage service accounts).
• Support and maintain Azure Active Directory Connect (AADConnect), DHCP, and DNS Services.
• Work with internal architecture, infrastructure, governance, and security teams to ensure that all security, governance and business continuity requirements and best practices are integrated and implemented.
• Install and configure operating systems (Windows and Linux), software, and clearly document the design, maintenance, and support procedures for routine tasks to leverage IT support staff.
• Maintain and patch Windows and Linux systems, conduct root-cause analyses for service interruptions.
• Coordinate support incidents with external vendors and assist in estimating efforts and costs.
• On-call support on a rotating schedule as well as onsite and/or online support during non-standard business hours.

What experience do you have?

• 2+ years of experience in IT Infrastructure Operations in an enterprise environment.
• Associate's, bachelor's or diploma’s degree in the IT field or a related area of study. Technical Certifications a plus (Microsoft / Cisco / CompTIA).
• Good understanding of cloud concepts including Azure and AWS.
• Strong Active Directory management background.
• Demonstrated success in installing, configuring, and troubleshooting Windows and Linux systems.
• Good knowledge of network connectivity including DNS, DHCP and VPN.
• In-depth understanding of critical IT concepts: Architecture, Cloud Tech, Applications, Network Infrastructure, and Security.
• Experience managing vendor-provided services including outsourcing.
• Experience working within a structured process methodology (e.g., ITIL).

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, between our Mississauga and downtown Toronto office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…

Financial Benefits:

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.