Billing and Collections Administrator

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join our team!

We are hiring for a Billing and Collections Administrator. In this department, you will work on various tasks throughout the day that include but are not limited to Customer Service and Adminsitrative duties.

Responsibilities:

• Communicate with customers via calls and emails to provide information and solutions regarding their accounts
• Correspond with customers to provide balance letters, release letters, transaction history, payment schedules, contracts, and other billing-related documents
• Organize customer interactions, transactions, comments, and complaints
• Provide feedback on the efficiency and procedures of the Collection Agents
• Check files to ensure they are being worked correctly to follow company protocols and procedures
• Reprocess payments and assess the information on the accounts to ensure the correct amounts/ PODS are set up
• Restructure loans and input the information into Asset; create and send Addendums for the newly restructured accounts
• Tag and add necessary information to accounts to assist in the debt sale
• Call customers to confirm their new loan information; ask a list of required questions to proceed with the loan being booked
• Look out for any fraudulent situations or issues with customers purchases
• Learn and implement the insurance claim process for customers - tagging files, accordingly, following up, getting in contact with the insurance companies for updates and information regarding ongoing insurance claims
• Assist customers with filing for Loss of Employment, Disability and Sickness and Injury Claims

Requirements:

• At least a year experience with customer service, administrative, or support roles
• Excellent understanding of Asset and Edge is a plus
• Good proficiency with Microsoft Suite, especially Excel, Word, and Outlook
• Strong attention to detail
• Ability to multi-task, prioritize, and manage time effectively
• Work well independently as well as in a team
• Availability to work fulltime in our Pickering, ON office

Schedule: Monday to Friday 8:30 AM – 4:30 PM with one 1:00 – 9:00 PM shift within the week; one Saturday a month from 9:00 AM – 4:00 PM

About Us:

We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to over 6,500 merchants in the powersports, automotive, retail, home improvement, and health sectors.

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 3,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

Why join us:

Diversity, Inclusion, and Equal Opportunity Employment"

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.