Team Manager of Insolvency & Collection administration

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $50,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

goeasy is seeking a highly motivated Team Manager Insolvency Collections Administration to join the rapidly growing team located in our Mississauga Call Center!

As a Team Manager Insolvency Collections Administration, you will:

 Responsibilities:

• Oversee the day-to-day operations of the Insolvency, Debt management, and Skip Tracing programs.
• Enable employees to optimize Skip Tracing results by focusing on both inbound requests and utilizing data-driven strategies to uncover opportunities.
• Oversee the production and delivery of daily operational updates, including the Insolvency and Skip trace reports.
• Organize and actively participate in weekly calls with Insolvency and Skip trace vendors.
• Ensure the accurate and timely submission of timesheets for team members.
• Maintain third-party files, process inquiries, and handle purchase requisitions and third-party vendor remittance requisitions.
• Liaise and coordinate with the Finance department to reconcile weekly transactions and resolve any discrepancies promptly.
• Identify performance and training gaps promptly and address them effectively.
• Mentor, coach, and develop team members to enhance their performance and achieve mastery in their roles.
• Provide timely and comprehensive resolution to escalated issues and concerns raised by team members, peers, and vendors.
• Lead change management efforts by implementing and overseeing process and procedure changes.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check and validation of their work experience to qualify for hire. A credit check may now be a condition of employment in specific easyhome locations.  Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process. 

We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why work for goeasy?

To learn more about our great company please click the links below:

http://goeasy.com/careers/

Inclusion and Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.