Team Manager, Sales (3 Month Contract)

Our National Contact Center is the heartbeat of goeasy Ltd! We support over 400 locations across Canada in helping our customers achieve their personal and financial goals through our specialized functional teams.  

easyfinancial is looking for a self-motivated and charismatic Team Manager of Sales that can support an ambitious team of Financial Sales Representatives at our contact center in Mississauga. The Team Manager of Sales has responsibility for driving individual and team results through the delivery of training and coaching from inspired leadership while enabling engagement and inspiring knowledge and skill development. A key success factor of this role will include enabling and promoting a highly effective sales environment. The Team Manager will ensure that contact center dynamics and the organization’s values are at the foundations of our business practices.

 Responsibilities:

• Mentor, coach and develop team members to achieve higher levels of performance and job mastery
• Enable employees to maximize sales results by focusing not only on inbound calls, but warm-outbound opportunity
• Promote a sales culture where the team is equipped to capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities
• Identify performance and training gaps and address them in a timely manner  
• Manage the day-to-day operations of the National Shared Services Centre
• Provide timely and complete resolution of escalated issues and concerns raised by team members, peers and or support person
• Build and maintain close working relationships within the organization, ensuring the successful execution of company objectives
• Creating scripts and training materials, ensuring representatives have accurate product information and proper sales skills
• Implement and manage through change in processes and procedures

  Requirements:

• 3+ years experience in a people leadership role is mandatory
• 5+ years of experience in sales/customer service
• Experience in a call center capacity is considered a strong asset
• Ability to execute and deliver expected results within tight deadlines
• Strong oral and written communication with an ability to deliver constructive feedback that inspires engagement and improved performance
• Ability to hold your team accountable to performance targets and competences
• Strong analytical skills with an ability to understand complex data and to make recommendations for process and/or staffing changes based on customer demand for greater business efficiencies and effectiveness
• Must be a quick learner to understand, utilize, and setup various software programs

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process. 

We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.