Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.
As our Documentation & Learning Specialist, you have a strong background in technical writing that you use to create clear and concise online documentation and digital learning content for the goeasy frontline team—content that looks like a million bucks and helps people learn at the same time. You’ll help with new and evolving processes, standards, project assessment and elements of learning and content strategy. This includes keeping up to date on current trends in online document and e-learning design and management. You will be a key member of your team, collaborating with colleagues and continuously challenging your teammates to think outside the box and come up with creative ways to keep goeasy at the forefront of digital learning and documentation.
What will you be doing?

Use tools, technology, and modern learning and documentation methodologies to design, develop, write, and organize engaging content for our corporate intranet and digital learning platforms.
Work closely with your team and other partners to keep content fresh and up to date.
Research the newest, most innovative, and effective knowledge transfer methods—got an idea for a TikTok to support our objectives? Let’s hear it!
Show an insatiable curiosity about our audience by conducting field visits where possible and performing thorough needs analyses for each initiative.
Collaborate with head office support teams and other SMEs to ensure flawless execution of learning and documentation projects and programs.
Partner with Senior Managers in Knowledge Management and other stakeholders to shape learning and content strategy, build and deliver materials, and evaluate impact.
Push boundaries with your teammates, challenging each other to go beyond what’s been done before.
Master our learning delivery and intranet platforms to create the best possible experience, helping users access the information they need, when they need it.
Maintain and manage content governance processes to protect the integrity of the knowledge management experiences we’re building.
Lead each assigned initiative—whether user experience research or content development—delivering efficiently and effectively every time.
What experience do you have?

You can write… like, really write – breaking down complex ideas and unclear bodies of content into concise, easily absorbed pieces of information and learning.
You have solid knowledge of instructional and information design principles and can show us how you’ve used them
We love that you have at least 2 years of experience in the field of learning or technical writing and communications
A certificate in technical writing, adult education or equivalent is a strong asset
You know all about plain language, learning and information design, user experience, and micro-learning. Make sure you can show us.
Experience using a variety of content development software (e.g., Articulate, Adobe and Evolve)
Strong working knowledge of Content Management Systems
Experience designing and developing effective learning and documentation plans and schedules
You have an uncanny ability to bring content to life with simple language, clear instructions and effective visuals, and you are able to write in both explanatory and procedural styles tailored to specific audiences
Experience working with metadata, content reuse and restructuring existing documentation
You have measured the effectiveness of your own content at least once and have opinions on how this should be done. You can use those opinions to tell a story.
We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
Why should you work for goeasy?
In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…
Financial Benefits:

RRSP matching and Employee Share Purchase Plan programs.
Annual bonus that rewards your hard work and dedication.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.
Expand your financial knowledge through engaging Financial Literacy Learning opportunities.
Health and Lifestyle:

Enjoy company-paid volunteer days to give back to the community.
Access 24/7 healthcare with Virtual Doctor Appointments.
Personalize your benefits with a flexible modular benefits package.
Stay fit and energized with exclusive access to our on-site private gym at our head office.
Employee Perks:

Fuel your growth with the Tuition Assistance Program.
Double the impact of your generosity with Company Matched Charitable Donations.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

Additional Information: 
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.  

Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy! 
At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way. 
Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success. 
Why work with us? 

Leverage our RRSP match and Employee Share Purchase Plan programs.  
State of the art office, with free Company Gym, Games Room 
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with 5 personal days and two weeks paid vacation.   
For complete picture of total rewards, please click here.
  What you will do as a Quality Assurance Analyst: Quality Control & Auditing

Complete and submit assigned Quality Control Audits for CLAO staff as directed by the Manager, Underwriting Support, within required timelines and departmental guidelines.
Conduct Spring Call Audits in accordance with the EFS Third-Party Originator Guidelines, as assigned.
Ensure audit findings are documented clearly and accurately, with supporting evidence and recommendations
Reporting & Data Analysis:

Prepare and analyze internal and external reports for management review, identifying trends, gaps, and opportunities for improvement.
Assist in the daily completion of internal tracking reports (e.g., Automation Reports, PIP Management, Training Updates).
Provide actionable data to internal support groups to inform decision-making and process enhancements.
Feedback & Communication:

Deliver timely and constructive feedback to CLAO Team Managers based on audit results and performance metrics.
Collaborate with the Team Manager, Underwriting Support to identify training needs and communicate them effectively to CLAO leadership.
Support the facilitation of job training for new hires in CLAO, ensuring alignment with current policies and procedures.
Process Improvement & Implementation:

Provide insights and recommendations for changes to existing policies, procedures, and workflow processes to enhance efficiency and accuracy.
Assist in the implementation of new or revised policies and procedures in a live environment, ensuring minimal disruption to workflow.
Monitor the effectiveness of implemented changes and provide feedback for further refinement.
Collaboration & Support:

Partner with the Manager, Underwriting Support to support departmental initiatives and special projects.
Maintain up-to-date knowledge of underwriting guidelines, audit standards, and regulatory requirements.
Act as a liaison between Quality Assurance and other departments to ensure alignment and consistency in quality standards.
What we are looking for: 

Possess a strong knowledge and understanding of Underwriting & Administration Policies and Procedures preferred
High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Suite (Excel, Word and Outlook)
Strong analytical and problem-solving skills.
Excellent written and verbal communication.
High attention to detail and accuracy.
Ability to manage multiple priorities and meet deadlines.
Demonstrated understanding of underwriting and administrative policies and procedures.
 
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy! 
At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way. 
Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success. 
Why work with us? 

Leverage our RRSP match and Employee Share Purchase Plan programs.  
State of the art office, with free Company Gym, Games Room 
Employee discounts on furniture, electronics, and appliances.  
Access 24/7 healthcare with Virtual Doctor Appointments.  
Personalize your benefits with a customizable package including options for 100% coverage.  
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
Celebrate properly, with your birthday off PAID! Along with 5 personal days and two weeks paid vacation.   
For complete picture of total rewards, please click here.
  What you will do as a Fraud Analyst: 

Lead the review of all Fraud Investigation Tickets and all Fraud Review Tags initiated in relation to applications and/or customers
Clearing applications and customers of fraudulent behaviour before allowing the associated application(s) to proceed; or identifying fraudulent behaviour and logging their findings accordingly
Host formal and informal Fraud Training Classes internally within the company
Handle camera footage requests
Complete daily reporting to identify and review potential fraudulent activity
Complete the Monthly Fraud Report for communication to goeasy Leadership Teams
Communicate Fraud Alerts regarding ongoing fraudulent activity for other teams and departments
Communicate with third parties where required for the purpose of fraud investigations (customers, employers, police officers, etc)
Proactive identification of improved fraud related processes, policies, and technology
What we are looking for: 

High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Suite (Excel, Word and Outlook)
Excellent oral and written communication skills
Analytical, critical thinking and problem-solving skills
Ability to work under pressure and in a fast-paced environment
Ability to plan, multi-task and manage time effectively
Strong attention to detail
Ability to make decisions independently
Reflect a positive and mature attitude towards teammates and peers
 
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.