Divisional Vice-President easyfinancial (D2)

Title: (DVP) Divisional Vice President                                          Reports to: SVP, Retail Channels (Andrew Plaunt) 

Location(s): Division 2 (Ontario & Manitoba)

Open to: Internal employees only with written recommendation from direct leader (must reside in, or have plans to relocate within division 90 days from start date) Posting will close January 13th 2024

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s, North America’s Most Engaged Workplaces, and placed on the 2022 Report on Business Women Lead Here list, we want the best and brightest to join our team.

We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare.

Reporting to the Senior Vice-President, Retail Channels, the Divisional Vice President (DVP) will be responsible for the profitable growth of Division 2 (Ontario– Manitoba) retail financial services portfolio.  This individual will provide strategic leadership and coaching to a team of 7 Regional Managers and approximately 63 branch locations. The DVP will create and maintain an environment of peak performance, excellent sales and customer service, strong collections execution; and be accountable for the P&L of their respective Division including all revenue and costs, and for achieving financial goals and targets. They will be tasked to ensure consistent process execution across all retail locations, and for coaching, training, and mentoring within the Division – and to bring best practices back to leadership centrally. We are seeking someone who can hire, train, coach and empower successful performers who in turn do the same in leading the front-line team. This individual will have an exceptional grasp of the retail landscape in Canada including environmental/geographic drivers and will possess a good understanding of domestic and global retail trends.

Keys Accountabilities Include (but are not limited to):

• Managing and directing regional and branch functions to achieve company financial goals, including sales, collections, and general expense control
• Drive sales and profitability while setting and ensuring compliance of store financial plans and sales budgets
• Develop and maintain strategic store operations, procedures and policies
• Liaise with Regional Managers in the business to ensure operational excellence
• Maintain and monitor sales and profitability metrics for each region
• Establish and implement high levels of customer service standards
• Periodically conduct retail audits to monitor regional performance
• Manage performance and development plans for Branch Management and Regional Retail Managers
• Ensure consistency in standards by training and developing Regional Retail Managers on company processes, policies, procedures, marketing principles, sales strategies and people leadership
• Participate in the recruitment process while maintaining talent pipelines to ensure the placement of the right people in the right branches
• Manage succession plans for the retail branches
• Ensure execution of Operations Standards within the Division including adherence to operating protocols, underwriting criteria, and general legal and legislative compliance
• Ensure alignment to the strategic vision, development and management of the easyfinancial Division to the overall corporate vision and strategy
• Maximize the usage and functionality of the planning systems by leveraging partnerships with internal resources
• Utilize account management and collections strategies to prevent bad debt and maintain low delinquency
• Manage employee engagement, retention, turnover, bench strength of internal talent and promote a respectful workplace where individual team members are supported to do their best work

Qualifications

• A strong retail background that includes aggressive and targeted portfolio and outlet growth
• A minimum of 5-10 years of proven success in a multi-location retail management role, with a strong operational and systems background – a key differentiator to early success would be someone who develops a systematic approach to review KPIs and target areas of concern within their division
• Experience/depth in alternative financial services
• Demonstrated strategic leadership with ability to develop comprehensive retail/financial service growth strategies
• Proven ability to build, inspire, lead, motivate and sustain high performing teams
• Displays effectiveness as a multi-unit operations leader by achieving through others and holding team members accountable
• Self-starter with strong leadership skills and a desire to lead by example
• Proven problem-solving and negotiation skills
• The successful incumbent will demonstrate the goeasy Leadership Competencies:
  • Leadership Communication
  • Driving Results
  • Leading Change
  • Delegating
  • Decisiveness
  • Strategic Thinking
  • Creativity & Innovation
  • Coaching & Developing Others
  • Influencing & Persuasion

How to apply and what to expect:

• Interested internal employees should first speak with their direct leaders and gain support from their DVP or applicable business unit head in the form of written recommendation to be supplied at time of online application
• Attach an up-to-date resume and the written leadership recommendation to online application through the applicant tracking system. Deadline to submit completed applications is January 12th 2024.
• Our interview and selection process will include both a panel interview and strategic plan presentation to a group of DVPs, HR and senior leadership over multiple rounds and may include a Caliper assessment
• For additional questions regarding the process, please reach out to Mark Michel, Manager of Retail Talent Acquisition (mmichel@goeasy.com) 

Diversity, Inclusion, and Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.