Billing and Collections Representative

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join our team!

We are in search of a  Billing and Collections Representative for our Lendcare subsidiary who will play a pivotal role in maintaining our company’s financial health. You will be entrusted with a variety of responsibilities that are crucial to providing outstanding customer service and executing administrative functions with excellence.

Responsibilities:

• Engage with customers through phone and email to deliver exceptional service by addressing inquiries and offering solutions related to their accounts. 
• Generate and distribute key billing documents such as balance and release letters, transaction histories, payment schedules, and contracts. 
• Record and organize customer interactions, financial transactions, feedback, and complaints for systematic tracking and resolution. 
• Evaluate the effectiveness of Collection Agents and contribute to the improvement of collection strategies and customer service procedures. 
• Ensure compliance with company protocols through meticulous file reviews and follow-ups. 
• Accurately process payments and verify account details to confirm proper setup and documentation. 
• Manage account restructures, including data entry in Asset system, preparation of addendums, and customer confirmation of revised loan terms. 
• Identify and annotate accounts to facilitate the debt sale process and enhance debt recovery efforts. 
• Proactively detect and address potential fraud or discrepancies in customer transactions. 

Requirements:

• Minimum of one year's experience in customer service, administrative, or support roles. 
• Familiarity with Asset and Edge systems is highly desirable. 
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) is essential. 
• Exceptional attention to detail and accuracy. 
• Strong organizational skills with the ability to multitask, prioritize tasks, and manage time efficiently. 
• Capable of working effectively both independently and as part of a collaborative team. 
• Must be available to work full-time at our Pickering, ON office. 

Schedule: Monday to Friday 8:30 AM – 4:30 PM with one 1:00 – 9:00 PM shift within the week; one Saturday a month from 9:00 AM – 4:00 PM 

About Us:

We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

Why join us:

Diversity, Inclusion, and Equal Opportunity Employment"

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.