Divisional Vice President, easyfinancial

Get ready to goeasy! goeasy Ltd. is one of Canada’s fastest growing and exciting businesses. We operate two lines of business including easyhome which is the largest merchandise lease to own company in Canada offering top quality, brand name household furnishings, appliances and home electronics to consumers under weekly or monthly leasing agreements. Under our easyfinancial banner, we are a leading provider of financial products and services, including unsecured consumer loans, mortgages, prepaid cards and credit repair products that cater to underserved Canadians that do not have access to products and services from traditional financial institutions. Collectively operating under the goeasy Ltd. umbrella, the organization is publicly traded on the Toronto Stock Exchange with revenue of approximately $300 million per year, over 300 retail locations across Canada and 1600 employees.

Reporting to the Senior Vice-President, the Divisional Vice President (DVP) will be responsible for the profitable growth of a retail financial services portfolio. This individual will provide strategic leadership and coaching to a team of 6 – 10 Regional Managers and 60 – 80 branch locations from Manitoba to British Columbia; create and maintain an environment of peak performance, excellent sales and customer service, strong collections execution; and be accountable for the P&L of their respective division including all revenue and costs, and for achieving financial goals and targets. They will be tasked to ensure consistent process execution across all retail locations, and for coaching, training and mentoring within the division – and to bring best practices back to leadership centrally.  We are seeking someone who is able to hire, coach, train and empower successful performers who in turn do the same down to the front line staff.  This individual will have an exceptional grasp of the retail landscape in Canada including environmental/geographic drivers and will possess a good understanding of domestic and global retail trends.

Keys Accountabilities include (but are not limited to):

• Manage and direct regional and branch functions to achieve company financial goals, including sales, collections and general expense control.

• Drive sales and profitability while setting and ensuring compliance of store financial plans and sales budgets.
• Develop and maintain strategic store operations, procedures and policies.
• Liaise with Regional Managers in the business to ensure operational excellence.
• Maintain and monitor sales and profitability metrics for each district.
• Establish and implement high levels of customer service standards.
• Periodically conduct retail audits to monitor regional performance.
• Carries a continuous improvement mentality
• Manage performance and development plans for Store Management and Regional Retail Managers.
• Ensure consistency in standards by training and developing Regional Retail Managers on company processes, policies, procedures, marketing principles, selling strategies and position responsibilities.
• Participate in the recruitment process while maintaining talent pipelines to ensure the placement of the right people in the right stores.
• Manage succession plans for the retail stores.

• Assure execution of Operations Standards within the Division including adherence to operating protocols, underwriting criteria and general legal and legislative compliance.
• Assure alignment to the strategic vision, development and management of the easyfinancial Division to the overall corporate vision.
• Maximize the usage and functionality of the planning systems by leveraging partnerships with internal resources.
• Utilize account management and collections strategies to prevent bad debt and maintain low delinquency.
• Manage retention (and turnover), social diversity, bench strength and a respectful workplace.

Qualifications

• A strong retail background that includes aggressive and targeted portfolio and outlet growth. 
• A minimum of 5-10 years of proven success in a multi-location retail management role, with a strong operational and systems background – a key differentiator to early success would be someone who develops a systematic approach to review KPIs and target areas of concern within their division.
• Experience/depth in alternative financial services is desirable but not necessary.  
• This person will be someone who is very strategic in nature and can develop comprehensive retail/financial service growth strategies.
• Proven ability to build, inspire, lead, motivate and sustain high performing teams
• Displays effectiveness as a multi-unit operations leader by achieving through others and holding team members accountable.

• Self-starter with strong leadership skills and a desire to lead by example
• Excellent problem-solving and negotiation skills

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