Confirmations Administrator

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join our team!

Reporting to the Director, Portfolio Servicing, the Confirmations Administrator is responsible for managing customer interactions at various stages of the booking process. This includes verifying customer information, ensuring compliance with documentation requirements, and mitigating potential fraudulent activities. The role involves conducting outbound calls to customers, both pre-booking and post-booking, with a focus on providing excellent customer service and maintaining strong relationships with merchant partners.

Responsibilities:

• Conduct outbound calls to customers prior to booking to confirm receipt of the unit and verify customer information.
• Review and validate customer documentation to ensure accuracy and compliance on MS Edge.
• Identify and mitigate potential fraudulent or unethical behavior from merchant partners.
• Maintain vigilance in detecting discrepancies and take appropriate actions to address any concerns.
• Reach out to customers before deals are funded to confirm details and ensure a smooth transaction process.
• Initiate welcome calls to customers after a deal is closed by a new merchant.
• Gather feedback on their experience with the merchant partner and check if there are any issues with the unit.
• Ensure high levels of customer satisfaction by addressing any concerns promptly.
• Achieve a target of 70 outbound calls per day, ensuring each interaction is professional and customer focused.
• Document all customer interactions and feedback accurately in the system.

Requirements:

• Proven experience in a customer service or administrative role, preferably in a financial or retail environment.
• Strong communication and interpersonal skills.
• Ability to handle high call volumes efficiently.
• Detail-oriented with excellent organizational skills.
• Proficiency in using MS Edge and other relevant software tools.
• Ability to work independently and as part of a team

Additional Requirements for Internals:

• Must have been in your current role for at least 9 months
• Have the endorsement/support of your current manager
• In good standing - no HR issues/warnings, not on a PIP

Schedule: Monday to Friday 9:00 AM – 5:00PM, with one 1:00 – 9:00PM shift within the week; one Saturday a month

About Us:

We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

Why join us:

Diversity, Inclusion, and Equal Opportunity Employment"

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.