Operations Specialist

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 

At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time. 

We are in search of a detail-oriented and analytical Operations Specialist who will play a key role in supporting the operational and analytical needs of the LendCare Loans Sales Team. Reporting to the Senior Manager, LC Loans this role is responsible for developing and maintaining performance reports, supporting application workflows, and ensuring smooth day-to-day operations through data-driven insights and process support.

Day in the life of an Operations Specialist: 

• Develop and maintain KPI reporting (daily, weekly, monthly) to track sales performance and operational efficiency.
• Create and enhance reports and dashboards to support business decision-making.
• Identify anomalies in data sources and escalate issues as needed.
• Present performance reports to leadership, including analysis and actionable recommendations.
• Support the sales team’s application workflow, including tasks such as resending verification links, resetting integrations, and resolving duplicate customer profiles.
• Collaborate with internal business units to facilitate application completion and resolve workflow issues.
• Make application adjustments including lead ownership updates and assigning appropriate credit for submitted applications.
• Support representative and phone dialer lead assignment processes.
• Provide operational training to the sales team on tools and platforms (e.g., Jumio, EDGE, Asset, FrontLine, NiCE, Flinks).
• Maintain up-to-date knowledge of operational procedures and communicate updates to the team.
• Respond to inquiries from the sales team regarding policies and procedures.
• Initiate and assign restructured loan applications to appropriate sales representatives.
• Review and decision second loan requests, including preparing Letters of Direction.
• Submit IT and system support tickets on behalf of the team to resolve technical issues impacting workflow.
• Foster effective working relationships with cross-functional teams to support operational goals.
• Perform other duties as assigned by the Senior Manager, aligned with skills and experience.

What we are looking for: 

• Bachelor’s degree in Business, Data Analytics, or a related field.
• 2+ years of experience in reporting, data analysis, or operational support.
• Proficiency in Excel, Power BI, and SQL.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills:

• Experience with workflow tools and CRM systems.
• Familiarity with consumer lending operations and application processes.
• Knowledge of data governance and quality assurance practices.

Additional Requirements for Internal Candidates:

• Must have been in your current role for 9 months.
• Have the endorsement / support of your current manager.
• Must not be currently under corrective action or within 6 months of any previous corrective action.
• Must be achieving or exceeding the required level of individual performance in your current role.

Why work with us?   

• Leverage our RRSP match and Employee Share Purchase Plan programs.  
• Employee discounts on furniture, electronics, and appliances.  
• Access 24/7 healthcare with Virtual Doctor Appointments.  
• Personalize your benefits with a customizable package including options for 100% coverage.  
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
• Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
• For complete picture of total rewards, please click here.

Diversity, Inclusion, and Equal Opportunity Employment:  

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   

 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.