Fraud Analyst

Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy! 

At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way. 

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success. 

Why work with us? 

• Leverage our RRSP match and Employee Share Purchase Plan programs.  
• State of the art office, with free Company Gym, Games Room 
• Employee discounts on furniture, electronics, and appliances.  
• Access 24/7 healthcare with Virtual Doctor Appointments.  
• Personalize your benefits with a customizable package including options for 100% coverage.  
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
• Celebrate properly, with your birthday off PAID! Along with 5 personal days and two weeks paid vacation.   
• For complete picture of total rewards, please click here.

  What you will do as a Fraud Analyst: 

• Lead the review of all Fraud Investigation Tickets and all Fraud Review Tags initiated in relation to applications and/or customers
• Clearing applications and customers of fraudulent behaviour before allowing the associated application(s) to proceed; or identifying fraudulent behaviour and logging their findings accordingly
• Host formal and informal Fraud Training Classes internally within the company
• Handle camera footage requests
• Complete daily reporting to identify and review potential fraudulent activity
• Complete the Monthly Fraud Report for communication to goeasy Leadership Teams
• Communicate Fraud Alerts regarding ongoing fraudulent activity for other teams and departments
• Communicate with third parties where required for the purpose of fraud investigations (customers, employers, police officers, etc)
• Proactive identification of improved fraud related processes, policies, and technology

What we are looking for: 

• High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Suite (Excel, Word and Outlook)
• Excellent oral and written communication skills
• Analytical, critical thinking and problem-solving skills
• Ability to work under pressure and in a fast-paced environment
• Ability to plan, multi-task and manage time effectively
• Strong attention to detail
• Ability to make decisions independently
• Reflect a positive and mature attitude towards teammates and peers

Diversity, Inclusion, and Equal Opportunity Employment:  

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   

 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.