Senior Loan Document Specialist - Secured

Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy! 

At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way. 

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success. 

  A day in the life of a Senior Loan Document Specialist: 

• Thoroughly examine title search outcomes against the title template using the FNF portal.
• Conduct meticulous reviews of FNF cover page submissions.
• Ensure strict adherence to policies, procedures, legal standards, ethics, privacy regulations, and other regulatory requirements.
• Perform comprehensive post-funding assessments and promptly resolve any outstanding matters.
• Maintain daily follow-up procedures for outstanding desktop and full appraisals, guaranteeing compliance with service level agreements.
• Precisely manage a diverse range of mortgage loan-related documents in accordance with provincial mandates.
• Collaborate seamlessly with external partners offering lucid instructions and upholding effective communication channels.
• Compile precise mortgage payout requests originating from branches, legal entities, and other financial institutions.
• Prepare mortgage discharge requests efficiently using the FNF portal.
• Address any registration rejections by thoroughly reviewing and proposing appropriate remedies.
• Ensure the company's designation as a loss payee on pertinent home insurance policies.
• Maintain a proficient grasp of mortgage policies, procedures, and company-specific protocols.
• Provide comprehensive training and guidance to fellow Loan Document Specialists within the Secured team.
• Conduct audits on title, appraisal, and loan document queues to ensure compliance among fellow Loan Document Specialists.
• Arrange intricate cross-province signings and necessary follow-ups with FNF notaries, lawyers, or signers (where applicable) to ensure documents are executed in line with provincial mandates.
• Identify and recommend improvements to enhance the efficiency of team operations.

What we are looking for: 

• Possession of two or more years of progressive experience in mortgage administration within a financial institution.
• Demonstrated proficiency in comprehending and analyzing intricate documentation.
• Effective verbal and written communication skills, including the ability to navigate challenging conversations diplomatically.
• Track record of maintaining a high level of accuracy while managing heavy workloads and tight deadlines, showcasing adept time management and attention to detail.
• Ability to foster positive relationships with various internal and external stakeholders.
• Self-motivated and adaptable, capable of working both independently and collaboratively within a dynamic team. Open to receiving guidance when necessary.
• Strong organizational skills, with a proven ability to prioritize tasks under pressure.
• Sound analytical, judgment, and decision-making capabilities.
• Innovative and analytical mindset, driven and efficient in fast-paced and evolving environments without compromising work quality.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.

Why work with us? 

• Leverage our RRSP match and Employee Share Purchase Plan programs.  
• State of the art office, with free Company Gym, Games Room 
• Employee discounts on furniture, electronics, and appliances.  
• Access 24/7 healthcare with Virtual Doctor Appointments.  
• Personalize your benefits with a customizable package including options for 100% coverage.  
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
• Celebrate properly, with your birthday off PAID! Along with 5 personal days and two weeks paid vacation.   
• For complete picture of total rewards, please click here.

$21.25-22.00/hour CAD  

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role. 

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success. 

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit. 

This posting is for an existing vacancy within our team. 

Diversity, Inclusion, and Equal Opportunity Employment:  

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   

 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.