Partner Support Specialist

Easyfinancial services offers personal loan services across Canada. We strive to deliver high-quality service and great customer experiences, all while making financial services more accessible. We pride ourselves on our commitment to our employees; competitive salaries, incentive plans, benefits and unlimited advancement opportunities. If you excel in a fast-paced, ever-changing environment with dynamic and challenging results-driven work, your career possibilities at easyfinancial services are endless.

We are looking for a self-motivated, determined and energetic Support Specialist to innovatively manage and work with our partners –during our day to day business operation at our corporate office in Mississauga. 

Responsibilities would include:

• Working with goeasy ltd. retail and non-retail partners, you will be handling inquiries about potential loans, serving as their liaison with goeasy ltd.
• Acting as an administrator for goeasy ltd. and communicating and processing required documentation and loan funds for consumers
• Processing customer information into system and giving them a final decision in terms of approval
• Running credit checks for potential customers and responding promptly
• Address inquiries via email and telephone channels
• Visiting On-Site when required
• Communicating with clients and funding approved loans
• Track partner performance via defined metrics
• Identifying process improvement opportunities

  Key Results Areas   

• Ensuring all processes/and or tasks are fully documented and/or maintained
• Training other colleagues on processes handled
• Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiency of the organization

Qualifications attributes & competencies

• Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook
• Ability to think outside the box
• High attention to detail
• Great communication skills and ability to interpret documentation in an effective and efficient manner
• Experience in an administrative/support capacity and/or in the lending industry an asset
• Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
• Able to work as part of a team and independently with minimum supervision

 Working Conditions  

• Office located in Mississauga, Ontario
• Schedule: TBD, weekends are required
• Fast-paced, multiple priority environment
• Coverage of Health Benefits

Company Description

Get ready to goeasy! goeasy Ltd. is one of Canada's fastest growing and exciting businesses. We operate two lines of business including easyhome which is the largest merchandise lease to own company in Canada offering top quality, brand name household furnishings, appliances and home electronics to consumers under weekly or monthly leasing agreements. Under our easyfinancial banner, we are a leading provider of financial products and services, including unsecured consumer loans, mortgages, prepaid cards and credit repair products that cater to underserved Canadians that do not have access to products and services from traditional financial institutions. Collectively operating under the goeasy Ltd. umbrella, the organization is publicly traded on the Toronto Stock Exchange with revenue of approximately $250 million per year, over 300 retail locations across Canada and 1600 employees.

goeasy is committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and, in consultation with job applicants, provides reasonable accommodations upon request.