Senior Manager, easyhome Operations (12-month contract)

Join easyhome — Canada’s largest lease-to-own business and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward. 

At easyhome, we make more than home goods accessible — we help Canadians build brighter futures. Through flexible weekly and monthly payment plans, we give our customers the power to furnish their homes, improve their quality of life, and take steps toward stronger financial standing. If you’re passionate about making a difference, join us and be part of a team that empowers people to create comfortable, confident lives — one lease at a time. 

Reporting to the Vice President, easyhome Operations, the Senior Manager, easyhome Operations (12-month contract) is responsible for the ongoing improvement and optimization of key Retail KPIs, as well as the planning, execution, and deployment of special projects as assigned (including strategic corporate initiatives, as well as Retail and Operations‑identified initiatives). This role serves as a primary point of contact between assigned Business Unit(s) and the easyhome Operations team, coordinating priorities, managing roadmaps and deliverables, and driving strategic alignment across stakeholders.

What will you be doing?

• Align closely with key functional support departments (including Finance, Marketing, and Real Estate) to ensure successful execution of core initiatives and projects.
• Partner with Real Estate and Development teams to support and execute Branch Expansion targets.
• Identify and understand business needs to support transactions and resolve issues efficiently.
• Drive the ongoing improvement and optimization of key Retail KPIs.
• Monitor critical tasks and deliverables against daily, weekly, and monthly SLAs.
• Act as a change‑management liaison with vendors and across internal systems.
• Review key business reports and provide clear, data‑driven insights and analysis.
• Develop and implement best practices, process documentation, and task manuals to ensure consistency, efficiency, and strong operational controls.
• Serve as a leader within the Operations team to support business and financial goals.
• Communicate the organization’s vision and strategy in a clear and compelling manner.
• Inspire and motivate team members to achieve and exceed performance goals.
• Act as a trusted business partner and respected leader across the organization.
• Lead the transition and standardization of all SOPs across impacted teams.
• Own and manage the relationship with CAB, ensuring alignment on priorities, approvals, and timelines.
• Drive enterprise programs and operational rollouts across all corporate offices and branch locations.
• Lead compliance initiatives, including managing and remediating upcoming risk items in partnership with key stakeholders.
• Support additional tasks as assigned, including the coordination and execution of major projects and corporate initiatives.

What experience do you have?

• Post‑secondary degree in business or equivalent practical experience.
• 3–5 years of experience in a similar role within Operations, Retail, or a project‑based environment.
• Proven ability to meet volume, quality, and performance targets.
• Demonstrated experience in project management and process engineering.
• Ability to manage multiple priorities, tight timelines, and competing deadlines.
• Comfort with leading and supporting operational change.
• Strong problem‑solving and decision‑making capabilities.
• Strong interpersonal skills, including listening, influencing, and coaching.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment:  

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.