Content Designer

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

The Content Designer is a senior role in Knowledge Management, leading projects of medium-to-large size or complexity to create clear and concise digital learning and documentation content for the goeasy frontline team. Reporting to the Senior Manager, Channel Communications and Documentation, this role leads the assessment of projects, helps the Senior Manager establish internal standards, and leads in determining learning and content strategy. This includes keeping up to date on current trends in learning and documentation design and management. This role is a key member of KM as well as project teams, collaborating with colleagues and continuously challenging teammates to think outside the box and come up with creative ways to keep goeasy at the forefront of digital learning and documentation.

What will you be doing?

• Design, develop, write and organize engaging learning experiences and documentation on our digital learning platform and corporate intranet for projects of medium-to-large complexity or size.
• Lead large-scale documentation projects to rewrite and update legacy content to be easy to find and use by the frontline, using up-to-date content and learning technology.
• Lead projects of different types, whether a user experience research project or content development project, being sure to deliver as efficiently and effectively as possible.
• Research advancements in tools, technology, and learning and documentation methodologies.
• Establish and enhance standards for content design and search engine optimization.
• Contribute to building and maintaining the information architecture for the corporate intranet.
• Mentor and supervise junior members, helping teach content design principles, helping with complex coding and functions, and vetting intranet page layout.
• Conduct user testing during maintenance releases and upgrades to intranet platform (e.g., Unily, Salesforce Knowledge).
• Design new intranet page types, and vet the page designs of junior team members.
• Work with KM Senior Managers and stakeholders to determine learning and content strategy, build and deliver content, and evaluate effectiveness and impact.
• Work with KM team and stakeholders to keep content up to date.
• Lead the work with KM and other partners to research the newest, most innovative and effective knowledge transfer methodologies.
• Provide backup support for intakes, routine communications and ad hoc content, home page and site maintenance as needed.
• Help team members & stakeholders learn about and follow Knowledge Management’s (KM) process for content governance.
• Apply best practices for UX to help maintain and enhance the user’s experience.
• Collaborate with head office support teams and other SMEs to ensure flawless execution of learning and documentation projects and programs.
• Learn the learning delivery and intranet platforms inside and out to deliver the best possible experience, helping our users access the information they need, when they need it.

What experience do you have?

• Excellent writing and editing skills, with ability to break down complex ideas and large, unclear bodies of content into concise, easily absorbed pieces of information and learning.
• Advanced knowledge of instructional and information design principles, with a portfolio of past work.
• Ability to bring content to life with simple language, clear instructions and effective visuals—including the ability to write in both explanatory and procedural styles tailored to specific audiences, and to coach more junior members to do the same.
• Extensive experience in the field of learning or technical writing and communications.
• Advanced knowledge and experience in plain language and design, learning and information design, and micro-learning.
• Experience with a variety of content development software (for example, Articulate, Adobe and Evolve), and good working knowledge of content management systems.
• Experience designing and developing large learning and documentation plans and schedules.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

This posting is for an existing vacancy within our team.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer:

Financial Benefits:

• RRSP matching and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment:

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

Additional Information: 

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.