Call Centre – Dialer Analyst

Are you seeking the opportunity to grow yourself and join an organization with a great Canadian success story? If you answered yes, this is the job opportunity for you!

Goeasy is seeking a highly motivated and analytical dialer administrator who will spend the majority of their time managing various dialer campaigns (start/end times, number of lines, filters, etc.) In addition, the incumbent will be responsible for managing agent statuses and adherence to the overall campaign and break schedule. As part of the strategy and operations team, the dialer administrator will also assist with development and implementation of new dialing strategies as well as assist with producing performance reports for the management team.

Responsibilities:

• Ensure that all campaigns are loaded correctly and apply restrictions and filters as needed
• Assist in the development and implementation of new campaigns
• Monitor and analyze campaign output data
• Real-time monitoring of predictive dialing campaigns in order to maximize efficiency
• Work with team leads/supervisors in order to ensure adherence and help minimize non-productive agent behavior
• Assist with daily, weekly, and monthly departmental performance reports
• Flexible work schedule including days, evenings and weekends

Experience and Qualifications:

• 2 years in a similar role
• Experience with collections practices would be an asset
• Post-secondary education (business/IT) or equivalent job experience (Asset)
• Strong attention to detail
• Ability to prioritize tasks, multi-task, and meet deadlines
• Ability to work under pressure and react quickly
• Analytical skills, ability to identify problem areas and identify solutions
• Effective verbal and written communication skills
• Working knowledge of Microsoft Word and Outlook, and intermediate/advanced knowledge of Microsoft Excel (Pivot Tables, data tools, conditional formulas, index/match or VLOOKUP)
• Experience with the Interactive Intelligence software suite or similar Phone/Dialer platform (Interaction Client, Interaction Scripter, Interaction Client Business Manager, and Interaction Administrator) would be a strong asset
• Familiarity with SQL queries would be an asset
• Working knowledge of IVR technology
• Strong attention to detail

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?

To learn more about our great company please click the links below:

https://www.youtube.com/watch?v=0KqktwVltck&feature=youtu.be/?utm_source=GoEasy&utm_medium=InternalRef&utm_campaign=GoEasyBodyCareersVideo

http://goeasy.com/careers/