If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.
As a Financial Service Representative, you’ll be responsible for generating sales and managing overdue accounts through direct engagement with customers, helping them build their credit through monthly payments.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and annual awards
President’s Trip – week-long dream vacations for top performers
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Buildsuperior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstratecompassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product
Educate and empower customers to achieve their financial goals through building their credit
Capitalizeon financial cross-sales and add-on products
Communicatethe terms and conditions of our financial products
Reviewand evaluate prospective loans through financial analysis and other risk assessments
Managecollections activities for all past due financial accounts
Secureall required information to fulfill customer applications for products and services with strong attention to detail
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
Some experience in a customer-facing environment
Able to pass background checks (criminal, employment, and credit)
 
 
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! A publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $100,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2500 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
About the Opportunity
goeasy Ltd. Is seeking an individual with proven strategic and analytical thought leadership to oversee over 100 employees in our Sales and Customer Service Departments in our Call Centers located in Mississauga, Ontario and Montreal Quebec.  You will be responsible to provide strategic leadership, vision and guidance to key stakeholders on all aspects of Call Center Operations and Sales tactics for online lending; create and maintain an environment of peak performance that maximizes customer growth and retention. In addition, you will be accountable for driving results in the Sales and Customer Service departments, and for achieving financial goals and targets.
What will you be doing?

Determine the strategic direction of the Sales and Customer Service Departments to ensure efficient and effective operations of all programs as well as drive continuous improvement
Manage and controls the expenses and budget of the Sales and Customer departments to ensure profitable operations.
Set department goals and provides guidance to the Senior managers, Team Managers and staff to successfully achieve these goals
Manage and drive the growth and retention of talent within departments
Collaborate with key stakeholders to develop and execute strategies and plans to meet the overall business objectives.
Share key center opportunities, potential risks, and issues that might impact the health of the overall portfolio and/or the center as a whole
Develop and aligns workforce strategies to address key business plans and facilitate organizational change initiatives
Establish quality and efficiency standards and ensures that these standards are measured and reviewed on an ongoing basis
Establish clearly defined department and individual goals and objectives and communicates these to associates through department meetings and performance planning
Plans and manages at both the strategic and operational levels
Ensure seamless integration, conversion, and implementation of key projects in the business
Coordinate and review proposals for new services
Engage stakeholders in strategic discussion regarding services, emerging trends, and legislative issues
Manage vendor relationships to ensure ongoing delivery and operational support of high quality, cost effective solutions
Manage key drivers related to Customer Service, including:  SL, Abandonment rate, ASA, Customer Experience, etc
What experience do you have?

5+ years at a Senior Manager or Director Level position – or equivalent
5+ years of Call center operations experience
Prior experience in the Financial Services industry would be an asset but not required
University Degree MBA preferable
Ability to analyze data, identify trends and develop and execute strategies to solve challenges
Ability to partner, collaborate and communicate well with executive leadership (both technical and non-technical)
Passionate about the Customer and Sales with a demonstrated track record of visionary execution
Keen understanding of the most recent trends within the industry
Excellent oral and written communication skills and ability to interact and understand
Hands on. Passionate. Creative. You get things done
A self-starter with an extraordinary ability to execute multiple projects under tight deadlines that drive key business results
Proficiency in Microsoft Office systems
This is an on site role out of our corporate office at 33 City Center Drive, Mississauga.
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
Why should you work for goeasy?
In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…
Financial Benefits:

Annual bonus that rewards your hard work and dedication (STIP) and Long Term Incentive Plan (LTIP)
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.
Expand your financial knowledge through engaging Financial Literacy Learning opportunities.
Health and Lifestyle:

Enjoy company-paid volunteer days to give back to the community.
Access 24/7 healthcare with Virtual Doctor Appointments.
Benefits Co- pay plan. 
Stay fit and energized with exclusive access to our on-site private gym at our head office.
Employee Perks:

Fuel your growth with the Tuition Assistance Program.
Double the impact of your generosity with Company Matched Charitable Donations.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
#LI-DS1
 

#LI-MM1

Dans le présent document, le masculin est utilisé dans le seul but d’alléger le texte.
Si vous souhaitez vous joindre à l'une des entreprises connaissant la croissance la plus rapide au Canada, goeasy Ltd. est l'employeur idéal ! Reconnu comme l'un des lieux de travail les plus engagés d'Amérique du Nord, nous voulons attirer les meilleurs talents dans notre équipe. 

easyfinancière est l'une des principales sociétés de prêts non préférentiels au Canada. Nous sommes fiers d'aider les Canadiens et les Canadiennes à réaliser leurs objectifs personnels et financiers grâce à des prêts garantis et non garantis allant jusqu'à 100 000 $, lorsque leur demande de crédit a été refusée partout ailleurs.
En tant que directeur de succursale, vous serez chargé de diriger votre équipe, par le biais de l'encadrement et de la formation, pour générer des ventes, gérer les comptes en souffrance et maximiser la croissance du portefeuille grâce à un dialogue direct avec les clients.
Vous n'avez pas d'expérience, mais vous cherchez une possibilité de carrière ? Nous proposons des programmes de formation complets afin de vous doter des outils nécessaires à votre réussite.
Poste temporaire par interim de 1 an (remplacement congé de maternité)
Pour candidats internes: Votre gestionnaire doit envoyer un courriel à cbaba@goeasy.com avec une recommendation pour vous appuyer pour le poste
Qu'est-ce que vous y gagnez ?
Un ensemble d'avantages et de privilèges qui vont au-delà de votre salaire de base :

Financier
Plan incitatif comprenant des primes mensuelles, trimestrielles et semestrielles
Cotisations égales au REER et au régime d'achat d'actions des employés

Santé et mode de vie
Couverture étendue des soins de santé, y compris la santé mentale et les soins de santé virtuels sur demande
5 jours de congé personnel, jours de bénévolat payés par l'entreprise, dimanches de congé et un congé d'anniversaire payé, en plus des jours de vacances payés

Avantages
Programme d’offres pour les employés Perkopolis
L'obtention de permis REMIC est disponible
Offres pour les employés sur le mobilier, l'électronique et les appareils ménagers
easyloans – les employés ont accès à des prêts à des taux d'intérêt réduits
Programme d'aide financière aux études

Reconnaissance
Possibilité de recevoir des récompenses mensuelles, trimestrielles et semestrielles
Voyage du président – vacances de rêve d'une semaine pour les employés les plus performants
Programmes de développement du leadership – taux de promotion interne supérieur à 70 % !

 
Vos responsabilités :

Bâtir des expériences de vente de qualité supérieure en accueillant les clients et en dialoguant avec eux en personne, au téléphone et par courriel
Faire preuve de compassion et d'empathie pour nos clients en comprenant leur situation et leurs besoins et en trouvant un produit financier qui leur convient
Éduquer les clients et leur fournir les moyens d'atteindre leurs objectifs financiers en bâtissant un dossier de crédit
Tirer profit des ventes croisées de solutions financières et de produits complémentaires
Communiquer les conditions générales de nos produits financiers
Examiner et évaluer les prêts potentiels par le biais d'analyses financières et d'autres évaluations des risques
Gérer les activités de recouvrement pour tous les comptes financiers en souffrance
Obtenir tous les renseignements nécessaires pour répondre aux demandes de produits et de services des clients en portant une attention particulière aux détails
 
Votre profil en tant que candidat retenu :

Une certaine expérience à un poste de direction supervisant différentes fonctionnalités, de préférence dans un environnement commercial
Excellent communicateur, axé sur les gens et les résultats, cherchant à stimuler les ventes et à accroître la satisfaction des clients
Vous faites preuve de compassion et d'intégrité dans chaque vente – vous vous préoccupez profondément de nos clients !
Capacité à se soumettre à des vérifications des antécédents (casier judiciaire, emploi et crédit)
Chez goeasy, nous pensons que nous ne pouvons être les meilleurs que lorsque les gens peuvent donner le meilleur d'eux-mêmes au travail, chaque jour. Nous nous sommes engagés à cultiver et à préserver une culture de travail où nous célébrons l'inclusion et où chaque employé se sent vu et entendu, pour pouvoir réaliser son plein potentiel. En tant qu'employeur souscrivant au principe de l'égalité d'accès à l'emploi, nous nous engageons à fournir des mesures d'adaptation aux candidats qui en font la demande, à n'importe quelle étape du processus de recrutement, conformément à toutes les exigences législatives en vigueur au Canada. Veuillez nous faire savoir si vous avez besoin d'une mesure d'adaptation pendant tout aspect du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join our team!
Our LendCare subsidiary is seeking to hire a Campaigns and Dialer Reporting Analyst to help support the overall dialing operations for our sales, customer service and collections departments. Our ideal candidate is an action-oriented and passionate leader with exceptional expertise in the complex, multi-dimensional components of contact center support functions, including reporting and analytics and campaign management and dialer operations efficiency. 
Responsibilities: 

Demonstrate leadership, knowledge, and application of industry call center support processes, Dialing operations, KPIs and Campaign Management experience 
Day to day management of the respective teams to develop and maintain operational programs to meet business objectives such as list management, dialer effectiveness and maximizing RPCs and ultimately sales and collections activity 
Partner with our data and BI teams to develop dashboards and reports that measure the campaign and dialer scorecards 
Build and maintain dashboards and reporting to measure the effectiveness of each campaign and communication method (SMS / Voice / Email) within the various risk groups 
Establishes, monitors, and maintains current and future operational policies and procedures  
Participate in business reviews and help drive discussions to identify and improve outcomes 
Requirements: 

3-5 years' experience in a contact centre platform and in a business enablement support role (Workforce planning, Business Analytics, Quality and Training) 
Familiarity with SQL queries 
Advanced knowledge of Microsoft Excel- Pivot Tables, data tools, conditional formulas, index/match, vlookup, VBA 
Working knowledge of Call Centre Technology (Dialer, IVR, Reporting) 
Experience in financial services is an asset but not mandatory 
Experience with process engineering to positively impact the bottom line  
Hands-on experience successfully navigating the growing complexity of a fast-growing business 
Strong understanding of organizational development, policy development, and people practices 
Ability to think critically and apply rigour yet move with the pace of a high growth organization 
Ability to communicate with all levels of retail and corporate management 
Excellent writing skills with attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner 
Full-time availability with the ability to work in our head office in Pickering, ON 
About Us:
We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.
LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

Why join us:

Diversity, Inclusion, and Equal Opportunity Employment"
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.
As Regional Manager, you will be responsible for providing leadership, direction and support to all easyhome stores within your portfolio. The incumbent for this position will plan, implement and drive operations to ensure consistent growth in results and brand for easyhome. This multi-faceted leadership role contributes to the bottom line by owning the hiring, development and retention of talent and managing the broader team’s performance through expert management practice. The successful candidate will be responsible for 8 stores in Nova Scotia and Newfoundland. The succesful candidate must reside within the territory.
Internal applicant criteria:

IGP (completed or in-progress)
Must provide written endorsement from current leader of your application.
Experience with people development – proven experience developing employees.
No performance improvement plans (PIP), disciplinary action or failed audits within the past 12 m onths of application.

If you’re a hardworking, driven, and committed individual interested in advancing your career, join us and make yourself at home.

As a Regional Manager, your primary functions are:

Customer Satisfaction

Ensure outstanding customer service levels are provided to both external and internal customers
Handle and resolve all customer complaints promptly
Ensure adherence to customer retention procedures
Ensure showrooms are merchandised and tagged with proper price and promotional tags, and work with managers to maintain desired product mix

Associate Development & Retention

Ensure new associates are efficiently trained
Ensure associates receive on-time performance appraisals and corresponding merit and/or promotional increases
Assist Store Managers with employee development and with resolving disciplinary issues
Communicate regularly with store management team and ensure compliance with the Workplace Mutual Respect policy
Work with store managers to minimize turnover and make informed hiring decisions
Partner with HR to execute and support human resources programs through succession planning, employee relations, recruitment, training, and development of associates

Deliver Financial Results

Manage district budget to drive profitability
Achieve SOI, net and gross margins, and other revenue percentages to plan
Control region labour dollars
Monitor fee income, gain on sale, maintenance charges, promotions, and discounts
Ensure store managers monitor and make necessary adjustments to the P&L
Maintain charge-offs below 2.5% of revenue

Grow Revenue Base

Monitor SMRR and APA and develop action plans to grow or correct deficiencies
Ensure stores adhere to term and pricing standards and recommend resolution of store pricing needs
Develop, guide, and monitor local store marketing efforts
Ensure all company referral and incentive programs are in place and properly executed
Set and communicate regional goals for customer growth
Monitor and ensure the accurate execution of all company lease-building programs

Execute Operations Standards

Monitor month-to-month store operations, accounts receivable, and collections in accordance with established policies and procedures
Set, communicate, and monitor customer retention goals and activities

Asset Protection and Loss Prevention

Audit stores on a timely basis to ensure compliance and execution of company policies and procedures including prevention, safety, security, marketing/merchandising programs and store appearance
Maintain and monitor fixed assets to standard
Recommend potential capital expenditures
Monitor and ensure compliance to store opening and closing standards
Ensure compliance with established policies and governmental laws and regulation



What You Need To Work With Us:


2 or more years of experience as a multi-unit district manager in a retail, restaurant, or related customer service environment
Strong leadership skills, with the motivation and desire to lead by example
Professional, outgoing, positive, and approachable demeanour that draws in both customers and associates
Outstanding communication, problem solving, and negotiation skills, and the ability to work well and be resourceful in fast-paced and demanding situations
Strong organizational and planning skills in order to meet and exceed set targets
Experience reading and being responsible for P&Ls and other financial goals and objectives
Secondary School Diploma is required, while a College or University Diploma in a related discipline is preferred
Valid driver’s license


 

We offer a competitive salary, an annual incentive plan, benefits, and growth opportunities. We thank all interested applicants; however we will only be contacting those which possess the skills and qualifications as outlined above. Potential employees will be required to complete reference checks as part of the pre-employment process. If you excel in a fast-paced, ever-changing environment with dynamic and challenging results-driven work, your possibilities at easyhome are endless. Join us to make yourself at home.

 
Additional Information:
We are open to a candidate based in any of the cities in the province provided they can meet the travel requirements to achieve success.  This role involves frequent travel from location to location within the assigned region and on occasion to the corporate head office in Ontario and other business centers. A valid provincial driver’s license and your own vehicle is required.  All candidates considered for hire must successfully pass credit, criminal and reference background checks.  Candidates must be comfortable to provide schedule flexibility to meet the demands of the business. 

goeasy is committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and, in consultation with job applicants, provides reasonable accommodations upon request.
Why join us:

Diversity, Inclusion, and Equal Opportunity Employment"
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada’s Most Admired Corporate Cultures, one of Canada’s Top 50 Fintech’s and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
goeasy is seeking a highly motivated Loan Processor Specialist on the Secured team. Our Secured Specialists are first point of contact in the Secured Personal Loan process. 

 

What will you do as Loan Processor Specialist- Secured?
Processors apply detailed knowledge and understanding of company policies.
Grant approvals applications in accordance with company policy or as delegated by the Risk and Analytics department as a loan processor.
Provide rationale to branch managers regarding the loan review process and the analysis that took place where such applications are either approved or refused.
Answer queries from sales staff pertaining to applications submitted for analysis and/or exception approval from the processing team.
Pinpoint fraudulent documents during analysis and report these to appropriate departments and the processing unit.
Match and validate application information such as income, paystubs, and credit ratings to make a final processing decision in the approval process.
Verify customers requested loan amount is within qualified loan amount.
Confirms property meets Go Easy’s guidelines.
Ability to review and approve appraisal considered an asset.
Issues final mortgage approvals
Adhere to policy/procedures to ensure audit requirements are met.
Meet and maintain service levels as defined internally.
Assist the Central Loan Approval Office in identifying training or process opportunities.
Gather critical branch feedback to help transform and streamline processes.

What you need to work with us:

Exceptional oral and written communication skills, as candidates will be dealing with the retail network.
Strong attention to detail
Intermediate level MS Office, with emphasis on Excel and PowerPoint
A fundamental understanding of the Mortgage origination process from application to close, considered an asset.
Excellent problem-solving and multi-tasking skills
Ability to work a variety of shifts from 8:00am to 10.00pm and Saturdays on a rotational basis, to provide cross country support.
A willingness to learn & be flexible.
Bilingual (French/English) is required
 
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Internal Candidates:  Please reach out to Myriam Latraverse, Talent Acquisition Specialist, with any questions. To formally submit your application, please apply to the posting and include a written recommendation from your direct manager.

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join our team!
We are in search of a Bilingual Customer Support Specialist for our LendCare subsidiary. They will be responsible for promptly responding to customer inquiries, whether through phone or email, and providing excellent experience in all customer interactions. This is a perfect entry-level opportunity eager to gain more experience in the financial industry.
Responsibilities:

Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
Strive to ensure first call resolution for best customer experience.
Learn to identify customer needs or desires in order to recommend the appropriate product or service.
Complete account modifications and process requests relating to payments, credits etc.
Provide feedback to other departments to help improve sales, marketing, and business processes.
Learn about the products inside and out to be able to answer any questions from customers.
Requirements:

Good communication skills in English and French
Customer Service experience is an asset
Empathetic, compassionate and operate with integrity – really care for customers!
Ability to multi-task, adapt to change in a fast-paced environment and to work independently
Excellent written and oral communication skills with the ability to create memorable customer experiences.
Proficient with Microsoft office software (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs.
Ability to work fulltime in our office in Pickering, ON
Schedule: Tuesday to Friday (11:30am to 8pm) & Saturday (9-5:30pm)
About Us:
We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.
LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

Why join us:

Diversity, Inclusion, and Equal Opportunity Employment"
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join our team!
We are in search of a  Billing and Collections Representative for our Lendcare subsidiary who will play a pivotal role in maintaining our company’s financial health. You will be entrusted with a variety of responsibilities that are crucial to providing outstanding customer service and executing administrative functions with excellence.
Responsibilities:

Engage with customers through phone and email to deliver exceptional service by addressing inquiries and offering solutions related to their accounts. 
Generate and distribute key billing documents such as balance and release letters, transaction histories, payment schedules, and contracts. 
Record and organize customer interactions, financial transactions, feedback, and complaints for systematic tracking and resolution. 
Evaluate the effectiveness of Collection Agents and contribute to the improvement of collection strategies and customer service procedures. 
Ensure compliance with company protocols through meticulous file reviews and follow-ups. 
Accurately process payments and verify account details to confirm proper setup and documentation. 
Manage account restructures, including data entry in Asset system, preparation of addendums, and customer confirmation of revised loan terms. 
Identify and annotate accounts to facilitate the debt sale process and enhance debt recovery efforts. 
Proactively detect and address potential fraud or discrepancies in customer transactions. 
Requirements:

Minimum of one year's experience in customer service, administrative, or support roles. 
Familiarity with Asset and Edge systems is highly desirable. 
Proficiency with Microsoft Office Suite (Excel, Word, Outlook) is essential. 
Exceptional attention to detail and accuracy. 
Strong organizational skills with the ability to multitask, prioritize tasks, and manage time efficiently. 
Capable of working effectively both independently and as part of a collaborative team. 
Must be available to work full-time at our Pickering, ON office. 
Schedule: Monday to Friday 8:30 AM – 4:30 PM with one 1:00 – 9:00 PM shift within the week; one Saturday a month from 9:00 AM – 4:00 PM 
About Us:
We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.
LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

Why join us:

Diversity, Inclusion, and Equal Opportunity Employment"
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
 
easyfinancial is one of Canada’s leading non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $75,000, when everyone else says no.
 
As a Financial Service Representative, you’ll be responsible for generating sales and managing overdue accounts through direct engagement with customers, helping them build their credit through monthly payments.
 
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
In the province of BC, this role pays $18.00 - $20.00 per hour based on experience.
Monthly, quarterly, and semi-annual incentive plans
RRSP and Employee Share Purchase Plan matching

 Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare.
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days.

Perks
Perkopolis employee discount program
REMIC Licensing is available.
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates.
Tuition Assistance Program

 Recognition
Opportunities for monthly, quarterly, and semi-annual awards
Leadership development programs – over 70% internal promotion rate!

 What you will do:

Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email.
Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product.
Educate and empower customers to achieve their financial goals through building their credit.
Capitalize on financial cross-sales and add-on products.
Communicate the terms and conditions of our financial products.
Review and evaluate prospective loans through financial analysis and other risk assessments.
Manage collections activities for all past due financial accounts.
Secure all required information to fulfill customer applications for products and services with strong attention to detail.
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction.
Compassionate and operate with integrity on every sale – will care deeply for our customers!
You bring some experience in a customer-facing environment.
Able to pass background checks (criminal, employment, and credit)

Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
 
easyfinancial is one of Canada’s leading non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $75,000, when everyone else says no.
 
As a Financial Service Representative, you’ll be responsible for generating sales and managing overdue accounts through direct engagement with customers, helping them build their credit through monthly payments.
 
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
In the province of BC, this role pays $18.00 - $20.00 per hour based on experience.
Monthly, quarterly, and semi-annual incentive plans
RRSP and Employee Share Purchase Plan matching

 Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare.
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days.

Perks
Perkopolis employee discount program
REMIC Licensing is available.
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates.
Tuition Assistance Program

 Recognition
Opportunities for monthly, quarterly, and semi-annual awards
Leadership development programs – over 70% internal promotion rate!

 What you will do:

Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email.
Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product.
Educate and empower customers to achieve their financial goals through building their credit.
Capitalize on financial cross-sales and add-on products.
Communicate the terms and conditions of our financial products.
Review and evaluate prospective loans through financial analysis and other risk assessments.
Manage collections activities for all past due financial accounts.
Secure all required information to fulfill customer applications for products and services with strong attention to detail.
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction.
Compassionate and operate with integrity on every sale – will care deeply for our customers!
You bring some experience in a customer-facing environment.
Able to pass background checks (criminal, employment, and credit)

Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy! We have been honored with recognitions such as Waterstone Canada’s Most Admired Corporate Cultures, the 2022 Report on Business Women Lead Here, Report on Business for Canada’s Top Growing Companies and TSX30 as one of the best performing companies on the TSX. We've also received the Greater Toronto Top Employers Award and certified as a Great Place to Work®. We're on the lookout for the best and brightest to join our team!
Our vision is to provide everyday Canadians a path to a better tomorrow, today. As one of Canada’s leading non-prime consumer lenders, we offer a full suite of products including non-prime leasing, unsecured and secured loans as well as point-of-sale financing through easyhome, easyfinancial, and LendCare.
easyfinancial is looking for a Gold Branch Manager to join Branch 2617, located in the Peterborough, ON area area.  As a Branch Manager, you will lead your team through coaching and training, generate sales, manage overdue accounts, and maximize portfolio growth through direct engagement with customers.

About the Role:

Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and via email.
Show compassion and empathy, understanding customers' needs and matching them with suitable financial products.
Educate and empower customers to achieve their financial goals by building their credit.
Capitalize on financial cross-sales and add-on products.
Communicate terms and conditions of financial products clearly.
Review and evaluate prospective loans through financial analysis and risk assessments.
Manage collections activities for all past-due accounts.
Secure required information to fulfill customer applications with strong attention to detail.
 
What We’re Looking For:  

Proven experience in a leadership role, preferably in a sales environment.
Excellent communication skills, with a focus on people and results, aimed at driving sales and customer satisfaction.
Compassionate and operate with integrity in every sale, deeply caring for our customers.
Able to pass background checks (criminal, employment, and credit) 
Eligibility for Internal Applicants:

 Experience: Minimum of 12-18 months as a Financial Service Representative in an EFS branch or EH Store, NSSC/LC Team Manager, or Supervisor.
Individual Growth Plan: Completed or in-progress.
Endorsement: From your Regional Manager.
HR Clearance: Required.

Why should you work for goeasy?
 In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…
 Financial Benefits:

Leverage our RRSP match and Employee Share Purchase Plan programs.
Annual bonus that rewards your hard work and dedication.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.
Expand your financial knowledge through engaging Financial Literacy Learning opportunities.
 Health and Lifestyle:

Enjoy company-paid volunteer days to give back to the community.
Access 24/7 healthcare with Virtual Doctor Appointments.
Personalize your benefits with a flexible modular benefits package.
Stay fit and energized with exclusive access to our on-site private gym at our head office.
 Employee Perks:

Fuel your growth with the Tuition Assistance Program.
Double the impact of your generosity with Company Matched Charitable Donations.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.
As a Delivery Specialist, you will have a large impact in ensuring our customers are fully satisfied with our services when they are receiving our product.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and annual awards
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Deliver best in class service when delivering our products to customers homes
Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions
Communicate the terms and conditions of our financial products and how we can help them achieve their goals
Support retail operations by supporting the merchandising and maintenance of the store
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction
Compassionate and operates with integrity on every sale – will care deeply for our customers!
Some experience in a customer-facing environment
Full class driver’s license with a driver’s abstract in good standing
Ability to lift 50+ pounds and move large home goods
Able to pass background checks (criminal, employment, driving history)
 
 
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
 

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyfinancial is one of Canada’s leading non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $75,000, when everyone else says no.
As a Financial Service Representative, you’ll be responsible for generating sales and managing overdue accounts through direct engagement with customers, helping them build their credit through monthly payments.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly, quarterly, and semi-annual incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
REMIC Licensing is available
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and semi-annual awards
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Buildsuperior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstratecompassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product
Educate and empower customers to achieve their financial goals through building their credit
Capitalizeon financial cross-sales and add-on products
Communicatethe terms and conditions of our financial products
Reviewand evaluate prospective loans through financial analysis and other risk assessments
Managecollections activities for all past due financial accounts
Secureall required information to fulfill customer applications for products and services with strong attention to detail
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
You bring some experience in a customer-facing environment
Able to pass background checks (criminal, employment, and credit)
 
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyfinancial is one of Canada’s leading non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $75,000, when everyone else says no.
As a Financial Service Representative, you’ll be responsible for generating sales and managing overdue accounts through direct engagement with customers, helping them build their credit through monthly payments.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly, quarterly, and semi-annual incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
REMIC Licensing is available
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and semi-annual awards
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Buildsuperior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstratecompassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product
Educate and empower customers to achieve their financial goals through building their credit
Capitalizeon financial cross-sales and add-on products
Communicatethe terms and conditions of our financial products
Reviewand evaluate prospective loans through financial analysis and other risk assessments
Managecollections activities for all past due financial accounts
Secureall required information to fulfill customer applications for products and services with strong attention to detail
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
You bring some experience in a customer-facing environment
Able to pass background checks (criminal, employment, and credit)
 
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyfinancial is one of Canada’s leading non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $75,000, when everyone else says no.
As a Financial Service Representative, you’ll be responsible for generating sales and managing overdue accounts through direct engagement with customers, helping them build their credit through monthly payments.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly, quarterly, and semi-annual incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
REMIC Licensing is available
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and semi-annual awards
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Buildsuperior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstratecompassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product
Educate and empower customers to achieve their financial goals through building their credit
Capitalizeon financial cross-sales and add-on products
Communicatethe terms and conditions of our financial products
Reviewand evaluate prospective loans through financial analysis and other risk assessments
Managecollections activities for all past due financial accounts
Secureall required information to fulfill customer applications for products and services with strong attention to detail
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
You bring some experience in a customer-facing environment
Able to pass background checks (criminal, employment, and credit)
 
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Dans le présent document, le masculin est utilisé dans le seul but d’alléger le texte.

Si vous souhaitez vous joindre à l'une des entreprises connaissant la croissance la plus rapide au Canada, goeasy Ltd. est l'employeur idéal ! Reconnu comme l'un des lieux de travail les plus engagés d'Amérique du Nord, nous voulons attirer les meilleurs talents dans notre équipe. 
easyfinancière est l'une des principales sociétés de prêts non préférentiels au Canada. Nous sommes fiers d'aider les Canadiens et les Canadiennes à réaliser leurs objectifs personnels et financiers grâce à des prêts garantis et non garantis allant jusqu'à 100 000 $, lorsque leur demande de crédit a été refusée partout ailleurs.
En tant que représentant des services financiers, vous serez chargé de générer des ventes et de gérer les comptes en souffrance en dialoguant directement avec les clients, afin de les aider à bâtir ou à rétablir leur crédit en effectuant leurs versements mensuels.
Vous n'avez pas d'expérience, mais vous cherchez une possibilité de carrière ? Nous proposons des programmes de formation complets afin de vous doter des outils nécessaires à votre réussite.
19-21$ de l'heure (selon l'expérience) + bonus mensuels disponible et avantages sociaux
 
Qu'est-ce que vous y gagnez ?
Un ensemble d'avantages et de privilèges qui vont au-delà de votre salaire de base :

Financier
Plan incitatif comprenant des primes mensuelles, trimestrielles et semestrielles
Cotisations égales au REER et au régime d'achat d'actions des employés

Santé et mode de vie
Couverture étendue des soins de santé, y compris la santé mentale et les soins de santé virtuels sur demande
5 jours de congé personnel, jours de bénévolat payés par l'entreprise, dimanches de congé et un congé d'anniversaire payé, en plus des jours de vacances payés

Avantages
Programme d’offres pour les employés Perkopolis
L'obtention de permis REMIC est disponible
Offres pour les employés sur le mobilier, l'électronique et les appareils ménagers
easyloans – les employés ont accès à des prêts à des taux d'intérêt réduits
Programme d'aide financière aux études

Reconnaissance
Possibilités de récompenses mensuelles, trimestrielles et semestrielles
Programmes de développement du leadership – taux de promotion interne supérieur à 70 % !

 
Vos responsabilités :

Offrir aux clients des expériences de vente de qualité supérieure en les accueillant et en dialoguant avec eux en personne, au téléphone et par courriel
Faire preuve de compassion et d'empathie pour nos clients en comprenant leur situation et leurs besoins et en trouvant un produit financier qui leur convient
Éduquer les clients et leur fournir les moyens d'atteindre leurs objectifs financiers en bâtissant un dossier de crédit
Tirer profit des ventes croisées de solutions financières et de produits complémentaires
Communiquer les conditions générales de nos produits financiers
Examiner et évaluer les prêts potentiels par le biais d'analyses financières et d'autres évaluations des risques
Gérer les activités de recouvrement pour tous les comptes financiers en souffrance
Obtenir tous les renseignements nécessaires pour répondre aux demandes de produits et de services des clients en portant une attention particulière aux détails
 
Votre profil en tant que candidat retenu :

Excellent communicateur, axé sur les gens et les résultats, cherchant à stimuler les ventes et à accroître la satisfaction des clients
Vous faites preuve de compassion et d'intégrité dans chaque vente - vous vous préoccupez profondément de nos clients !
Vous apportez votre expérience dans un environnement en contact direct avec les clients.
Capacité à se soumettre à des vérifications des antécédents (criminels, emploi et crédit)

 Chez goeasy, nous pensons que nous ne pouvons être les meilleurs que lorsque les gens peuvent donner le meilleur d'eux-mêmes au travail, chaque jour. Nous nous sommes engagés à cultiver et à préserver une culture de travail où nous célébrons l'inclusion et où chaque employé se sent vu et entendu, pour pouvoir réaliser son plein potentiel. En tant qu'employeur souscrivant au principe de l'égalité d'accès à l'emploi, nous nous engageons à fournir des mesures d'adaptation aux candidats qui en font la demande, à n'importe quelle étape du processus de recrutement, conformément à toutes les exigences législatives en vigueur au Canada. Veuillez nous faire savoir si vous avez besoin d'une mesure d'adaptation pendant tout aspect du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $75,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
We are looking for our next innovative and self-motivated Bilingual Customer Service Representative (French/English) to support our existing team.  Come work for a growing company that will ensure you will have the tools to be successful!
As a Customer Service Representative, you will:

Create superior customer experiences by responding, listening, engaging and understanding the needs of current and potential customers and matching their needs to our lending solutions.
Taking inbound calls to resolve customer inquiries while demonstrating compassion and empathy
Accurately enter data, follow scripts, maintain records and handle high call volumes in a fast-paced environment.
Live our value proposition of providing access, relief and respect to the cash and credit constrained consumer
Through superior product knowledge and your influence skills engage with customer to retain product or service by following a prepared script and process capitalize on cross-sell and up-sell product opportunities by paying attention to customer need
Experience servicing customers in a multi – channel environment, phone, chat, email, social media
Understanding and striving to meet or exceed call center metrics while providing excellent customer service.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Skill in the use of computer and telephone-related software, with basic knowledge of Microsoft Office, internet and intranet search tools, and call center technologies.
What you need to work with us:

Experience in a customer-facing measured work environment considered an asset
1-2 years’ Experience in a call center environment
Excellent written and oral communication skills with the ability to create memorable customer experiences
Achievement and results-oriented with a positive attitude
Empathetic, compassionate and operate with integrity – really care for customers!
Proficient with Microsoft office software (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs
Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated)
Bilingual (French en English)
Diversity, Inclusion, and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process. 
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:

http://goeasy.com/careers/
 

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyfinancial is one of Canada’s leading non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $75,000, when everyone else says no.
As a Financial Service Representative, you’ll be responsible for generating sales and managing overdue accounts through direct engagement with customers, helping them build their credit through monthly payments.
No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly, quarterly, and semi-annual incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
REMIC Licensing is available
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and semi-annual awards
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Buildsuperior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstratecompassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product
Educate and empower customers to achieve their financial goals through building their credit
Capitalizeon financial cross-sales and add-on products
Communicatethe terms and conditions of our financial products
Reviewand evaluate prospective loans through financial analysis and other risk assessments
Managecollections activities for all past due financial accounts
Secureall required information to fulfill customer applications for products and services with strong attention to detail
 
Who you are as the successful candidate:

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
You bring some experience in a customer-facing environment
Able to pass background checks (criminal, employment, and credit)
 
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Dans le présent document, le masculin est utilisé dans le seul but d’alléger le texte.
Si vous souhaitez vous joindre à l'une des entreprises connaissant la croissance la plus rapide au Canada, goeasy Ltd. est l'employeur idéal ! Reconnu comme l'un des lieux de travail les plus engagés d'Amérique du Nord, nous voulons attirer les meilleurs talents dans notre équipe. 
easyhome est la plus grande entreprise de location-achat au Canada ! Nous sommes fiers d'aider les Canadiens ordinaires à atteindre leurs objectifs personnels et financiers en rendant les meubles et articles ménagers abordables grâce à des plans de paiement hebdomadaires et mensuels.
En tant que Spécialiste de la location, vous serez chargé de générer des ventes de nos meubles et articles ménagers en dialoguant directement avec nos clients et en les aidant à trouver l’article désiré et un plan de versements abordables.
Vous n'avez pas d'expérience, mais vous cherchez une possibilité de carrière ? Nous proposons des programmes de formation complets afin de vous doter des outils nécessaires à votre réussite.
Salaire: 19$ de l'heure (selon l'expérience) + bonus mensuels disponible et avantages sociaux
Ceci est un poste temporaire de 6 mois 

Qu’est-ce que vous y gagnez ?
Un ensemble d'avantages et de privilèges qui vont au-delà de votre salaire de base :

Financier
Plan incitatif de primes mensuelles
Cotisations égales au REER et au régime d'achat d'actions des employés

Santé et mode de vie
Couverture étendue des soins de santé, y compris la santé mentale et les soins de santé virtuels sur demande
5 jours de congé personnel, jours de bénévolat payés par l'entreprise, dimanches de congé et un congé d'anniversaire payé, en plus des jours de vacances payés

Avantages
Programme d’offres pour les employés Perkopolis
Offres pour les employés sur le mobilier, l'électronique et les appareils ménagers
easyloans – les employés ont accès à des prêts à des taux d'intérêt réduits
Programme d'aide financière aux études

Reconnaissance
Possibilité de récompenses mensuelles, trimestrielles et annuelles
Programmes de développement du leadership – taux de promotion interne supérieur à 70 % !

 
Vos responsabilités :

Bâtir des expériences de vente de qualité supérieure en accueillant les clients et en dialoguant avec eux en personne, au téléphone et par courriel
Faire preuve de compassion et d'empathie pour nos clients en comprenant leur situation et leurs besoins
Éduquer les clients et leur fournir les moyens d'atteindre leurs objectifs financiers en bâtissant un dossier de crédit
Tirer parti des diverses ventes croisées et des produits complémentaires en optimisant la croissance des magasins de détail
Communiquer les conditions générales de nos produits financiers
Soutenir les opérations de vente au détail en gérant les comptes clients, les activités de recouvrement, ainsi que le marchandisage et l'entretien du magasin
Obtenir tous les renseignements nécessaires pour répondre aux demandes de produits et de services des clients en portant une attention particulière aux détails
Être ouvert en communiquant de manière transparente les conditions générales de nos ententes de location et suivre les meilleures pratiques de vente afin de minimiser les recouvrements futurs
 
Ce que nous recherchons :

Excellent communicateur, axé sur les gens et les résultats, cherchant à stimuler les ventes et à accroître la satisfaction des clients
Vous faites preuve de compassion et d'intégrité dans chaque vente – vous vous préoccupez profondément de nos clients !
Une expérience dans un environnement en contact direct avec les clients
Capacité à se soumettre à des vérifications des antécédents (casier judiciaire, emploi)
Un permis de conduire canadien de classe 5 valide est considéré comme un atout
L'aptitude à soulever plus de 25 kg est considérée comme un atout
 Chez goeasy, nous pensons que nous ne pouvons être les meilleurs que lorsque les gens peuvent donner le meilleur d'eux-mêmes au travail, chaque jour. Nous nous sommes engagés à cultiver et à préserver une culture de travail où nous célébrons l'inclusion et où chaque employé se sent vu et entendu, pour pouvoir réaliser son plein potentiel. En tant qu'employeur souscrivant au principe de l'égalité d'accès à l'emploi, nous nous engageons à fournir des mesures d'adaptation aux candidats qui en font la demande, à n'importe quelle étape du processus de recrutement, conformément à toutes les exigences législatives en vigueur au Canada. Veuillez nous faire savoir si vous avez besoin d'une mesure d'adaptation pendant tout aspect du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.
As a Store Manager, you will maximize store profitability through overseeing all day-to-day operations of sales, collections, and product delivery by leading your team through coaching and training.
No experience, but enjoy helping people develop their potential? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and annual awards
President’s Trip – week-long dream vacations for top performers
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Own and drive retail store growth by ensuring every sale transaction is optimal for both the customer and their retail business
Buildsuperior customer sales experiences by welcoming and engaging customers
Be a strong brand ambassador through knowledge and understanding of our business, to be considered a subject-matter-expert during sales opportunities
Manage retail operationsby managing customer accounts, collection activities, and the merchandising and maintenance of the store
Deliver best in class service when supporting the delivery of our products to customers homes
Manage accounts receivables by monitoring overdue accounts on a weekly basis
Ensure retail operational effectiveness by overseeing all collection items for the store and ensure all retrieved sales items are cleaned, refurbished and repaired at the retail store in a timely manner
 
Who you are as the successful candidate:

Some experience in a leadership capacity overseeing different functionalities, preferably in a sales environment
Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
Full class driver’s license with a driver’s abstract in good standing
Ability to lift 50+ pounds and move home goods
Able to pass background checks (criminal, employment, and credit)
 
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.