Make your work matter.
At goeasy we help Canadians live their lives a little easier. As an employer, goeasy is committed to providing our employees with great wages, benefits and great career opportunities. We do work that matters, let's make our work matter together.

- Public Postings
- Internal Only Postings
Business Unit
easyfinancial - Division 5
Location
Mississauga
Title: (DVP) Divisional Vice President Reports to: SVP, EFS (Andrew Plaunt)
Duration: 12-month maternity backfill for (Madalyn Ethridge)
Location(s): Division 5 Ottawa- Eastern Canada
Open to: Internal employees only with written recommendation from direct leader
Targeted Start Date: March 2023
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s, North America’s Most Engaged Workplaces, and placed on the 2022 Report on Business Women Lead Here list, we want the best and brightest to join our team.
We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare.
Reporting to the Senior Vice-President, EFS, the Divisional Vice President (DVP) will be responsible for the profitable growth of Division 5 (Ottawa – Atlantic Canada) retail financial services portfolio for a backfill period of twelve (12) months. This individual will provide strategic leadership and coaching to a team of 7 Regional Managers and approximately 63 branch locations from Ottawa – Atlantic Canada. The Interim DVP will create and maintain an environment of peak performance, excellent sales and customer service, strong collections execution; and be accountable for the P&L of their respective Division including all revenue and costs, and for achieving financial goals and targets. They will be tasked to ensure consistent process execution across all retail locations, and for coaching, training, and mentoring within the Division – and to bring best practices back to leadership centrally. We are seeking someone who can hire, train, coach and empower successful performers who in turn do the same in leading the front-line team. This individual will have an exceptional grasp of the retail landscape in Canada including environmental/geographic drivers and will possess a good understanding of domestic and global retail trends.
Keys Accountabilities Include (but are not limited to):
Managing and directing regional and branch functions to achieve company financial goals, including sales, collections, and general expense control
Drive sales and profitability while setting and ensuring compliance of store financial plans and sales budgets
Develop and maintain strategic store operations, procedures and policies
Liaise with Regional Managers in the business to ensure operational excellence
Maintain and monitor sales and profitability metrics for each region
Establish and implement high levels of customer service standards
Periodically conduct retail audits to monitor regional performance
Manage performance and development plans for Branch Management and Regional Retail Managers
Ensure consistency in standards by training and developing Regional Retail Managers on company processes, policies, procedures, marketing principles, sales strategies and people leadership
Participate in the recruitment process while maintaining talent pipelines to ensure the placement of the right people in the right branches
Manage succession plans for the retail branches
Ensure execution of Operations Standards within the Division including adherence to operating protocols, underwriting criteria, and general legal and legislative compliance
Ensure alignment to the strategic vision, development and management of the easyfinancial Division to the overall corporate vision and strategy
Maximize the usage and functionality of the planning systems by leveraging partnerships with internal resources
Utilize account management and collections strategies to prevent bad debt and maintain low delinquency
Manage employee engagement, retention, turnover, bench strength of internal talent and promote a respectful workplace where individual team members are supported to do their best work
Qualifications
A strong retail background that includes aggressive and targeted portfolio and outlet growth
A minimum of 5-10 years of proven success in a multi-location retail management role, with a strong operational and systems background – a key differentiator to early success would be someone who develops a systematic approach to review KPIs and target areas of concern within their division
Experience/depth in alternative financial services
Demonstrated strategic leadership with ability to develop comprehensive retail/financial service growth strategies
Proven ability to build, inspire, lead, motivate and sustain high performing teams
Displays effectiveness as a multi-unit operations leader by achieving through others and holding team members accountable
Self-starter with strong leadership skills and a desire to lead by example
Proven problem-solving and negotiation skills
The successful incumbent will demonstrate the goeasy Leadership Competencies:
Leadership Communication
Driving Results
Leading Change
Delegating
Decisiveness
Strategic Thinking
Creativity & Innovation
Coaching & Developing Others
Influencing & Persuasion
How to apply and what to expect:
Interested internal employees should first speak with their direct leaders and gain support from their DVP or applicable business unit head in the form of written recommendation to be supplied at time of online application
Attach an up-to-date resume and the written leadership recommendation to online application through the applicant tracking system. Deadline to submit completed applications is February 7th 2023 at midnight EST
Our interview and selection process will include both a panel interview and strategic plan presentation to a group of DVPs, HR and senior leadership over multiple rounds and may include a Caliper assessment
For additional questions regarding the process, please reach out to Deena Stevenson, Director, Talent Acquisition (dstevenson@goeasy.com) or Mark Michel, Manager of Retail Talent Acquisition (mmichel@goeasy.com)
Diversity, Inclusion, and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Duration: 12-month maternity backfill for (Madalyn Ethridge)
Location(s): Division 5 Ottawa- Eastern Canada
Open to: Internal employees only with written recommendation from direct leader
Targeted Start Date: March 2023
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s, North America’s Most Engaged Workplaces, and placed on the 2022 Report on Business Women Lead Here list, we want the best and brightest to join our team.
We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare.
Reporting to the Senior Vice-President, EFS, the Divisional Vice President (DVP) will be responsible for the profitable growth of Division 5 (Ottawa – Atlantic Canada) retail financial services portfolio for a backfill period of twelve (12) months. This individual will provide strategic leadership and coaching to a team of 7 Regional Managers and approximately 63 branch locations from Ottawa – Atlantic Canada. The Interim DVP will create and maintain an environment of peak performance, excellent sales and customer service, strong collections execution; and be accountable for the P&L of their respective Division including all revenue and costs, and for achieving financial goals and targets. They will be tasked to ensure consistent process execution across all retail locations, and for coaching, training, and mentoring within the Division – and to bring best practices back to leadership centrally. We are seeking someone who can hire, train, coach and empower successful performers who in turn do the same in leading the front-line team. This individual will have an exceptional grasp of the retail landscape in Canada including environmental/geographic drivers and will possess a good understanding of domestic and global retail trends.
Keys Accountabilities Include (but are not limited to):
Managing and directing regional and branch functions to achieve company financial goals, including sales, collections, and general expense control
Drive sales and profitability while setting and ensuring compliance of store financial plans and sales budgets
Develop and maintain strategic store operations, procedures and policies
Liaise with Regional Managers in the business to ensure operational excellence
Maintain and monitor sales and profitability metrics for each region
Establish and implement high levels of customer service standards
Periodically conduct retail audits to monitor regional performance
Manage performance and development plans for Branch Management and Regional Retail Managers
Ensure consistency in standards by training and developing Regional Retail Managers on company processes, policies, procedures, marketing principles, sales strategies and people leadership
Participate in the recruitment process while maintaining talent pipelines to ensure the placement of the right people in the right branches
Manage succession plans for the retail branches
Ensure execution of Operations Standards within the Division including adherence to operating protocols, underwriting criteria, and general legal and legislative compliance
Ensure alignment to the strategic vision, development and management of the easyfinancial Division to the overall corporate vision and strategy
Maximize the usage and functionality of the planning systems by leveraging partnerships with internal resources
Utilize account management and collections strategies to prevent bad debt and maintain low delinquency
Manage employee engagement, retention, turnover, bench strength of internal talent and promote a respectful workplace where individual team members are supported to do their best work
Qualifications
A strong retail background that includes aggressive and targeted portfolio and outlet growth
A minimum of 5-10 years of proven success in a multi-location retail management role, with a strong operational and systems background – a key differentiator to early success would be someone who develops a systematic approach to review KPIs and target areas of concern within their division
Experience/depth in alternative financial services
Demonstrated strategic leadership with ability to develop comprehensive retail/financial service growth strategies
Proven ability to build, inspire, lead, motivate and sustain high performing teams
Displays effectiveness as a multi-unit operations leader by achieving through others and holding team members accountable
Self-starter with strong leadership skills and a desire to lead by example
Proven problem-solving and negotiation skills
The successful incumbent will demonstrate the goeasy Leadership Competencies:
Leadership Communication
Driving Results
Leading Change
Delegating
Decisiveness
Strategic Thinking
Creativity & Innovation
Coaching & Developing Others
Influencing & Persuasion
How to apply and what to expect:
Interested internal employees should first speak with their direct leaders and gain support from their DVP or applicable business unit head in the form of written recommendation to be supplied at time of online application
Attach an up-to-date resume and the written leadership recommendation to online application through the applicant tracking system. Deadline to submit completed applications is February 7th 2023 at midnight EST
Our interview and selection process will include both a panel interview and strategic plan presentation to a group of DVPs, HR and senior leadership over multiple rounds and may include a Caliper assessment
For additional questions regarding the process, please reach out to Deena Stevenson, Director, Talent Acquisition (dstevenson@goeasy.com) or Mark Michel, Manager of Retail Talent Acquisition (mmichel@goeasy.com)
Diversity, Inclusion, and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Dans le présent document, le masculin est utilisé dans le seul but d’alléger le texte.
Si vous souhaitez vous joindre à l'une des entreprises connaissant la croissance la plus rapide au Canada, goeasy Ltd. est l'employeur idéal ! Reconnu comme l'un des lieux de travail les plus engagés d'Amérique du Nord, nous voulons attirer les meilleurs talents dans notre équipe.
easyfinancière est l'une des principales sociétés de prêts non préférentiels au Canada. Nous sommes fiers d'aider les Canadiens et les Canadiennes à réaliser leurs objectifs personnels et financiers grâce à des prêts garantis et non garantis allant jusqu'à 100 000 $, lorsque leur demande de crédit a été refusée partout ailleurs.
En tant que directeur de succursale, vous serez chargé de diriger votre équipe, par le biais de l'encadrement et de la formation, pour générer des ventes, gérer les comptes en souffrance et maximiser la croissance du portefeuille grâce à un dialogue direct avec les clients.
Vous n'avez pas d'expérience, mais vous cherchez une possibilité de carrière ? Nous proposons des programmes de formation complets afin de vous doter des outils nécessaires à votre réussite.
Cet emploi nécessite d'être bilingue (français/anglais) selon le besoin de la succursale
Qu'est-ce que vous y gagnez ?
Un ensemble d'avantages et de privilèges qui vont au-delà de votre salaire de base :
Financier
Plan incitatif comprenant des primes mensuelles, trimestrielles et semestrielles
Cotisations égales au REER et au régime d'achat d'actions des employés
Santé et mode de vie
Couverture étendue des soins de santé, y compris la santé mentale et les soins de santé virtuels sur demande
5 jours de congé personnel, jours de bénévolat payés par l'entreprise, dimanches de congé et un congé d'anniversaire payé, en plus des jours de vacances payés
Avantages
Programme d’offres pour les employés Perkopolis
L'obtention de permis REMIC est disponible
Offres pour les employés sur le mobilier, l'électronique et les appareils ménagers
easyloans – les employés ont accès à des prêts à des taux d'intérêt réduits
Programme d'aide financière aux études
Reconnaissance
Possibilité de recevoir des récompenses mensuelles, trimestrielles et semestrielles
Voyage du président – vacances de rêve d'une semaine pour les employés les plus performants
Programmes de développement du leadership – taux de promotion interne supérieur à 70 % !
Vos responsabilités :
Bâtir des expériences de vente de qualité supérieure en accueillant les clients et en dialoguant avec eux en personne, au téléphone et par courriel
Faire preuve de compassion et d'empathie pour nos clients en comprenant leur situation et leurs besoins et en trouvant un produit financier qui leur convient
Éduquer les clients et leur fournir les moyens d'atteindre leurs objectifs financiers en bâtissant un dossier de crédit
Tirer profit des ventes croisées de solutions financières et de produits complémentaires
Communiquer les conditions générales de nos produits financiers
Examiner et évaluer les prêts potentiels par le biais d'analyses financières et d'autres évaluations des risques
Gérer les activités de recouvrement pour tous les comptes financiers en souffrance
Obtenir tous les renseignements nécessaires pour répondre aux demandes de produits et de services des clients en portant une attention particulière aux détails
Votre profil en tant que candidat retenu :
Une certaine expérience à un poste de direction supervisant différentes fonctionnalités, de préférence dans un environnement commercial
Excellent communicateur, axé sur les gens et les résultats, cherchant à stimuler les ventes et à accroître la satisfaction des clients
Vous faites preuve de compassion et d'intégrité dans chaque vente – vous vous préoccupez profondément de nos clients !
Capacité à se soumettre à des vérifications des antécédents (casier judiciaire, emploi et crédit)
Chez goeasy, nous pensons que nous ne pouvons être les meilleurs que lorsque les gens peuvent donner le meilleur d'eux-mêmes au travail, chaque jour. Nous nous sommes engagés à cultiver et à préserver une culture de travail où nous célébrons l'inclusion et où chaque employé se sent vu et entendu, pour pouvoir réaliser son plein potentiel. En tant qu'employeur souscrivant au principe de l'égalité d'accès à l'emploi, nous nous engageons à fournir des mesures d'adaptation aux candidats qui en font la demande, à n'importe quelle étape du processus de recrutement, conformément à toutes les exigences législatives en vigueur au Canada. Veuillez nous faire savoir si vous avez besoin d'une mesure d'adaptation pendant tout aspect du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.
Si vous souhaitez vous joindre à l'une des entreprises connaissant la croissance la plus rapide au Canada, goeasy Ltd. est l'employeur idéal ! Reconnu comme l'un des lieux de travail les plus engagés d'Amérique du Nord, nous voulons attirer les meilleurs talents dans notre équipe.
easyfinancière est l'une des principales sociétés de prêts non préférentiels au Canada. Nous sommes fiers d'aider les Canadiens et les Canadiennes à réaliser leurs objectifs personnels et financiers grâce à des prêts garantis et non garantis allant jusqu'à 100 000 $, lorsque leur demande de crédit a été refusée partout ailleurs.
En tant que directeur de succursale, vous serez chargé de diriger votre équipe, par le biais de l'encadrement et de la formation, pour générer des ventes, gérer les comptes en souffrance et maximiser la croissance du portefeuille grâce à un dialogue direct avec les clients.
Vous n'avez pas d'expérience, mais vous cherchez une possibilité de carrière ? Nous proposons des programmes de formation complets afin de vous doter des outils nécessaires à votre réussite.
Cet emploi nécessite d'être bilingue (français/anglais) selon le besoin de la succursale
Qu'est-ce que vous y gagnez ?
Un ensemble d'avantages et de privilèges qui vont au-delà de votre salaire de base :
Financier
Plan incitatif comprenant des primes mensuelles, trimestrielles et semestrielles
Cotisations égales au REER et au régime d'achat d'actions des employés
Santé et mode de vie
Couverture étendue des soins de santé, y compris la santé mentale et les soins de santé virtuels sur demande
5 jours de congé personnel, jours de bénévolat payés par l'entreprise, dimanches de congé et un congé d'anniversaire payé, en plus des jours de vacances payés
Avantages
Programme d’offres pour les employés Perkopolis
L'obtention de permis REMIC est disponible
Offres pour les employés sur le mobilier, l'électronique et les appareils ménagers
easyloans – les employés ont accès à des prêts à des taux d'intérêt réduits
Programme d'aide financière aux études
Reconnaissance
Possibilité de recevoir des récompenses mensuelles, trimestrielles et semestrielles
Voyage du président – vacances de rêve d'une semaine pour les employés les plus performants
Programmes de développement du leadership – taux de promotion interne supérieur à 70 % !
Vos responsabilités :
Bâtir des expériences de vente de qualité supérieure en accueillant les clients et en dialoguant avec eux en personne, au téléphone et par courriel
Faire preuve de compassion et d'empathie pour nos clients en comprenant leur situation et leurs besoins et en trouvant un produit financier qui leur convient
Éduquer les clients et leur fournir les moyens d'atteindre leurs objectifs financiers en bâtissant un dossier de crédit
Tirer profit des ventes croisées de solutions financières et de produits complémentaires
Communiquer les conditions générales de nos produits financiers
Examiner et évaluer les prêts potentiels par le biais d'analyses financières et d'autres évaluations des risques
Gérer les activités de recouvrement pour tous les comptes financiers en souffrance
Obtenir tous les renseignements nécessaires pour répondre aux demandes de produits et de services des clients en portant une attention particulière aux détails
Votre profil en tant que candidat retenu :
Une certaine expérience à un poste de direction supervisant différentes fonctionnalités, de préférence dans un environnement commercial
Excellent communicateur, axé sur les gens et les résultats, cherchant à stimuler les ventes et à accroître la satisfaction des clients
Vous faites preuve de compassion et d'intégrité dans chaque vente – vous vous préoccupez profondément de nos clients !
Capacité à se soumettre à des vérifications des antécédents (casier judiciaire, emploi et crédit)
Chez goeasy, nous pensons que nous ne pouvons être les meilleurs que lorsque les gens peuvent donner le meilleur d'eux-mêmes au travail, chaque jour. Nous nous sommes engagés à cultiver et à préserver une culture de travail où nous célébrons l'inclusion et où chaque employé se sent vu et entendu, pour pouvoir réaliser son plein potentiel. En tant qu'employeur souscrivant au principe de l'égalité d'accès à l'emploi, nous nous engageons à fournir des mesures d'adaptation aux candidats qui en font la demande, à n'importe quelle étape du processus de recrutement, conformément à toutes les exigences législatives en vigueur au Canada. Veuillez nous faire savoir si vous avez besoin d'une mesure d'adaptation pendant tout aspect du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.
Dans le présent document, le masculin est utilisé dans le seul but d’alléger le texte.
Si vous souhaitez vous joindre à l'une des entreprises connaissant la croissance la plus rapide au Canada, goeasy Ltd. est l'employeur idéal ! Reconnu comme l'un des lieux de travail les plus engagés d'Amérique du Nord, nous voulons attirer les meilleurs talents dans notre équipe.
easyfinancière est l'une des principales sociétés de prêts non préférentiels au Canada. Nous sommes fiers d'aider les Canadiens et les Canadiennes à réaliser leurs objectifs personnels et financiers grâce à des prêts garantis et non garantis allant jusqu'à 100 000 $, lorsque leur demande de crédit a été refusée partout ailleurs.
En tant que directeur de succursale, vous serez chargé de diriger votre équipe, par le biais de l'encadrement et de la formation, pour générer des ventes, gérer les comptes en souffrance et maximiser la croissance du portefeuille grâce à un dialogue direct avec les clients.
Vous n'avez pas d'expérience, mais vous cherchez une possibilité de carrière ? Nous proposons des programmes de formation complets afin de vous doter des outils nécessaires à votre réussite.
Qu'est-ce que vous y gagnez ?
Un ensemble d'avantages et de privilèges qui vont au-delà de votre salaire de base :
Financier
Plan incitatif comprenant des primes mensuelles, trimestrielles et semestrielles
Cotisations égales au REER et au régime d'achat d'actions des employés
Santé et mode de vie
Couverture étendue des soins de santé, y compris la santé mentale et les soins de santé virtuels sur demande
5 jours de congé personnel, jours de bénévolat payés par l'entreprise, dimanches de congé et un congé d'anniversaire payé, en plus des jours de vacances payés
Avantages
Programme d’offres pour les employés Perkopolis
L'obtention de permis REMIC est disponible
Offres pour les employés sur le mobilier, l'électronique et les appareils ménagers
easyloans – les employés ont accès à des prêts à des taux d'intérêt réduits
Programme d'aide financière aux études
Reconnaissance
Possibilité de recevoir des récompenses mensuelles, trimestrielles et semestrielles
Voyage du président – vacances de rêve d'une semaine pour les employés les plus performants
Programmes de développement du leadership – taux de promotion interne supérieur à 70 % !
Vos responsabilités :
Bâtir des expériences de vente de qualité supérieure en accueillant les clients et en dialoguant avec eux en personne, au téléphone et par courriel
Faire preuve de compassion et d'empathie pour nos clients en comprenant leur situation et leurs besoins et en trouvant un produit financier qui leur convient
Éduquer les clients et leur fournir les moyens d'atteindre leurs objectifs financiers en bâtissant un dossier de crédit
Tirer profit des ventes croisées de solutions financières et de produits complémentaires
Communiquer les conditions générales de nos produits financiers
Examiner et évaluer les prêts potentiels par le biais d'analyses financières et d'autres évaluations des risques
Gérer les activités de recouvrement pour tous les comptes financiers en souffrance
Obtenir tous les renseignements nécessaires pour répondre aux demandes de produits et de services des clients en portant une attention particulière aux détails
Votre profil en tant que candidat retenu :
Une certaine expérience à un poste de direction supervisant différentes fonctionnalités, de préférence dans un environnement commercial
Excellent communicateur, axé sur les gens et les résultats, cherchant à stimuler les ventes et à accroître la satisfaction des clients
Vous faites preuve de compassion et d'intégrité dans chaque vente – vous vous préoccupez profondément de nos clients !
Capacité à se soumettre à des vérifications des antécédents (casier judiciaire, emploi et crédit)
Chez goeasy, nous pensons que nous ne pouvons être les meilleurs que lorsque les gens peuvent donner le meilleur d'eux-mêmes au travail, chaque jour. Nous nous sommes engagés à cultiver et à préserver une culture de travail où nous célébrons l'inclusion et où chaque employé se sent vu et entendu, pour pouvoir réaliser son plein potentiel. En tant qu'employeur souscrivant au principe de l'égalité d'accès à l'emploi, nous nous engageons à fournir des mesures d'adaptation aux candidats qui en font la demande, à n'importe quelle étape du processus de recrutement, conformément à toutes les exigences législatives en vigueur au Canada. Veuillez nous faire savoir si vous avez besoin d'une mesure d'adaptation pendant tout aspect du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.
Si vous souhaitez vous joindre à l'une des entreprises connaissant la croissance la plus rapide au Canada, goeasy Ltd. est l'employeur idéal ! Reconnu comme l'un des lieux de travail les plus engagés d'Amérique du Nord, nous voulons attirer les meilleurs talents dans notre équipe.
easyfinancière est l'une des principales sociétés de prêts non préférentiels au Canada. Nous sommes fiers d'aider les Canadiens et les Canadiennes à réaliser leurs objectifs personnels et financiers grâce à des prêts garantis et non garantis allant jusqu'à 100 000 $, lorsque leur demande de crédit a été refusée partout ailleurs.
En tant que directeur de succursale, vous serez chargé de diriger votre équipe, par le biais de l'encadrement et de la formation, pour générer des ventes, gérer les comptes en souffrance et maximiser la croissance du portefeuille grâce à un dialogue direct avec les clients.
Vous n'avez pas d'expérience, mais vous cherchez une possibilité de carrière ? Nous proposons des programmes de formation complets afin de vous doter des outils nécessaires à votre réussite.
Qu'est-ce que vous y gagnez ?
Un ensemble d'avantages et de privilèges qui vont au-delà de votre salaire de base :
Financier
Plan incitatif comprenant des primes mensuelles, trimestrielles et semestrielles
Cotisations égales au REER et au régime d'achat d'actions des employés
Santé et mode de vie
Couverture étendue des soins de santé, y compris la santé mentale et les soins de santé virtuels sur demande
5 jours de congé personnel, jours de bénévolat payés par l'entreprise, dimanches de congé et un congé d'anniversaire payé, en plus des jours de vacances payés
Avantages
Programme d’offres pour les employés Perkopolis
L'obtention de permis REMIC est disponible
Offres pour les employés sur le mobilier, l'électronique et les appareils ménagers
easyloans – les employés ont accès à des prêts à des taux d'intérêt réduits
Programme d'aide financière aux études
Reconnaissance
Possibilité de recevoir des récompenses mensuelles, trimestrielles et semestrielles
Voyage du président – vacances de rêve d'une semaine pour les employés les plus performants
Programmes de développement du leadership – taux de promotion interne supérieur à 70 % !
Vos responsabilités :
Bâtir des expériences de vente de qualité supérieure en accueillant les clients et en dialoguant avec eux en personne, au téléphone et par courriel
Faire preuve de compassion et d'empathie pour nos clients en comprenant leur situation et leurs besoins et en trouvant un produit financier qui leur convient
Éduquer les clients et leur fournir les moyens d'atteindre leurs objectifs financiers en bâtissant un dossier de crédit
Tirer profit des ventes croisées de solutions financières et de produits complémentaires
Communiquer les conditions générales de nos produits financiers
Examiner et évaluer les prêts potentiels par le biais d'analyses financières et d'autres évaluations des risques
Gérer les activités de recouvrement pour tous les comptes financiers en souffrance
Obtenir tous les renseignements nécessaires pour répondre aux demandes de produits et de services des clients en portant une attention particulière aux détails
Votre profil en tant que candidat retenu :
Une certaine expérience à un poste de direction supervisant différentes fonctionnalités, de préférence dans un environnement commercial
Excellent communicateur, axé sur les gens et les résultats, cherchant à stimuler les ventes et à accroître la satisfaction des clients
Vous faites preuve de compassion et d'intégrité dans chaque vente – vous vous préoccupez profondément de nos clients !
Capacité à se soumettre à des vérifications des antécédents (casier judiciaire, emploi et crédit)
Chez goeasy, nous pensons que nous ne pouvons être les meilleurs que lorsque les gens peuvent donner le meilleur d'eux-mêmes au travail, chaque jour. Nous nous sommes engagés à cultiver et à préserver une culture de travail où nous célébrons l'inclusion et où chaque employé se sent vu et entendu, pour pouvoir réaliser son plein potentiel. En tant qu'employeur souscrivant au principe de l'égalité d'accès à l'emploi, nous nous engageons à fournir des mesures d'adaptation aux candidats qui en font la demande, à n'importe quelle étape du processus de recrutement, conformément à toutes les exigences législatives en vigueur au Canada. Veuillez nous faire savoir si vous avez besoin d'une mesure d'adaptation pendant tout aspect du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.
Business Unit
National Contact Centre
Location
Mississauga, Ontario
The Senior Financial Services Representative (SFSR), similar to the Financial Services Representative, is responsible for managing inbound and outbound calls from new and existing customers, accurately assessing the needs of customers and completing, analyzing and submitting loan application using the loan application management system. Additionally, the Senior Financial Services Representative will take on additional responsibilities including, but not limited to, assisting the Team Managers by handling customer escalations, providing support to the FSR team by answering questions related to customer inquires, policies and procedures, and assist in the coaching of FSR’s. Leading by example, the SFSR is responsible for providing updates, reporting and queue management in the absence of the Team Managers along with maintaining an elevated SPL target each month.
So, what will you do as Senior Financial Sales Representative?
Manage outbound contacts to new and existing applicants via telephone, email and text message to achieve individual sales targets.
Accurately submit & process loan applications into underwriting system, while assisting junior members of the team to do the same.
Implement adaptive selling techniques by adjusting your sales approach based on the communication style and needs of the customer, while providing coaching to the junior members of the team to do the same.
Demonstrate empathy by understanding the perspective of the customer and have empathetic concern for their situation, while overcoming their objections
Assist junior members of the sales team to overcome objections.
Demonstrate and communicate to the junior team members a sense of urgency when it comes to helping our new and existing customers when there are time sensitive requests.
Ensure optimum servicing to our existing applicant base by promptly and accurately responding to customer inquiries on complex, multiple inquiries and overseeing the junior team members to ensure they are doing the same.
Comply with outlined policies and procedures (i.e., privacy protection, AML) when servicing clients and performing account maintenance.
Collaborate with Sales leadership to develop and continuously improve the business unit.
Responsible for achieving and maintaining the outlined sales targets including achieving a minimum number of Secured Personal Loans per month
Answer questions from sales staff pertaining to loan applications, policy, procedures and assist with the handling of escalated concerns of customers.
Assist Team Managers in the day to day coaching of the sales team.
Act as a delegate in the absence of Team Managers.
What you need for the role
Minimum of 1-2 years’ experience as a Financial Services Representative with goeasy is preferred, but not required.
High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Package (Excel, Word and Outlook).
Strong communication skills (verbal and written) such that decisions and instructions/guidance can be conveyed in a clear manner.
Analytical, critical thinking and problem-solving skills.
Ability to work autonomously in a team environment.
Able to work under pressure and in a fast-paced environment.
Ability to plan, multi-task and manage time effectively.
Excellent communication, organizational and leadership skills
Possess a strong knowledge and understanding of the EFS Loan Underwriting Manual
Exude confidence and decisiveness when making decisions.
Reflect a positive and mature attitude towards teammates, peers, other employees and customers.
Ability to provide effective guidance, leadership and motivate the sales team.
Additional Information:
Candidates must be comfortable to provide schedule flexibility to ensure the needs of our Sales Team and customers are met. The Senior Financial Services Representative may be expected to take on the additional duties over and above what their current job description as outline above.
Diversity, Inclusion, and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
So, what will you do as Senior Financial Sales Representative?
Manage outbound contacts to new and existing applicants via telephone, email and text message to achieve individual sales targets.
Accurately submit & process loan applications into underwriting system, while assisting junior members of the team to do the same.
Implement adaptive selling techniques by adjusting your sales approach based on the communication style and needs of the customer, while providing coaching to the junior members of the team to do the same.
Demonstrate empathy by understanding the perspective of the customer and have empathetic concern for their situation, while overcoming their objections
Assist junior members of the sales team to overcome objections.
Demonstrate and communicate to the junior team members a sense of urgency when it comes to helping our new and existing customers when there are time sensitive requests.
Ensure optimum servicing to our existing applicant base by promptly and accurately responding to customer inquiries on complex, multiple inquiries and overseeing the junior team members to ensure they are doing the same.
Comply with outlined policies and procedures (i.e., privacy protection, AML) when servicing clients and performing account maintenance.
Collaborate with Sales leadership to develop and continuously improve the business unit.
Responsible for achieving and maintaining the outlined sales targets including achieving a minimum number of Secured Personal Loans per month
Answer questions from sales staff pertaining to loan applications, policy, procedures and assist with the handling of escalated concerns of customers.
Assist Team Managers in the day to day coaching of the sales team.
Act as a delegate in the absence of Team Managers.
What you need for the role
Minimum of 1-2 years’ experience as a Financial Services Representative with goeasy is preferred, but not required.
High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Package (Excel, Word and Outlook).
Strong communication skills (verbal and written) such that decisions and instructions/guidance can be conveyed in a clear manner.
Analytical, critical thinking and problem-solving skills.
Ability to work autonomously in a team environment.
Able to work under pressure and in a fast-paced environment.
Ability to plan, multi-task and manage time effectively.
Excellent communication, organizational and leadership skills
Possess a strong knowledge and understanding of the EFS Loan Underwriting Manual
Exude confidence and decisiveness when making decisions.
Reflect a positive and mature attitude towards teammates, peers, other employees and customers.
Ability to provide effective guidance, leadership and motivate the sales team.
Additional Information:
Candidates must be comfortable to provide schedule flexibility to ensure the needs of our Sales Team and customers are met. The Senior Financial Services Representative may be expected to take on the additional duties over and above what their current job description as outline above.
Diversity, Inclusion, and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada’s Most Admired Corporate Cultures in 2018, one of Canada’s Top 50 Fintech’s and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $75,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
Goeasy is seeking a highly motivated Skip Tracing Agent!
Your responsibilities include (but are not limited to):
Perform collection skip-tracing activities to locate customer data.
Utilize company provided internal and external skip tools and the phone to locate customers and recover accounts.
Comply with all federal and province regulations
Comply with all office policies and procedures
Communicate with third parties for the purpose of obtaining customers’ location information.
Review and analyze credit applications and reports.
Proper handling of inbound/out bound skip calls and utilizing multiple internet avenues to locate consumers while meeting production goals established by management.
Provide frequent updates back to management summarizing progress being made.
Maintain account history and update account documentation and coding on skip-tracing location process.
Regularly communicate and provide collections team with updates regarding account status and service levels; recommend changes if needed.
Attempt verbal contact with our customer, references, relatives and associates via phone, email and SMS.
What we are looking for:
Minimum 1-year Skip Tracing experience or relative combination of education and industry experience
Subprime experience is preferred.
Skip tracing experience and ability to handle large inventories of accounts.
Previous experience working in a call center.
Strong negotiation and skip tracing skill.
Strong computer skills
The ability to multitask and handle working under a fast-paced environment.
Ability to type a minimum of 30-40 wpm.
Highly analytical with a creative mind set to think outside-the-box to find the best way to track delinquent accounts.
Strong customer service, written and verbal communication skills.
What is in it for you?
Flexible Full Time Working Hours.
Medical, Dental, Vision benefits.
Monthly Bonus Incentive for skip tracing results.
Opportunity for quick advancement within the organization.
Diversity, Inclusion, and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $75,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
Goeasy is seeking a highly motivated Skip Tracing Agent!
Your responsibilities include (but are not limited to):
Perform collection skip-tracing activities to locate customer data.
Utilize company provided internal and external skip tools and the phone to locate customers and recover accounts.
Comply with all federal and province regulations
Comply with all office policies and procedures
Communicate with third parties for the purpose of obtaining customers’ location information.
Review and analyze credit applications and reports.
Proper handling of inbound/out bound skip calls and utilizing multiple internet avenues to locate consumers while meeting production goals established by management.
Provide frequent updates back to management summarizing progress being made.
Maintain account history and update account documentation and coding on skip-tracing location process.
Regularly communicate and provide collections team with updates regarding account status and service levels; recommend changes if needed.
Attempt verbal contact with our customer, references, relatives and associates via phone, email and SMS.
What we are looking for:
Minimum 1-year Skip Tracing experience or relative combination of education and industry experience
Subprime experience is preferred.
Skip tracing experience and ability to handle large inventories of accounts.
Previous experience working in a call center.
Strong negotiation and skip tracing skill.
Strong computer skills
The ability to multitask and handle working under a fast-paced environment.
Ability to type a minimum of 30-40 wpm.
Highly analytical with a creative mind set to think outside-the-box to find the best way to track delinquent accounts.
Strong customer service, written and verbal communication skills.
What is in it for you?
Flexible Full Time Working Hours.
Medical, Dental, Vision benefits.
Monthly Bonus Incentive for skip tracing results.
Opportunity for quick advancement within the organization.
Diversity, Inclusion, and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada’s Most Admired Corporate Cultures, one of Canada’s Top 50 Fintech’s and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
This is a challenging role that requires accuracy while maintaining SLA targets in a fast-paced environment. Rotational support is required as we cover all hours across Canada.
*Note: This role is internally referred to as Loan Servicing Specialist
What's in it for you as a Loan Servicing Specialist?
Base Pay: 18.25/hr + yearly bonus
Permanent Full Time
Full Health Benefits
Competitive Paid Vacation days
Birthday off paid
Volunteer Days
Employee Purchase Program to buy products
RRSP 4% Company Match
Free Parking Onsite!
State of the art office, with free Company Gym, Games Room
What will you do as Loan Servicing Specialist?
Manage tickets through our company portal
Handle ticket escalations during operating hours (weekdays and weekends)
Liaise with the Retail Network to identify potential opportunities for training and process improvement
Providing customer service, coaching and support to the retail network
Processing adjustments to customer’s loan accounts as required – frequency changes, due date changes, interest waives, NSF fee waivers, loan voids, etc. within established SLA’s
Providing back up coverage to other peers within the Central Administration Team
Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization
Ensuring all processes/and or tasks are fully documented and/or maintained. Meet and or exceed SLA's as defined
Any administrative and customer service support as required for the Indirect Channel
What you need to work with us:
1 - 3 years’ experience within the Financial Services Industry in a related role
Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook, Basic Accounting knowledge (asset not mandatory)
Analytical and problem-solving skills
Ability to think outside the box
Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
Experience working in a fast-paced environment Able to work as part of a team and independently with minimum supervision
Ability to multitask Adapts well to change Exceptional communication skills (both written and verbal English)
Able to work under pressure and meet tight deadlines
Ability to make decisions independently
Capable of managing multiple tasks at once and prioritizing work
Ability to create a sense of urgency in work and react quickly and appropriately to problems at the store level
Working conditions:
Operating hours are Monday to Friday from 8:00 am to 8:30 pm, Saturdays and Sundays 12:00 pm to 8:30 pm. These hours are subject to change based on our business requirements
Fast-paced, multiple priority environment
Considerable computer usage
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
This is a challenging role that requires accuracy while maintaining SLA targets in a fast-paced environment. Rotational support is required as we cover all hours across Canada.
*Note: This role is internally referred to as Loan Servicing Specialist
What's in it for you as a Loan Servicing Specialist?
Base Pay: 18.25/hr + yearly bonus
Permanent Full Time
Full Health Benefits
Competitive Paid Vacation days
Birthday off paid
Volunteer Days
Employee Purchase Program to buy products
RRSP 4% Company Match
Free Parking Onsite!
State of the art office, with free Company Gym, Games Room
What will you do as Loan Servicing Specialist?
Manage tickets through our company portal
Handle ticket escalations during operating hours (weekdays and weekends)
Liaise with the Retail Network to identify potential opportunities for training and process improvement
Providing customer service, coaching and support to the retail network
Processing adjustments to customer’s loan accounts as required – frequency changes, due date changes, interest waives, NSF fee waivers, loan voids, etc. within established SLA’s
Providing back up coverage to other peers within the Central Administration Team
Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization
Ensuring all processes/and or tasks are fully documented and/or maintained. Meet and or exceed SLA's as defined
Any administrative and customer service support as required for the Indirect Channel
What you need to work with us:
1 - 3 years’ experience within the Financial Services Industry in a related role
Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook, Basic Accounting knowledge (asset not mandatory)
Analytical and problem-solving skills
Ability to think outside the box
Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
Experience working in a fast-paced environment Able to work as part of a team and independently with minimum supervision
Ability to multitask Adapts well to change Exceptional communication skills (both written and verbal English)
Able to work under pressure and meet tight deadlines
Ability to make decisions independently
Capable of managing multiple tasks at once and prioritizing work
Ability to create a sense of urgency in work and react quickly and appropriately to problems at the store level
Working conditions:
Operating hours are Monday to Friday from 8:00 am to 8:30 pm, Saturdays and Sundays 12:00 pm to 8:30 pm. These hours are subject to change based on our business requirements
Fast-paced, multiple priority environment
Considerable computer usage
Business Unit
Charlottetown (efs 2910)
Location
Charlottetown, Prince Edward Island
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team.
easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $75,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
What will you do as a Branch Manager?
Provide superior customer sales experiences by quickly and professionally handling customer inquiries while promoting and selling financial services
Maximize sales revenues by administrating customer accounts, providing input to every sale and managing collection activities to increase financial and managerial effectiveness
Manage collections by ensuring that collection calls are made and over-due financial accounts meet company operations standards
Manage staff and daily operations including the implementation of new corporate strategies and operational processes
Continuous growth of employees by coaching / training new and existing financial sales employees while ensuring they have your managerial support for their career endeavors
Growing the loan book as the Branch Manager by performing activities such as: actively sourcing new clients through marketing, cold sales calls, and building relationships to plant seeds and promote future sales of financial products
Secure all required information to fulfill customer applications for financial sales products, accurately maintaining information and records in all required systems to limit errors
Assist customers with the completion of credit applications and promote the sale of our prepaid credit cards
Capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities
See the financial loan process to completion, communicating agreements and terms and conditions to customers to follow best in class sales practices and to suppress collection rates
What we are looking for:
Commitment to excellence in customer service and delivering great financial sales experiences
Driven and motivated by sales leadership and growth opportunities
Must have hands-on experience as a manager or in a team lead capacity
Experience in the consumer loan/personal finance or as a Sales Manager is preferred
Understanding and experience within financials, credit, collections and/or lending
Using managerial skills to promote leadership, ensure operational management, coaching, and effective recruitment/selection of potential top performers
Ability to structure, organize and run a successful branch operationally, as well as secure collections and drive financial sales
Professional and engaging disposition to engage internal staff and customers
Outstanding operational time management, problem solving and negotiation skills, and the ability to work well in fast-paced and demanding situations
Strong computer skills, with working knowledge of Microsoft Office (Word, Excel, Outlook)
Valid provincial driver’s license is required and access to a vehicle
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
Diversity, Inclusion, and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
To be considered for hire, you will be need to successfully pass a criminal background check, credit check, and validation of your work experience. You will be able to provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $75,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
What will you do as a Branch Manager?
Provide superior customer sales experiences by quickly and professionally handling customer inquiries while promoting and selling financial services
Maximize sales revenues by administrating customer accounts, providing input to every sale and managing collection activities to increase financial and managerial effectiveness
Manage collections by ensuring that collection calls are made and over-due financial accounts meet company operations standards
Manage staff and daily operations including the implementation of new corporate strategies and operational processes
Continuous growth of employees by coaching / training new and existing financial sales employees while ensuring they have your managerial support for their career endeavors
Growing the loan book as the Branch Manager by performing activities such as: actively sourcing new clients through marketing, cold sales calls, and building relationships to plant seeds and promote future sales of financial products
Secure all required information to fulfill customer applications for financial sales products, accurately maintaining information and records in all required systems to limit errors
Assist customers with the completion of credit applications and promote the sale of our prepaid credit cards
Capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities
See the financial loan process to completion, communicating agreements and terms and conditions to customers to follow best in class sales practices and to suppress collection rates
What we are looking for:
Commitment to excellence in customer service and delivering great financial sales experiences
Driven and motivated by sales leadership and growth opportunities
Must have hands-on experience as a manager or in a team lead capacity
Experience in the consumer loan/personal finance or as a Sales Manager is preferred
Understanding and experience within financials, credit, collections and/or lending
Using managerial skills to promote leadership, ensure operational management, coaching, and effective recruitment/selection of potential top performers
Ability to structure, organize and run a successful branch operationally, as well as secure collections and drive financial sales
Professional and engaging disposition to engage internal staff and customers
Outstanding operational time management, problem solving and negotiation skills, and the ability to work well in fast-paced and demanding situations
Strong computer skills, with working knowledge of Microsoft Office (Word, Excel, Outlook)
Valid provincial driver’s license is required and access to a vehicle
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/
Diversity, Inclusion, and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
To be considered for hire, you will be need to successfully pass a criminal background check, credit check, and validation of your work experience. You will be able to provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Business Unit
National Contact Centre> Central Loan Approval Office
Location
Mississauga, Ontario
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $100,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
goeasy is seeking a highly motivated and analytical Secured Loan Underwriter to join our team. You will be responsible to work with internal and external customers to satisfy all outstanding requirements and conditions for Mortgage originations. Successful candidates will act as liaison between the easyfinancial Branch Network, outside vendors that provide 3rd party services related to Mortgage transactions, and our Central Loan Approval Office.
What will you do as a Bilingual Secured Loan Underwriter?
Provide administrative support to easyfinancial branch network by administering a 3rd party service program for Mortgage originations
Provide subject matter expertise in all aspects of the Mortgage life cycle
Administrate centralized back office functions for Mortgages post origination
Special projects where Mortgage expertise or inputs are required
Represent the department and company at insider tradeshows as necessary
Develop and provide reporting on key metrics as required
Meet and maintain service levels as defined internally and work with vendors to ensure outsourced service levels are maintained or exceeded
Process development and reengineering as necessary to meet the ongoing needs of the business
Assist the retail sales network in identifying training or process opportunities
Gather critical customer feedback to help transform and streamline processes
What you need to work with us:
Exceptional oral and written communication skills, as candidates will be dealing with the retail network
Intermediate level MS Office, with emphasis on Excel and PowerPoint
Mortgage agent licensed in Ontario (Asset not mandatory)
A fundamental understanding of the Mortgage origination process from application to close
Experience in the interpretation of property related data, i.e. title, appraisals, mortgage disclosure documents, etc. (Asset not mandatory)
Past or current experience with the following platforms would be beneficial: Salesforce, Filogix, Custom Vendor Portals
Excellent problem-solving and multi-tasking skills
Bilingual (French/English) candidates preferred
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $100,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
goeasy is seeking a highly motivated and analytical Secured Loan Underwriter to join our team. You will be responsible to work with internal and external customers to satisfy all outstanding requirements and conditions for Mortgage originations. Successful candidates will act as liaison between the easyfinancial Branch Network, outside vendors that provide 3rd party services related to Mortgage transactions, and our Central Loan Approval Office.
What will you do as a Bilingual Secured Loan Underwriter?
Provide administrative support to easyfinancial branch network by administering a 3rd party service program for Mortgage originations
Provide subject matter expertise in all aspects of the Mortgage life cycle
Administrate centralized back office functions for Mortgages post origination
Special projects where Mortgage expertise or inputs are required
Represent the department and company at insider tradeshows as necessary
Develop and provide reporting on key metrics as required
Meet and maintain service levels as defined internally and work with vendors to ensure outsourced service levels are maintained or exceeded
Process development and reengineering as necessary to meet the ongoing needs of the business
Assist the retail sales network in identifying training or process opportunities
Gather critical customer feedback to help transform and streamline processes
What you need to work with us:
Exceptional oral and written communication skills, as candidates will be dealing with the retail network
Intermediate level MS Office, with emphasis on Excel and PowerPoint
Mortgage agent licensed in Ontario (Asset not mandatory)
A fundamental understanding of the Mortgage origination process from application to close
Experience in the interpretation of property related data, i.e. title, appraisals, mortgage disclosure documents, etc. (Asset not mandatory)
Past or current experience with the following platforms would be beneficial: Salesforce, Filogix, Custom Vendor Portals
Excellent problem-solving and multi-tasking skills
Bilingual (French/English) candidates preferred
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/
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