Join easyfinancial, the consumer lending driver behind goeasy’s rapid growth. Welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Canada’s Top Growing Companies. We’re also thrilled to be certified as a Great Place to Work® and Best Places to Work with Most Trusted Executive Teams. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward.   
As one of Canada’s leading alternative consumer lenders, at easyfinancial we believe everyone deserves fair access to credit, and since our inception we have worked with customers like you to make that a reality. We provide financial relief and a second chance when banks aren’t an option. Our vision is to provide a path to a better tomorrow, today.   
 
Why work with us? 

Leverage our RRSP match and Employee Share Purchase Plan programs.  

Employee discounts on furniture, electronics, and appliances.  

Access 24/7 healthcare with Virtual Doctor Appointments.  

Personalize your benefits with a customizable package including options for 100% coverage.  

Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  

Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   

For complete picture of total rewards please click here   
 
A day in the life of a Branch Manager:  

Create a vision and objective, leading your team to hit your branch, portfolio goals and capitalize on financial cross-sales and add-on products. 

Plan schedules, administer timesheets, manage payroll, and other ad hoc administrative duties 

Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email 

Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product 

Manage the health of your branch’s portfolio by ensuring accounts are in good standing and preventing customers from falling into a state of delinquency 

Secure all required information to fulfill customer applications for products and services with strong attention to detail 
 
What we are looking for: 

Some experience in a leadership capacity overseeing different functionalities, preferably in a sales environment 

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction. 

Experience in training and managing a small team 

Must be computer-savvy with the ability to quickly adapt to new software applications. 

Able to pass background checks (criminal, employment, and credit) 

Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 
 
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Our state-of-the-art contact center supports our easyfinancial and easyhome brands across Canada! Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Canada’s Top Growing Companies, Waterstone Canada’s Most Admired Corporate Cultures. We’re also thrilled to be named aGreater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward. 
Our National Contact Center is the heartbeat of goeasy’s culture! We support over 400 retail locations across Canada in helping our customers achieve their personal and financial goals through our specialized functional teams. 
goeasy is seeking a highly motivated and energetic Fraud Analyst, Central Loan Approval Office (CLAO) who will supporting the company through preventing, investigating, and tracking all fraud related activity.
Your responsibilities include (but are not limited to):

Lead the review of all Fraud Investigation Tickets and all Fraud Review Tags initiated in relation to applications and/or customers
Clearing applications and customers of fraudulent behaviour before allowing the associated application(s) to proceed; or identifying fraudulent behaviour and logging their findings accordingly
Host formal and informal Fraud Training Classes internally within the company
Handle camera footage requests
Complete daily reporting to identify and review potential fraudulent activity
Complete the Monthly Fraud Report for communication to goeasy Leadership Teams
Communicate Fraud Alerts regarding ongoing fraudulent activity for other teams and departments
Communicate with third parties where required for the purpose of fraud investigations (customers, employers, police officers, etc)
Proactive identification of improved fraud related processes, policies, and technology
What we are looking for:

High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Suite (Excel, Word and Outlook)
Excellent oral and written communication skills
Analytical, critical thinking and problem-solving skills
Ability to work under pressure and in a fast-paced environment
Ability to plan, multi-task and manage time effectively
Strong attention to detail
Ability to make decisions independently
Reflect a positive and mature attitude towards teammates and peers
Diversity, Inclusion, and Equal Opportunity Employment: 
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 
 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 

Join easyfinancial, the consumer lending driver behind goeasy’s rapid growth. Welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Canada’s Top Growing Companies. We’re also thrilled to be certified as a Great Place to Work® and Best Places to Work with Most Trusted Executive Teams. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward.   
As one of Canada’s leading alternative consumer lenders, at easyfinancial we believe everyone deserves fair access to credit, and since our inception we have worked with customers like you to make that a reality. We provide financial relief and a second chance when banks aren’t an option. Our vision is to provide a path to a better tomorrow, today.   
 
Why work with us? 

Leverage our RRSP match and Employee Share Purchase Plan programs.  

Employee discounts on furniture, electronics, and appliances.  

Access 24/7 healthcare with Virtual Doctor Appointments.  

Personalize your benefits with a customizable package including options for 100% coverage.  

Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  

Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   

For complete picture of total rewards please click here   
 
A day in the life of a Branch Manager:  

Create a vision and objective, leading your team to hit your branch, portfolio goals and capitalize on financial cross-sales and add-on products. 

Plan schedules, administer timesheets, manage payroll, and other ad hoc administrative duties 

Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email 

Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product 

Manage the health of your branch’s portfolio by ensuring accounts are in good standing and preventing customers from falling into a state of delinquency 

Secure all required information to fulfill customer applications for products and services with strong attention to detail 
 
What we are looking for: 

Some experience in a leadership capacity overseeing different functionalities, preferably in a sales environment 

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction. 

Experience in training and managing a small team 

Must be computer-savvy with the ability to quickly adapt to new software applications. 

Able to pass background checks (criminal, employment, and credit) 

Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 
 
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.