If you are looking to join one of Canada’s fastest-growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $75,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
As Regional Manager, you will:

Create superior customer experiences by having team members engage, listen and understand the needs of potential customers for sales and match their needs to our financial lending solutions; demonstrating compassion and empathy toward customers to be able to hear their story and help
Ensure that the goeasy brand promise is delivered by each location by knowing and implementing your business objectives, sales strategies, and ensuring ongoing sales and collection performance
Build, manage and develop an effective and high performing talent network within your region – this is the way you grow your loan book!
Lead the interviewing, hiring, and training of sales employees and the planning, assigning, and directing of work; appraising performance
Oversee new business development and develop site by site strategies to meet sales goals and be accountable for a strong collections practice within the region
Be accountable for the day-to-day operations of multiple locations within the Region and maintaining a voice with centralized leadership in the organization
Maintain frequent visibility and provide leadership to each branch location and audit (both formally and informally) to ensure best practices are occurring for every sale
Provide strategic and operational planning input for the regional operations, and report progress and sales results
Oversee change management and implementation of new sales products, programs and operational procedures
What you need to work with us:

3+ years of experience in a leadership capacity managing a multi-site operation 
3-5 years in a customer-facing targeted sales environment is a must; experience in either the consumer loan/personal finance or the pay day loan industries is strongly preferred
Exceptional sales management acumen with the ability to achieve consistent results through others
Solid negotiation and conflict resolution skills with an innate ability to remain calm and focused in difficult situations
Demonstrated financial acumen to manage a P&L system with many levers; an ability to see business drivers and exercise sound judgment and decision-making
Be empathetic, compassionate and operate with integrity – really care for customers!
Oriented as a decisive and hands-on leader with the ability to influence at all levels in an organization
Perform well under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to process
Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated)
What’s in it for you as a Regional Manager?

Competitive base pay and bonus structure
Employee Purchase Plan for retail products
Allowance for vehicle mileage and other business resources
Culture that promotes ownership of your portfolio
Relocation Allowance (if applicable)
Additional Information:
Cities covered in this region include the Durham Region of Ontario.  We are open to a candidate based in any of the cities provided they can meet the travel requirements to achieve success.  This role involves travel from location to location (as permitted by government safety regulations) within the assigned region and on occasion to the corporate head office in Mississauga, ON and other business centers. A valid provincial driver’s license and your own vehicle is required.  All candidates considered for hire must successfully pass credit, criminal and reference background checks. Candidates must be comfortable to provide schedule flexibility to meet the demands of the business. 

Why should you work for goeasy?
To learn more about our great company please click the links below:

http://goeasy.com/careers/ 
 
Diversity, Inclusion, and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
 
Why should you work for goeasy?
To learn more about our great company please click the links below:

http://goeasy.com/careers/ 

Easyhome is looking for an interim Store Support Specialist (currently occupied by Darren Konyk) for a 6-month contract beginning January 2023! Training would be provided prior tole takeover. This is an excellent opportunity for TRAVEL LOVERS who would like to explore more of Canada!
 
The Store Support Specialist is an integral part of operations at Easyhome, supporting business functionality for all stores from Ontario to British Columbia. This is an amazing opportunity to gain exposure to many people across the business from the associate level to senior leadership and develop your skills in reporting and analysis, communication, auditing, and general business acumen.
Whether you are looking to progress in your career or just have an opportunity to try something new, or maybe be paid to travel across the country and explore places you haven’t been before, apply for this amazing opportunity today!
 
This position plays an integral role in ensuring compliance and requires:

A strong understanding of RSSS and its functionalities
Strong attention to detail and reading, analyzing various types of reports
Ability to travel for 2-3 weeks per month to complete audits
Organization and time management skills
An understanding of the different positions in EH and how they impact business
 
What this opportunity offers you:

An exciting opportunity to have a widescale impact on EH operations
An opportunity to try something new and add variety to your day-to-day
All expenses paid travel opportunities to various destinations from BC to ON
Development and exposure to help steer your career in your desired direction
 
If you are interested in trying a new type of challenge with big impact, apply today! For any questions, please email Ahmed Husnain at ahusnain@goeasy.com

Position Overview: 
This is a challenging and hands-on role responsible for monitoring staff and providing guidance, coaching and training.   In this role you will manage the Incoming and outgoing payments ensuring all financials are balanced. All SLA’s are met, as well managing the required rotational support ensuring full support coverage for all Retail Operating Hours. 
 
 
 
 
 
 
 
primary job responsibilities
 
Lead and supervise the Payment Servicing team within Centralized Administration.
Provide training and guidance daily
Plan and organize the workflow to ensure all deadlines and SLA’s are met
Maintain and monitor control procedures to ensure accuracy
Handle ticket escalations during operating hours (weekdays and weekends)
Process weekly reporting related to service levels
Reporting on financials such as payments, reversals and GL balancing
Provide backup coverage to other peers within the Central Administration team
Liaise with the Retail Network to identify potential opportunities for training and process improvement
Other tasks as assigned
 
key results areas
 
Meet and or exceed SLA's as defined
Ensuring all processes/and or tasks are fully documented and/or maintained
Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization
 
attributes & competencies
 
Individual is a true professional with excellent written and verbal communication skills
Analytical and problem-solving skills
High level of quality/accuracy in work, detail oriented and low level of supervision
Able to work under pressure and meet tight deadlines
Ability to make decisions independently
Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook, Wealth view and Salesforce
Capable of managing multiple tasks at once and prioritizing work
Ability to create a sense of urgency in work and react quickly and appropriately to problems at the store level
Ability to comfortably interact with all levels of Management
 
working conditions
 
Operating hours are:
Monday to Friday 8:30am to 5:00pm
Weekends vary depending on tasks
Hours vary on holidays
** These hours are subject to change based on our business requirements
 
Fast-paced, multiple priority environment
Considerable computer and teams’ usage

The Senior Financial Services Representative (SFSR), similar to the Financial Services Representative, is responsible for managing inbound and outbound calls from new and existing customers, accurately assessing the needs of customers and completing, analyzing and submitting loan application using the loan application management system.  Additionally, the Senior Financial Services Representative will take on additional responsibilities including, but not limited to, assisting the Team Managers by handling customer escalations, providing support to the FSR team by answering questions related to customer inquires, policies and procedures, and assist in the coaching of FSR’s. Leading by example, the SFSR is responsible for providing updates, reporting and queue management in the absence of the Team Managers along with maintaining an elevated SPL target each month.
So, what will you do as Senior Financial Services Representative? 

Manage outbound contacts to new and existing applicants via telephone, email and text message to achieve individual sales targets.
Accurately submit & process loan applications into underwriting system, while assisting junior members of the team to do the same.
Implement adaptive selling techniques by adjusting your sales approach based on the communication style and needs of the customer, while providing coaching to the junior members of the team to do the same.
Demonstrate empathy by understanding the perspective of the customer and have empathetic concern for their situation, while overcoming their objections
Assist junior members of the sales team to overcome objections.
Demonstrate and communicate to the junior team members a sense of urgency when it comes to helping our new and existing customers when there are time sensitive requests.
Ensure optimum servicing to our existing applicant base by promptly and accurately responding to customer inquiries on complex, multiple inquiries and overseeing the junior team members to ensure they are doing the same.
Comply with outlined policies and procedures (i.e., privacy protection, AML) when servicing clients and performing account maintenance.
Collaborate with Sales leadership to develop and continuously improve the business unit.
Responsible for achieving and maintaining the outlined sales targets including achieving a minimum number of Secured Personal Loans per month 
Answer questions from sales staff pertaining to loan applications, policy, procedures and assist with the handling of escalated concerns of customers.
Assist Team Managers in the day to day coaching of the sales team.
Act as a delegate in the absence of Team Managers.
 
What you need for the role

Minimum of 1-2 years’ experience as a Financial Services Representative with goeasy is preferred, but not required.
High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Package (Excel, Word and Outlook).
Strong communication skills (verbal and written) such that decisions and instructions/guidance can be conveyed in a clear manner.
Analytical, critical thinking and problem-solving skills.
Ability to work autonomously in a team environment.
Able to work under pressure and in a fast-paced environment.

Ability to plan, multi-task and manage time effectively.
Excellent communication, organizational and leadership skills
Possess a strong knowledge and understanding of the EFS Loan Underwriting Manual
Exude confidence and decisiveness when making decisions.
Reflect a positive and mature attitude towards teammates, peers, other employees and customers.
Ability to provide effective guidance, leadership and motivate the sales team.  
 
Additional Information:
Candidates must be comfortable to provide schedule flexibility to ensure the needs of our Sales Team and customers are met. The Senior Financial Services Representative may be expected to take on the additional duties over and above what their current job description as outline above.
Diversity, Inclusion, and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future. 
easyfinancial is looking for a self-motivated and charismatic Team Manager of Sales that can support an ambitious team of Financial Service Representatives at our call center in Mississauga Ontario. The Team Manager, Sales has responsibility for driving individual and team results through the delivery of training and coaching from inspired leadership while enabling engagement and inspiring knowledge and skill development. A key success factor of this role will include the enabling the team to use the available promote a highly effective sales environment. The Team Manager will ensure that call center dynamics and the organization’s values are the foundations of our business practices.
If you are a resulted-oriented leader who is invested in development of their team and interested in advancing your career, join us and make your work matter!
Working at goeasy during COVID-19:
We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:

Adoption of best practices and protocols to ensure a safe interview and onboarding experience
Continuing to serve our customers through our phone and digital channels
Mandatory social distancing in all of our locations
Rigorous hygiene practices in all branch and store locations
Free virtual healthcare access for all permanent employees
Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada
 Responsibilities:

Mentor, coach and develop team members to achieve higher levels of performance and job mastery
Enable employees to maximize sales results by focusing not only on inbound calls, but warm-outbound opportunity
Promote a sales culture where the team is equipped to capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities
Identify performance and training gaps and address them in a timely manner  
Manage the day-to-day operations of the National Shared Services Centre
Provide timely and complete resolution of escalated issues and concerns raised by team members, peers and or support person
Build and maintain close working relationships within the organization, ensuring the successful execution of company objectives
Creating scripts and training materials, ensuring representatives have accurate product information and proper sales skills
Implement and manage through change in processes and procedures
  Requirements:

3+ years experience in a people leadership role is mandatory
5+ years of experience in sales/customer service
Experience in a call center capacity is considered a strong asset
Ability to execute and deliver expected results within tight deadlines
Strong oral and written communication with an ability to deliver constructive feedback that inspires engagement and improved performance
Ability to hold your team accountable to performance targets and competences
Strong analytical skills with an ability to understand complex data and to make recommendations for process and/or staffing changes based on customer demand for greater business efficiencies and effectiveness
Must be a quick learner to understand, utilize, and setup various software programs
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process. 
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

As a Team Lead for Region 78 , you will:

Create superior customer experiences by developing and executing with the Regional Manager a strategy to deliver an exceptional customer experience .  
Ensure that the goeasy brand promise is delivered helping the Region deliver business objectives, sales strategies, and ensuring ongoing sales and collection performance
Build, manage and develop with the Regional Manager an effective and high performing talent strategy for the region.
Lead and Develop the training of sales employees alongside the Regional Manager
Oversee new business development and with the Regional Manager help execute a strong collections practice within the region
Maintain frequent visibility and provide leadership to selected branch’s
Provide strategic and operational planning input for the regional operations
Oversee change management and implementation of new sales products, programs, and operational procedures
What you need to work with us:

3+ years of experience in a leadership role
Exceptional Results as a Branch Manager with Easyfinancial, willing and able to take on additional responsibility.
Personal Development Plan
Demonstrated financial acumen to manage a P&L system with many levers.
Oriented as a decisive and hands-on leader with the ability to influence their peers.
Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated)
What’s in it for you as a Team Lead for Region 78 ?

A company laptop
Access to Regional Manager Platforms such as MicroStrategy
Developmental opportunities for future roles

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $75,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
What will you do as a Branch Manager?

Provide superior customer sales experiences by quickly and professionally handling customer inquiries while promoting and selling financial services
Maximize sales revenues by administrating customer accounts, providing input to every sale and managing collection activities to increase financial and managerial effectiveness
Manage collections by ensuring that collection calls are made and over-due financial accounts meet company operations standards
Manage staff and daily operations including the implementation of new corporate strategies and operational processes
Continuous growth of employees by coaching / training new and existing financial sales employees while ensuring they have your managerial support for their career endeavors
Growing the loan book as the Branch Manager by performing activities such as: actively sourcing new clients through marketing, cold sales calls, and building relationships to plant seeds and promote future sales of financial products
Secure all required information to fulfill customer applications for financial sales products, accurately maintaining information and records in all required systems to limit errors
Assist customers with the completion of credit applications and promote the sale of our prepaid credit cards
Capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities
See the financial loan process to completion, communicating agreements and terms and conditions to customers to follow best in class sales practices and to suppress collection rates
What we are looking for:

Commitment to excellence in customer service and delivering great financial sales experiences
Driven and motivated by sales leadership and growth opportunities
Must have hands-on experience as a manager or in a team lead capacity
Experience in the consumer loan/personal finance or as a Sales Manager is preferred
Understanding and experience within financials, credit, collections and/or lending
Using managerial skills to promote leadership, ensure operational management, coaching, and effective recruitment/selection of potential top performers
Ability to structure, organize and run a successful branch operationally, as well as secure collections and drive financial sales
Professional and engaging disposition to engage internal staff and customers
Outstanding operational time management, problem solving and negotiation skills, and the ability to work well in fast-paced and demanding situations
Strong computer skills, with working knowledge of Microsoft Office (Word, Excel, Outlook)
Valid provincial driver’s license is required and access to a vehicle
Why should you work for goeasy?
To learn more about our phenomenal culture, check out the video below or go to http://goeasy.com/careers/


Diversity, Inclusion, and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
To be considered for hire, you will be need to successfully pass a criminal background check, credit check, and validation of your work experience. You will be able to provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.