Join easyfinancial, the consumer lending driver behind goeasy’s rapid growth. Welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Canada’s Top Growing Companies. We’re also thrilled to be certified as a Great Place to Work® and Best Places to Work with Most Trusted Executive Teams. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward.   
As one of Canada’s leading alternative consumer lenders, at easyfinancial we believe everyone deserves fair access to credit, and since our inception we have worked with customers like you to make that a reality. We provide financial relief and a second chance when banks aren’t an option. Our vision is to provide a path to a better tomorrow, today.   
 
Why work with us? 

Leverage our RRSP match and Employee Share Purchase Plan programs.  

Employee discounts on furniture, electronics, and appliances.  

Access 24/7 healthcare with Virtual Doctor Appointments.  

Personalize your benefits with a customizable package including options for 100% coverage.  

Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  

Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   

For complete picture of total rewards please click here   
 
A day in the life of a Branch Manager:  

Create a vision and objective, leading your team to hit your branch, portfolio goals and capitalize on financial cross-sales and add-on products. 

Plan schedules, administer timesheets, manage payroll, and other ad hoc administrative duties 

Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email 

Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product 

Manage the health of your branch’s portfolio by ensuring accounts are in good standing and preventing customers from falling into a state of delinquency 

Secure all required information to fulfill customer applications for products and services with strong attention to detail 
 
What we are looking for: 

Some experience in a leadership capacity overseeing different functionalities, preferably in a sales environment 

Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction. 

Experience in training and managing a small team 

Must be computer-savvy with the ability to quickly adapt to new software applications. 

Able to pass background checks (criminal, employment, and credit) 

Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship. 
 
Diversity, Inclusion, and Equal Opportunity Employment:  
 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   
 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Quality Assurance Analyst
If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $75,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
We are currently hiring for a Quality Assurance Analyst reporting to the Team Manager, Underwriting Support. If you have strong analytical orientation, are a critical decision-maker, have a fondness for coaching and mentoring agents to a “higher standard”, and can share examples of a high level of effort in a quality role, this is the role for you!
What you will do:

Complete the assigned Quality Control Audits for the staff of CLAO as assigned by the Manager, Underwriting Support within the timelines required as per department guidelines
Submit the completed Quality Control Audits to the Manager, Underwriting Support for actioning
Provide actionable data to various internal support groups as needed
Provide feedback to CLAO Team Managers
Prepare and analyzes internal and external reports for management staff review
Assist the Team Manager, Underwriting Support with the completion of various internal tracking reports daily (i.e. LUO Audit Results Report, PIP Management Training Updates, etc.)
Provide insight and recommendations for changes to existing policies, procedures and/or work flow processes
Assist the Manager, Underwriting Support with the implementation of new (and changes to any) policies and procedures in a live environment fluidly so that workflow is not disrupted
Assist where required in the delivery of annual recertification courses for all members of the CLAO Team
Assist the Team Manager, Underwriting Support in communicating with Team Managers, CLAO to identify training needs
Assist the Team Manager, Underwriting Support in conducting job training for new hires in CLAO
Assist the Team Manager, Underwriting Support in conducting underwriting training for the retail network as requested
Accuracy in completion of the monthly Quality Control Audits as assigned
 
What are we looking for:

Possess a strong knowledge and understanding of all Loan Underwriting, Secured Lending and Cumulative Policies and Procedures
High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Suite (Excel, Word and Outlook)
Highly developed oral and written communication skills
Able to work under pressure and in a fast-paced environment
Ability to plan, multi-task and manage time effectively
Strong problem solving and critical thinking skills
Able to make decisions independently
Able to interact with CLAO frontline staff and mid-level Management
Reflect a positive and mature attitude towards teammates, peers, other employees and customers
 
Working Conditions:
Operating hours are 8:30 am to 5:00 pm, Monday to Friday in the office, these hours are subject to change based on our business requirements.
Why should you work for goeasy?  
 
To learn more about our great company please click the links below:  
goeasy Employee Video 
http://goeasy.com/careers/  

 
Inclusion and Equal Opportunity Employment  
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.  
 
Internal application criteria:
IGP (completed or in-progress)
Must provide written endorsement from current leader of your application.
Experience with people development – proven experience developing employees.
No performance improvement plans (PIP), disciplinary action or failed audits within the past 12 months of application.
Additional Information:  
 All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.  
 
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.