If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyfinancial is one of Canada’s leading non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $75,000, when everyone else says no.
As a Branch Manager, you’ll be responsible for leading your team, through coaching and training, to generate sales, manage overdue accounts, and maximize portfolio growth through direct engagement with customers.
No experience, but enjoy helping people develop their potential? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly, quarterly, and semi-annual incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
REMIC Licensing is available
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and semi-annual awards
President’s Trip – week-long dream vacations for top performers
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product
Educate and empower customers to achieve their financial goals through building their credit
Capitalize on financial cross-sales and add-on products
Communicate the terms and conditions of our financial products
Reviewand evaluate prospective loans through financial analysis and other risk assessments
Manage collections activities for all past due financial accounts
Secure all required information to fulfill customer applications for products and services with strong attention to detail
 
Who you are as the successful candidate:

Some experience in a leadership capacity overseeing different functionalities, preferably in a sales environment
Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
Able to pass background checks (criminal, employment, and credit)
  

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
We are looking for our next innovative and self-motivated Senior Customer Service Representative to support our existing team. 
As a Senior Customer Service Representative, you will:

Review and verify accuracy of work by CSRs and authorize account modifications relating to payments, credits etc
Review complaint trends and interact with appropriate departments to address recurring and/or escalating issues.
Handle point three (tier 2 types of calls) to ensure first call resolution for best customer experience.
Handle escalation requests filtering in through the phone, email and chat channels.
Support continuous improvement initiatives with regards to company processes and prepare process documents.
Provide insights to leaders to inform coaching to Junior CSRs to improve performance.
Assist customers by identifying needs, explore all options available and propose a solution to financial goals such as debt management, insurance claim procedures other account modifications
Complete initial loan application to generate a QLA and submit to loan specialists ensuring initial required credit standards are respected.
Acts as a liaison between the Service department and other departments such as the Fraud team for credit related issues and the Marketing team for up to date timelines on promotional offers execution.
Prepare daily EOD reports relating to business channel functions, people and performance
What you need to work with us:

Experience in a customer-facing measured work environment considered an asset
1-2 years’ Experience in a call center environment
Excellent written and oral communication skills with the ability to create memorable customer experiences
Achievement and results-oriented with a positive attitude
Empathetic, compassionate and operate with integrity – really care for customers!
Proficient with Microsoft office software (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs
Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated)
Bilingual (French is an asset)
Diversity, Inclusion, and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process. 
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:

We are hiring for a fulltime Regional Manager Position, for region 83 in easyfinancial. (British Columbia).
In order to take part in the interview process on this position, we will require a recommendation letter from your direct Regional Manager. The succesful candidate must be willing to permanently relocate or currently live in Region 83's branch network.
As Regional Manager, you will:

Create superior customer experiences by having team members engage, listen and understand the needs of potential customers for sales and match their needs to our financial lending solutions; demonstrating compassion and empathy toward customers to be able to hear their story and help
Ensure that the goeasy brand promise is delivered by each location by knowing and implementing your business objectives, sales strategies, and ensuring ongoing sales and collection performance
Build, manage and develop an effective and high performing talent network within your region – this is the way you grow your loan book!
Lead the interviewing, hiring, and training of sales employees and the planning, assigning, and directing of work; appraising performance
Oversee new business development and develop site by site strategies to meet sales goals and be accountable for a strong collections practice within the region
Be accountable for the day-to-day operations of multiple locations within the Region and maintaining a voice with centralized leadership in the organization
Maintain frequent visibility and provide leadership to each branch location and audit (both formally and informally) to ensure best practices are occurring for every sale
Provide strategic and operational planning input for the regional operations, and report progress and sales results
Oversee change management and implementation of new sales products, programs and operational procedures
What you need to work with us:

3+ years of experience in a leadership capacity managing a multi-site operation 
3-5 years in a customer-facing targeted sales environment is a must; experience in either the consumer loan/personal finance or the pay day loan industries is strongly preferred
Exceptional sales management acumen with the ability to achieve consistent results through others
Solid negotiation and conflict resolution skills with an innate ability to remain calm and focused in difficult situations
Demonstrated financial acumen to manage a P&L system with many levers; an ability to see business drivers and exercise sound judgment and decision-making
Be empathetic, compassionate and operate with integrity – really care for customers!
Oriented as a decisive and hands-on leader with the ability to influence at all levels in an organization
Perform well under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to process
Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated)
What’s in it for you as an Regional Manager?

Competitive base pay and bonus structure
Employee Purchase Plan for retail products
Allowance for vehicle mileage and other business resources
Culture that promotes ownership of your portfolio
Relocation Allowance (if applicable)
Additional Information:
Cities covered in this region include Vancouver, Burnaby, Port Coquitlam, among other cities in the Britishi COlumbia area.  We are open to a candidate based in any of the cities provided they can meet the travel requirements to achieve success.  This role involves travel from location to location (as permitted by government safety regulations) within the assigned region and on occasion to the corporate head office in Mississauga, ON and other business centers. A valid provincial driver’s license and your own vehicle is required.  All candidates considered for hire must successfully pass credit, criminal and reference background checks. Candidates must be comfortable to provide schedule flexibility to meet the demands of the business. 
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/ 
 Diversity, Inclusion, and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada’s Most Admired Corporate Cultures, one of Canada’s Top 50 Fintech’s and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
The Senior Loan Processing Specialist (SLPS) is accountable for assisting the Team Managers with the day-to-day operations of the Central Loan Approval Office (CLAO) including, reviewing, and adjudicating Head Office exception approval requests and Challenge and Appeal requests from branches. The SLPS will be responsible for monitoring, managing, and responding to all CLAO Inquiries. Under the direction and supervision of the Team Managers, the SLPS will take on the responsibilities of assisting with ongoing training of new and current employees in need of additional coaching and development. Senior Loan Processing Specialist’s will be required to manage the CLAO application queue, ensuring the team is working efficiently and in a timely manner.

Additionally, the Senior Loan Processing Specialist will continue to perform the duties of an underwriter when required. This position is designed to provide the SLPS with entry level management and leadership responsibilities to not only assist the CLAO team and Team Managers, but for personal growth and development opportunities.
So, what will you do as Senior Loan Processing Specialist? 

Provide support to the Team Manager with the day-to-day operations of the CLAO team
Lead the Loan Processing team in the absence of the Team Managers
Review HO Exception Approval by applying detailed knowledge and understanding of Loan Processing and Policies and Procedures
Review and adjudicate applications that have been Challenged/Appealed by a branch or Regional Manager
Monitor, manage and respond to all inquiries submitted to CLAO Inquiries
Provide support to the Team Managers in managing Processing queue levels and review timeframes to ensure proper efficiencies
Under the supervision of the Team Managers, provide additional coaching and development to team members that require additional training, when asked by the Team Managers.
Continue to perform the duties of a Loan Processing Officer as the needs of the business require including:
Apply detailed knowledge and understanding of company Policies and Exception Approvals
Assess and analyze loan applications; review, evaluate and analyze credit and financial history of applications including capacity to pay to make final Processing decision
Grant Approvals to applications in accordance with company policy or as delegated by the Risk and Analytics department as a loan underwriter
Provide rationale to branch managers regarding the processing process and the analysis that took place where such applications are either approved or refused.
Adhere to acceptable review timeframes for analysis of applications and underwriter best practices
Pinpoint fraudulent documents during analysis and report these to appropriate departments and the Processing unit
Match and validate application information such as income, pay stubs and credit ratings to make a final Processing decision in the approval process

What you need for the role

Strong Administrative skills with high interest to work in an administrative capacity and analyzing various documents
High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Package (Excel, Word and Outlook)
Strong communication skills (verbal and written) such that decisions and instructions/guidance can be conveyed in a clear manner
Analytical, critical thinking and problem-solving skills.
Ability to work autonomously in a team environment
Able to work under pressure and in a fast-paced environment
Ability to plan, multi-task and manage time effectively
Excellent communication, organizational and leadership skills
Possess a strong knowledge and understanding of all goeasy Loan Processing Manuals
Exude confidence and decisiveness when making decisions
Reflect a positive and mature attitude towards teammates, peers, other employees and customers
Ability to provide effective guidance, leadership, and motivation to the Processing team
Additional Information:
Candidates must be comfortable to provide schedule flexibility (including evenings and weekends) to ensure the needs of our Loan Processing Officers, employees and customers are met. This role is designed to be a leadership role within the CLAO team while at the same time providing personal development and growth opportunities for the candidate. The Senior Loan Processing Specialist will be expected to take on the additional duties over and above what their current job description as outline above.
Diversity, Inclusion, and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s, North America’s Most Engaged Workplaces, and placed on the 2022 Report on Business Women Lead Here list, we want the best and brightest to join our team.

We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare.
The Vice President, IT Portfolio Management & Transformation, is a multi- faceted position, playing a key role in ensuring the smooth running of the overall IT portfolio as a business. This role oversees the enterprise project management office, process engineering practice, Quality Assurance, User Acceptance Testing & IT Vendor Management.
Responsibilities

Responsible for strategic and tactical management of IT investments and initiatives
Setting project management methodology and standards across the enterprise
Providing oversight to the enterprise project management office and ensuring alignment to corporate strategy and objectives
Provide strategic leadership and direction to ensure projects deliver desired outcomes, interdependencies are recognized and managed, bridge organizational gaps and elimination of redundancies, risk identification and management, ensuring decisions on projects are aligned to the organizational direction
Working in conjunction with finance, participate in the development and management of the IT capital budget, monitoring expenses, optimizing resource allocation, and providing financial oversight
Chair Business Transformation Council and Portfolio Delivery Council
Establish policies and governance practices related to operational and capital IT expenses
Oversee cross functional communication around the business transformation agenda and portfolio initiatives to provide a central engine for the project/ program delivery and portfolio initiatives, future M&A integrations, and program and change management expertise
Accountable for centralized sourcing, selection, and management of IT vendors
Standardize vendor performance metrics while regularly identifying opportunities for optimizing vendor performance and costs
Drive the process engineering function with a focus on optimizing and automating highly manual and repetitive processes to maximize efficiency of resources
Provide leadership and guidance to the QA strategy, overseeing the QA function and integration of QA as part of the overall delivery cycle
Oversee end to end testing of applications including user acceptance testing (UAT)
Qualifications

10+ years of related experience in key transformational project management with significant experience leading cross functional teams, projects, initiatives
Demonstrated experience in project planning, prioritization, execution and governance
Strong financial acumen and experience managing large budgets
Integration experience within M&A transactions is a strong asset
Relevant post secondary education in business, computer science, engineering or related discipline. MBA or relevant professional designation is preferred
Superior relationship building skills at all levels of the organization, both internally and externally
Knowledge of QA and UAT to provide leadership and oversite at a strategic level
Previous experience working with offshore teams and vendor partners
Exceptional communication skills, both written and verbal
Strong analytical and problem- solving abilities
Internal Candidates:  please reach out to Deena Stevenson, Director Talent Acquisition with any questions. To formally submit your application, please apply to the posting and include a written recommendation from your business unit leader.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
­­­­­­­­­

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $50,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
goeasy is seeking a highly motivated Loan Administration Team Manager. This is a challenging and hands-on role responsible for monitoring staff and providing guidance, coaching and training. In this role you will manage the Cumulative Process and Administration tasks, ensuring SLA’s are met.
Your responsibilities include (but are not limited to):

Lead and supervise the ticket team within Centralized Loan Administration team.
Provide training and guidance daily
Plan and organize tasks to ensure all deadlines and SLA’s are met
Maintain and monitor control procedures to ensure accuracy
Handle ticket escalations during operating hours (weekdays and weekends)
Process weekly reporting related to Ticket Management
Liaise with the Retail Network to identify potential opportunities for training and process improvement
Other tasks as assigned
Key Results:

Meet and or exceed SLA's as defined
Ensuring all processes/and or tasks are fully documented and/or maintained
Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization
Key Attributes & Competencies:

Individual is a true professional with excellent written and verbal communication skills

Analytical and problem-solving skills
High level of quality/accuracy in work, detail oriented and low level of supervision
Able to work under pressure and meet tight deadlines
Ability to make decisions independently
Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook, Wealth view and Salesforce
Capable of managing multiple tasks at once and prioritizing work
Ability to create a sense of urgency in work and react quickly and appropriately to problems at the store level
Ability to comfortably interact with all levels of Management
Working Conditions

Operating hours are:
Monday to Friday 8:30am to 7:00pm
Saturday 8:00am to 8:00pm
Hours vary on holiday

Diversity, Inclusion, and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Why should you work for goeasy?
To learn more about our great company please click the links below:

http://goeasy.com/careers/ 

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $50,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
goeasy is seeking a highly motivated Senior Collections Agent to join the rapidly growing team located in our Mississauga Call Center!
As a Senior Collections Agent, you will:

Monitor secured delinquency performance indicators
Manage and collect on delinquent accounts through phone calls, emails, text messages (SMS), mailers, and working with 3rd party vendors to enforce security where needed
Contact delinquent customers to cure loans when necessary
Develop and implement innovative strategies in managing SPL delinquency
Develop and provide reporting on key metrics as required
Assist the retail sales network in identifying training or process opportunities
Work to control SPL losses to company standard through ensuring proper tactics are deployed at appropriate milestones
What you need to work with us:

Exceptional oral and written communication skills, as candidates will be dealing with the retail network
Minimum 1-2 years’ experience in a similar role or collections experience
Post-secondary education is preferred
Intermediate level MS Office, with emphasis on Excel and PowerPoint
Experience in the interpretation of property related data, i.e. title, appraisals, mortgage disclosure documents, foreclosure, default management etc. (asset, not mandatory)
Excellent problem-solving and multi-tasking skills
Strong attention to detail

Additional Information:
All candidates considered for hire must successfully pass a criminal background check and validation of their work experience to qualify for hire. A credit check may now be a condition of employment in specific easyhome locations.  Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process. 
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
 
Why work for goeasy?
To learn more about our great company please click the links below:

http://goeasy.com/careers/
 
Inclusion and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyfinancial is one of Canada’s leading non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $75,000, when everyone else says no.
As a Branch Manager, you’ll be responsible for leading your team, through coaching and training, to generate sales, manage overdue accounts, and maximize portfolio growth through direct engagement with customers.
No experience, but enjoy helping people develop their potential? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly, quarterly, and semi-annual incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
REMIC Licensing is available
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and semi-annual awards
President’s Trip – week-long dream vacations for top performers
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Buildsuperior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstratecompassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product
Educate and empower customers to achieve their financial goals through building their credit
Capitalizeon financial cross-sales and add-on products
Communicatethe terms and conditions of our financial products
Reviewand evaluate prospective loans through financial analysis and other risk assessments
Managecollections activities for all past due financial accounts
Secureall required information to fulfill customer applications for products and services with strong attention to detail
 
Who you are as the successful candidate:

Some experience in a leadership capacity overseeing different functionalities, preferably in a sales environment
Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
Able to pass background checks (criminal, employment, and credit)
  

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $50,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2000 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
goeasy is seeking a highly motivated Bilingual Senior Collections Agent to join the rapidly growing team located in our Mississauga Call Center!
As a Bilingual Senior Collections Agent, you will:

Monitor secured delinquency performance indicators
Manage and collect on delinquent accounts through phone calls, emails, text messages (SMS), mailers, and working with 3rd party vendors to enforce security where needed
Contact delinquent customers to cure loans when necessary
Develop and implement innovative strategies in managing SPL delinquency
Develop and provide reporting on key metrics as required
Assist the retail sales network in identifying training or process opportunities
Work to control SPL losses to company standard through ensuring proper tactics are deployed at appropriate milestones
What you need to work with us:

Exceptional oral and written communication skills, as candidates will be dealing with the retail network
Minimum 1-2 years’ experience in a similar role or collections experience
Post-secondary education is preferred
Intermediate level MS Office, with emphasis on Excel and PowerPoint
Experience in the interpretation of property related data, i.e. title, appraisals, mortgage disclosure documents, foreclosure, default management etc. (asset, not mandatory)
Excellent problem-solving and multi-tasking skills
Strong attention to detail

Additional Information:
All candidates considered for hire must successfully pass a criminal background check and validation of their work experience to qualify for hire. A credit check may now be a condition of employment in specific easyhome locations.  Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process. 
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
 
Why work for goeasy?
To learn more about our great company please click the links below:

http://goeasy.com/careers/
 
Inclusion and Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada’s Most Admired Corporate Cultures, one of Canada’s Top 50 Fintech’s and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
goeasy is seeking a highly motivated Loan Document Specialist on the Secured team. Our Secured Document Specialists are first point of contact in the Secured Personal Loan process. They manage all requests for appraisals, title searches, loan documents and registration documents for starters. Document Specialists play a vital role in the Secured structure.
What will you do as a Secured Loan Document Specialist?

Provide administrative support, from our Central Loan Approval Office (CLAO) to the Easy Financial branch network.
Manage/action requests for title search on property
Manage/action requests for property value confirmation
Prepare and send applicable Secured Loan Documents for signing along with relevant documents to branches
Prepare and send payout statements to solicitor upon request
Submit for mortgage discharge documents when applicable
Escalate any documentation issues to the Underwriter and/or Manager for review
Adhere to policy/procedures to ensure AML and Quality Assurance requirements are met
Meet and maintain service levels as defined internally and work with vendors to ensure outsourced service levels are maintained or exceeded
Assist the Central Loan Approval Office in identifying training or process opportunities
Gather critical customer (branch) feedback to help transform and streamline processes
What we are looking for:

Exceptional oral and written communication skills, as candidates will be dealing with the retail network
Intermediate level MS Office, with emphasis on Excel and PowerPoint
Excellent problem-solving and multi-tasking skills
Ability to work a variety of shifts from 8:00am to 9.00pm and Saturdays on a rotational basis
A willingness to learn
Past or current experience with Salesforce would be beneficial
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

À PROPOS DU POSTE    

Le spécialiste principal du traitement des prêts (SLPS) est chargé d'assister les chefs d'équipe dans les opérations quotidiennes du Bureau central d'approbation des prêts (CLAO), y compris l'examen et le jugement des demandes d'approbation et d'exception du siège social et de statuer sur les demandes de contestation et d'appel des succursales. La SLPS sera responsable du suivi, de la gestion et de la réponse à toutes les demandes de renseignements au CLAO. Sous la direction et la supervision des chefs d'équipe, le SLPS assume les responsabilités d'aider à la formation continue des nouveaux employés et des employés actuels ayant besoin
d'accompagnement et supplémentaire. Le spécialiste du traitement des prêts doit gérer la file d'attente des demandes au CLAO, en veillant à ce que l'équipe travaille de manière efficace et dans les délais impartis.

En outre, le spécialiste principal du traitement des prêts continuera d'exercer les fonctions de souscripteur si nécessaire. Ce poste est conçu pour offrir au SLPS des responsabilités de gestion et de leadership de niveau débutant afin non seulement d'aider l'équipe du CLAO et les chefs d'équipe, mais aussi d'offrir des opportunités de croissance et de développement personnel.
 
PRINCIPALES RESPONSABILITÉS PROFESSIONNELLES

Soutenir le chef d'équipe dans les activités quotidiennes de l'équipe du CLAO
Diriger l'équipe de traitement des prêts en l'absence des chefs d'équipe
Examiner l'approbation des exceptions du siège social en appliquant une connaissance et une compréhension détaillées des éléments suivants :
Traitement des prêts, et politiques et procédures
Examiner et statuer sur les demandes qui ont fait l'objet d'une contestation ou d'un appel de la part d'une succursale ou d'un directeur régional
Contrôler, gérer et répondre à toutes les demandes de renseignements soumises au CLAO
Aider les chefs d'équipe à gérer les niveaux de file d'attente pour le traitement et les délais d'examen afin de garantir une plus grande efficacité
Sous la supervision des chefs d'équipe, fournir un encadrement et un développement supplémentaires aux membres de l'équipe qui ont besoin d'une formation complémentaire, à la demande des chefs d'équipe.
 

Continuer à exercer les fonctions d'agent de traitement des prêts en fonction des besoins de l'entreprise, y compris les tâches suivantes
de l'entreprise, y compris :
Appliquer une connaissance et une compréhension approfondies des politiques de l'entreprise et des approbations exceptionnelles.
Évaluer et analyser les demandes de prêt ; examiner, évaluer et analyser les antécédents de crédit et les antécédents financiers des demandes, y compris la capacité de paiement, afin de prendre la décision finale de traitement
Approuver les demandes conformément à la politique de l'entreprise ou sur délégation du service de la gestion des risques et l'analyse en tant que souscripteur de prêts
Fournir des explications aux directeurs de succursales concernant le processus de traitement et l'analyse effectuée lorsque ces demandes sont approuvées ou refusées.
Respecter les délais d'examen acceptables pour l'analyse des demandes et les meilleures pratiques des souscripteurs
Repérer les documents frauduleux au cours de l'analyse et les signaler aux services compétents et à l'unité de traitement
Faire correspondre et valider les informations relatives à la demande, telles que les revenus, les fiches de paie et les cotes de crédit, afin de prendre la décision finale de traitement dans le cadre du processus d'approbation

Admissibilité

Solides compétences administratives et grand intérêt pour le travail administratif et l'analyse de divers documents
Haut niveau de connaissances informatiques, niveau de compétences intermédiaire à avancé dans le logiciel Microsoft Office (Excel, Word et Outlook)
(Excel, Word et Outlook)
Solides compétences en matière de communication (orale et écrite) afin que les décisions et les instructions/conseils puissent être transmis de manière claire
Compétences en matière d'analyse, de réflexion critique et de résolution de problèmes.
Capacité à travailler de manière autonome dans un environnement d'équipe
Capacité à travailler sous pression et dans un environnement en évolution rapide
Capacité à planifier, à effectuer plusieurs tâches à la fois et à gérer efficacement son temps
Excellentes compétences en matière de communication, d'organisation et de leadership
Avoir une bonne connaissance et une bonne compréhension de tous les manuels de traitement des prêts de goeasy
Faire preuve d'assurance et d'esprit de décision lors de la prise de décisions
Adopter une attitude positive et mature à l'égard de ses coéquipiers, de ses pairs, des autres employés et des clients
Capacité à fournir une orientation, une direction et une motivation efficaces à l'équipe chargée du traitement

Renseignements additionnels :
Les candidats doivent être prêts à faire preuve de souplesse dans leurs horaires (y compris les soirs et les week-ends) afin de répondre aux besoins de nos agents de traitement des prêts, de nos employés et de nos clients. Ce rôle est conçu pour être un rôle de leadership au sein de l'équipe CLAO tout en offrant au candidat des opportunités de développement personnel et de croissance. Le spécialiste principal du traitement des prêts devra assumer des tâches supplémentaires par rapport à sa description de poste actuelle, telle que décrite ci-dessus.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyfinancial is one of Canada’s leading non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $75,000, when everyone else says no.
As a Branch Manager, you’ll be responsible for leading your team, through coaching and training, to generate sales, manage overdue accounts, and maximize portfolio growth through direct engagement with customers.
No experience, but enjoy helping people develop their potential? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly, quarterly, and semi-annual incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
REMIC Licensing is available
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and semi-annual awards
President’s Trip – week-long dream vacations for top performers
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Buildsuperior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
Demonstratecompassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product
Educate and empower customers to achieve their financial goals through building their credit
Capitalizeon financial cross-sales and add-on products
Communicatethe terms and conditions of our financial products
Reviewand evaluate prospective loans through financial analysis and other risk assessments
Managecollections activities for all past due financial accounts
Secureall required information to fulfill customer applications for products and services with strong attention to detail
 
Who you are as the successful candidate:

Some experience in a leadership capacity overseeing different functionalities, preferably in a sales environment
Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
Able to pass background checks (criminal, employment, and credit)
  

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of Canada’s Most Admired Corporate Cultures, one of Canada’s Top 50 Fintech’s and one of North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our mission to provide everyday Canadians the chance for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
goeasy is seeking a highly motivated and energetic Fraud Analyst, Central Loan Approval Office (CLAO) who will supporting the company through preventing, investigating, and tracking all fraud related activity.
Your responsibilities include (but are not limited to):

Lead the review of all Fraud Investigation Tickets and all Fraud Review Tags initiated in relation to applications and/or customers
Clearing applications and customers of fraudulent behaviour before allowing the associated application(s) to proceed; or identifying fraudulent behaviour and logging their findings accordingly
Host formal and informal Fraud Training Classes internally within the company
Handle camera footage requests
Complete daily reporting to identify and review potential fraudulent activity
Complete the Monthly Fraud Report for communication to goeasy Leadership Teams
Communicate Fraud Alerts regarding ongoing fraudulent activity for other teams and departments
Communicate with third parties where required for the purpose of fraud investigations (customers, employers, police officers, etc)
Proactive identification of improved fraud related processes, policies, and technology
What we are looking for:

High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Suite (Excel, Word and Outlook)
Excellent oral and written communication skills
Analytical, critical thinking and problem-solving skills
Ability to work under pressure and in a fast-paced environment
Ability to plan, multi-task and manage time effectively
Strong attention to detail
Ability to make decisions independently
Reflect a positive and mature attitude towards teammates and peers
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.   Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Why should you work for goeasy?
To learn more about our phenomenal company please click the links below:
https://youtu.be/UX_L4PS5-Bo
http://goeasy.com/careers/

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team. 
easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.
As a Store Manager, you will maximize store profitability through overseeing all day-to-day operations of sales, collections, and product delivery by leading your team through coaching and training.
No experience, but enjoy helping people develop their potential? We offer full comprehensive training programs to equip you with the tools needed for success.
 
What’s in it for you:
Benefits and Perks package which goes beyond your base salary:

Financial
Monthly incentive plans
RRSP and Employee Share Purchase Plan matching

Health & Lifestyle
Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

Perks
Perkopolis employee discount program
Employee discounts on furniture, electronics, and appliances
easyloans – employees have access to loans at lower interest rates
Tuition Assistance Program

Recognition
Opportunities for monthly, quarterly, and annual awards
President’s Trip – week-long dream vacations for top performers
Leadership development programs – over 70% internal promotion rate!

 
What you will do:

Own and drive retail store growth by ensuring every sale transaction is optimal for both the customer and their retail business
Buildsuperior customer sales experiences by welcoming and engaging customers
Be a strong brand ambassador through knowledge and understanding of our business, to be considered a subject-matter-expert during sales opportunities
Manage retail operationsby managing customer accounts, collection activities, and the merchandising and maintenance of the store
Deliver best in class service when supporting the delivery of our products to customers homes
Manage accounts receivables by monitoring overdue accounts on a weekly basis
Ensure retail operational effectiveness by overseeing all collection items for the store and ensure all retrieved sales items are cleaned, refurbished and repaired at the retail store in a timely manner
 
Who you are as the successful candidate:

Some experience in a leadership capacity overseeing different functionalities, preferably in a sales environment
Excellent communicator who is people and results-oriented, looking to drive sales and increase customer satisfaction
Compassionate and operate with integrity on every sale – will care deeply for our customers!
Full class driver’s license with a driver’s abstract in good standing
Ability to lift 50+ pounds and move home goods
Able to pass background checks (criminal, employment, and credit)
 
 
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.