Payment Servicing Specialist

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $75,000. It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

This position will take place in a fast pace, friendly, and team-oriented environment. An ideal candidate will possess an exceptional attention to detail. Further, they must be able to exemplify speed and accuracy. This position requires the candidate to work both independently at times and collaboratively with a team at times. Multi-tasking is crucial as there are many components and responsibilities related to this position to support both our lending and leasing businesses (EFS & EH). 

What's in it for you as a Payment Servicing Specialist:

• Permanent Full Time
• Full Health Benefits
• Competitive Paid Vacation days
• Birthday off paid
• Learning and Development opportunities
• Volunteer Days
• Employee Purchase Program to buy products
• RRSP 4% Company Match
• Free Parking Onsite!
• State of the art office, with free Company Gym, Games Room

Working at goeasy during COVID-19:

We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:

• Adoption of best practices and protocols to ensure a safe interview and onboarding experience
• Continuing to serve our customers through our phone and digital channels
• Mandatory social distancing 
• Rigorous hygiene practices in all locations
• Free virtual healthcare access for all permanent employees
• Continued partnerships and donations to foundations & causes we care about ie. Boys and Girls Club of Canada

As a Payment Servicing Specialist, you will:

• Create of cheque batches and follow ups from the AP department and branches
• Track and management of outgoing and returned cheques
• Use of Purolator for the sending and tracking of parcels and letters
• Report on financials including balancing GL’s, data entries, processing bulk batch files
• Handle the employee credit optimizer enrollment process and customer related enrollments
• Process recurring visa debit payments and reversals
• Manage goeasy tickets within our ticketing portal and providing excellent customer service, coaching and support to the retail network
• Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization.
• Provide customer service, coaching and support to the retail network
• Ensure all processes/and or tasks are fully documented and/or maintained.
• Support management with day-to-day requirements
• Provide back up coverage to other peers within the Central Administration Department

What you need to work with in this position:

• 1 - 3 years’ experience within the Financial Services Industry in a related role
• Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook
• Basic Accounting knowledge
• Analytical and problem-solving skills
• Ability to think outside the box
• Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
• Experience working in a fast-paced environment
• Able to work as part of a team and independently with minimum supervision
• Ability to multitask
• Adapts well to change
• Exceptional communication skills (both written and verbal English)
• Able to work under pressure and meet tight deadlines
• Ability to make decisions independently
• Ability to create a sense of urgency in work and react quickly and appropriately to problems

Working Conditions:

• Operating hours are 8:30 am to 5:00 pm, Monday to Friday in the office, these hours are subject to change based on our business requirements

Why should you work for goeasy?

To learn more about our phenomenal company please click the links below:

http://goeasy.com/careers/