Senior Manager, Channel Learning Experience (8-month contract)

Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy! We have been honored with recognitions such as Waterstone Canada’s Most Admired Corporate Cultures, the 2022 Report on Business Women Lead Here, Report on Business for Canada’s Top Growing Companies and TSX30 as one of the best performing companies on the TSX. We've also received the Greater Toronto Top Employers Award and certified as a Great Place to Work®. We're on the lookout for the best and brightest to join our team!

Our vision is to provide everyday Canadians a path to a better tomorrow, today.  As one of Canada’s leading non-prime consumer lenders, we offer a full suite of products including non-prime leasing, unsecured and secured loans as well as point-of-sale-financing though easyhome, easyfinancial, and LendCare.  

As the Senior Manager, Channel Learning Experience (8-month contract), you’ll help us build a best-in-class pipeline to grow and develop our own field employees from entry into the business, into managers and beyond. You’ll help launch new programs to develop talent at all levels of our field team, helping them master their roles and preparing them to take on branch and store management roles successfully. Your story will include contributing to the overall knowledge management strategy, continuously looking for ways to improve field engagement and sales enablement, with a clear focus on developing bench strength and supporting manager effectiveness and success. A deep understanding of overall business objectives, product strategy, and our sales team structure is critical to success in this role, along with facilitation and multi-unit retail leadership experience.

What will you be doing?

• You’ll maintain a keen focus on the team we support, building organizational buy-in and helping build the capability of common sales, leadership and professional skills
• You’ll collaborate with stakeholders, teammates and Channel Enablement leadership to build best-in-class programs to develop the capabilities of future and current managers across our field teams.
• You’ll use tools, technology and various user research methodologies to guide development of content that is engaging, challenging and meaningful for our field leaders, ultimately helping them learn what they need to be successful as managers at various levels in our field team.
• As a facilitator, you’ll create an engaging and experiential learning environment in every workshop or classroom you lead.
• You’ll incorporate culture, standards, optimization and productivity into everything you do to support the development of field leaders across our stores, branches and call centre.
• You’ll oversee end-to-end learning program development and implementation for field employees at all levels in branch, store, and call centre.
• You’ll establish a strategy for evaluating the effectiveness of all programs.
• You’ll continuously look for ways to improve your programs, working with stakeholders to identify and address new opportunities as they arise.
• You’ll collaborate with all Support Centre teams and other SMEs to ensure flawless execution of your projects & programs.
• You’ll work with leaders across the organization to understand our business objectives and help identify any gaps in store, branch and call-centre management & operations competencies, eventually using our knowledge strategy to close those gaps through training, tools, resources, etc. 
• You’ll help our field team understand our business, products, and customers so they can get the most from their careers at goeasy. 

What experience do you have?

• You love gathering business objectives and requirements and can translate these into a solution that reaches those objectives in the best way possible for your audience.
• You have demonstrated the ability to manage competing agendas/priorities while establishing achievable programs/projects.
• Others describe you as both strategic and analytical – you can see the big picture, adapt quickly as new information becomes available, and analyze and summarize results for others.     
• You’re effective with limited information or direction; comfortable with risk and uncertainty; self-directed and proactive. 
• You approach problem-solving creatively and thrive in an environment where you can wear the many hats needed to take a problem from root cause analysis right through to solution.
• You’re a natural cross-functional collaborator, known for your ability to bring groups together, regardless of level.
• You have an uncanny ability to command a room and have experience developing others’ leadership skills.
• You’re a natural storyteller and can use your own experiences to bring principles and objectives to life.
• Others admire your ability to work with colleagues who have little or no knowledge about how customer facing sales and service teams truly function.
• You’ve got 5+ years' experience in sales leadership or sales enablement roles, bonus points if that experience includes retail or call centre, and even more bonus points for any facilitation or training experience.  

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager to Amar Mann, amann@goeasy.com

Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.