Team Lead, Collections (Evening Shift)

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join our team!

We are seeking a dynamic and experienced Team Leader, Collections to oversee a dedicated team of approximately 10 Collections Specialists. The ideal candidate will ensure operational efficiency, foster team development, and maintain the highest standards of compliance and ethical conduct. 

Responsibilities:

• Lead and mentor a team of Collectors, promoting a culture of high performance and continuous improvement. 
• Manage and verify the accuracy of team members’ timekeeping on UKG. 
• Facilitate ongoing training programs to ensure the professional growth and development of each team member. 
• Effectively handle and de-escalate customer complaints, maintaining a positive company image. 
• Conduct monthly one-on-one meetings to review individual performance and set objectives for team members. 
• Generate and submit accurate daily productivity forecasts for the team. 
• Compile and prepare comprehensive daily reports to track team progress and identify areas for improvement. 
• Address minor policy infractions promptly and escalate significant issues according to company protocol. 
• Achieve personal Key Performance Indicators (KPIs) while setting an example for the team. 
• Conduct thorough reviews of accounts to identify and escalate suspected fraudulent activity to management. 
• Complete special projects and assignments as directed by management. 

Requirements:

• Excellent organizational skills with acute attention to detail. 
• Demonstrated ability to lead a team to meet and exceed targets, with a focus on motivation, training, and development. 
• A proven track record of strong performance in collections or a similar role. 
• In-depth knowledge of the collections industry, including processes, best practices, and technological tools. 

Schedule: Monday to Friday, 3PM - 11PM

About Us:

We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

Why join us:

Diversity, Inclusion, and Equal Opportunity Employment"

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.