Manager, Credit Card Processes (Business Processes)

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare. If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

The Manager, Credit Card Processes (Business Processes) will be responsible for leading the development, implementation, and ongoing management of business processes that support the delivery and optimization of the credit card portfolio. This role involves collaborating cross-functionally, ensuring compliance, monitoring performance, optimizing processes, and maintaining control mechanisms to improve portfolio efficiency and customer satisfaction.

What will you be doing?

Process Establishment and Optimization

• Lead the design, establishment, and documentation of business processes.
• Collaborate with key stakeholders (e.g., IT, Finance, Operations, Risk, Marketing) to ensure seamless integration of new services and initiatives.
• Continuously assess and optimize existing processes for efficiency, effectiveness, and scalability.

Monitoring and Performance Reporting

• Develop key performance indicators (KPIs) and metrics for credit card operations.
• Monitor ongoing processes to ensure alignment with organizational goals, compliance standards, and customer expectations.
• Provide regular reports on process performance, highlighting trends, issues, and opportunities for improvement.
• Identify and address process breakdowns using various management techniques and tools, including Visual Management, Business Process Management, root cause analysis, and Lean methodologies.

Risk and Compliance Controls

• Work with legal stakeholders to ensure business processes for credit cards comply with regulatory requirements and internal policies.
• Establish control mechanisms to identify and mitigate potential risks related to service delivery and customer interactions.

Cross-functional Collaboration

• Work closely with product, marketing, finance, risk, IT, and customer service teams to drive initiatives supporting the credit card portfolio.
• Provide leadership and guidance to teams involved in service delivery, ensuring alignment and continuous improvement.

Continuous Improvement and Innovation

• Identify opportunities for process improvements and automation to enhance operational efficiency and customer satisfaction.
• Foster a culture of innovation by recommending new strategies, tools, and technologies to improve service offerings.

Training and Development

• Develop training materials and resources for staff to manage business processes effectively.
• Provide training to internal stakeholders on process updates, changes, and new initiatives.

What experience do you have?

• Bachelor’s degree.
• Six Sigma, Lean, PMP certifications.
• Minimum 5 years in business process management, risk management, or project management within the credit card or financial services industry.
• Strong knowledge of credit card products and regulatory frameworks governing the financial services industry.
• Proven experience in process design, monitoring, and control implementation.
• Experience working with cross-functional teams and managing multiple projects simultaneously.
• Strong analytical skills with the ability to interpret data, assess performance, and implement corrective actions.
• Structured approach to problem-solving, focused on defining problems and solutions based on data.
• Excellent communication and interpersonal skills, capable of working with senior leadership and cross-functional teams.
• Ability to identify and mitigate risks and ensure compliance with regulatory requirements.
• Strong problem-solving abilities and the capacity to drive process improvement initiatives.
• Proficient in process mapping tools, project management software, and Microsoft Office Suite.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…

Financial Benefits:

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.