Bilingual Quality Assurance Analyst

Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy! 

At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way. 

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success. 

Why work with us? 

• Leverage our RRSP match and Employee Share Purchase Plan programs.  
• State of the art office, with free Company Gym, Games Room 
• Employee discounts on furniture, electronics, and appliances.  
• Access 24/7 healthcare with Virtual Doctor Appointments.  
• Personalize your benefits with a customizable package including options for 100% coverage.  
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
• Celebrate properly, with your birthday off PAID! Along with 5 personal days and two weeks paid vacation.   
• For complete picture of total rewards, please click here.

A day in the life of a Bilingual Quality Assurance Analyst:

• Complete the assigned Quality Control Audits for the staff of CLAO as assigned by the Manager, Underwriting Support within the timelines required as per department guidelines
• Submit the completed Quality Control Audits to the Manager, Underwriting Support for actioning
• Provide actionable data to various internal support groups as needed
• Provide feedback to CLAO Team Managers
• Prepare and analyzes internal and external reports for management staff review
• Assist the Team Manager, Underwriting Support with the completion of various internal tracking reports daily (i.e. LUO Audit Results Report, PIP Management Training Updates, etc.)
• Provide insight and recommendations for changes to existing policies, procedures and/or work flow processes
• Assist the Manager, Underwriting Support with the implementation of new (and changes to any) policies and procedures in a live environment fluidly so that workflow is not disrupted
• Assist where required in the delivery of annual recertification courses for all members of the CLAO Team
• Assist the Team Manager, Underwriting Support in communicating with Team Managers, CLAO to identify training needs
• Assist the Team Manager, Underwriting Support in conducting job training for new hires in CLAO
• Assist the Team Manager, Underwriting Support in conducting underwriting training for the retail network as requested
• Accuracy in completion of the monthly Quality Control Audits as assigned

What are we looking for:

• Possess a strong knowledge and understanding of all Loan Underwriting, Secured Lending and Cumulative Policies and Procedures
• High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Suite (Excel, Word and Outlook)
• Highly developed oral and written communication skills
• Able to work under pressure and in a fast-paced environment
• Ability to plan, multi-task and manage time effectively
• Strong problem solving and critical thinking skills
• Able to make decisions independently
• Bilingual (French/English) Requirement
• Able to interact with CLAO frontline staff and mid-level Management
• Reflect a positive and mature attitude towards teammates, peers, other employees and customers