Senior IT Analyst

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

goeasy is seeking a Senior IT Analyst to work in our Mississauga Support Centre. As the successful applicant, you will report directly to the Manager, End User Technology working in a department in which roles and personnel will evolve as customer needs and technologies change. You will carry out tasks and responsibilities in a supportive and collaborative manner with other members of the IT Services department to provide exceptional customer service to clients as well as the corporate office. 

What will you be doing?

• Respond to Deskside Support (i.e. Level 1/2) problem tickets that have been escalated by the Service Desk agents or other areas (emails, MS Teams chats, walk up area).
• Diagnose, analyze, and resolve problems and issues of small to medium complexities for desktop/laptop systems, mobiles, printers, meeting room technology by referencing existing documentation or knowledge gained from previous work experience.
• Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.
• Provide advice and guidance to end users with all technical inquiries.
• Install and support applications/software on desktops/laptop, tablets, and mobiles onsite/remotely.
• Configure, deploy, maintain, and support desktop/laptops, printers, mobile devices, tablets, office meeting room equipment onsite/remotely.
• Create and maintain knowledge articles for new and existing known errors to educate team members.
• Assist and support all C-Level executives and board members for any technical issues they have.
• Liaise with 3^rdparty vendors to solve technical problems where appropriate.
• Participate in an on-call rotation schedule for the Senior Leadership Team (SLT), providing support and incident management on a two-week cycle.
• Assist in the setup of audio and video equipment for Teams virtual and hybrid meetings for Internal events and employee resource groups.

What experience do you have?

• Experience with Windows 10 & 11, Active Directory, Azure Active Directory, MS Office 365, MS SharePoint, MS Teams, imaging systems, updating tickets within a ticketing system (FreshWorks or others), Android, and iOS devices is a must.
• Knowledge of SCCM is a must.
• 2-3 years work technical support experience in a medium (100 – 500+ staff) to a large (500 - 2,000+ staff) professional organization.
• Having knowledge of Mac OS is an asset.
• Post-secondary or industry equivalent technical training, or equivalent combination of education and experience.
• Experience with Intune and JAMF is a strong asset.
• Working knowledge of Crestron devices and MTR devices is an asset.
• Willing to support our multiple corporate offices (downtown Toronto, Pickering) and travel as required.

This is an on-site role, requiring full attendance (5-days per week) at our Mississauga Support Centre office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…

Financial Benefits:

• RRSP matching and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment:

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

Additional Information: 

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.