Documentation & Learning Specialist (Channel Communications)

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

As our Documentation & Learning Specialist, you have a strong background in technical writing that you use to create clear and concise online documentation and digital learning content for the goeasy frontline team—content that looks like a million bucks and helps people learn at the same time. You’ll help with new and evolving processes, standards, project assessment and elements of learning and content strategy. This includes keeping up to date on current trends in online document and e-learning design and management. You will be a key member of your team, collaborating with colleagues and continuously challenging your teammates to think outside the box and come up with creative ways to keep goeasy at the forefront of digital learning and documentation.

What will you be doing?

• Use tools, technology, and modern learning and documentation methodologies to design, develop, write, and organize engaging content for our corporate intranet and digital learning platforms.
• Work closely with your team and other partners to keep content fresh and up to date.
• Research the newest, most innovative, and effective knowledge transfer methods—got an idea for a TikTok to support our objectives? Let’s hear it!
• Show an insatiable curiosity about our audience by conducting field visits where possible and performing thorough needs analyses for each initiative.
• Collaborate with head office support teams and other SMEs to ensure flawless execution of learning and documentation projects and programs.
• Partner with Senior Managers in Knowledge Management and other stakeholders to shape learning and content strategy, build and deliver materials, and evaluate impact.
• Push boundaries with your teammates, challenging each other to go beyond what’s been done before.
• Master our learning delivery and intranet platforms to create the best possible experience, helping users access the information they need, when they need it.
• Maintain and manage content governance processes to protect the integrity of the knowledge management experiences we’re building.
• Lead each assigned initiative—whether user experience research or content development—delivering efficiently and effectively every time.

What experience do you have?

• You can write… like, really write – breaking down complex ideas and unclear bodies of content into concise, easily absorbed pieces of information and learning.
• You have solid knowledge of instructional and information design principles and can show us how you’ve used them
• We love that you have at least 2 years of experience in the field of learning or technical writing and communications
• A certificate in technical writing, adult education or equivalent is a strong asset
• You know all about plain language, learning and information design, user experience, and micro-learning. Make sure you can show us.
• Experience using a variety of content development software (e.g., Articulate, Adobe and Evolve)
• Strong working knowledge of Content Management Systems
• Experience designing and developing effective learning and documentation plans and schedules
• You have an uncanny ability to bring content to life with simple language, clear instructions and effective visuals, and you are able to write in both explanatory and procedural styles tailored to specific audiences
• Experience working with metadata, content reuse and restructuring existing documentation
• You have measured the effectiveness of your own content at least once and have opinions on how this should be done. You can use those opinions to tell a story.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…

Financial Benefits:

• RRSP matching and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment:

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

Additional Information: 

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.