Legal Account Manager (12-Month Contract)

Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy! 

At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way. 

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success. 

A day in the life of a Legal Account Manager: 

• Educate all branches in assigned region as required on recovery techniques, legal process, and procedures.
• Staying organized and manage deadlines with all required legal and administrative duties
• Manage your region’s revolving monthly PCO inventory to review and flag as “pre-lit”/” legal”
• Manage recovery portfolio of written off loans through action and activity; Phone calls, text messages, emails, required legal action including service of legal documents
• Proceed with legal action on delinquent accounts through the Small Claim Court process

What we are looking for: 

• 1-2 years of related experience in a similar role
• 1-2 years Collections experience
• Post-Secondary Education preferred (College or University)
• Full Driver's License with access to vehicle 
• Effective verbal, listening and written communication skills
• Exceptional organization and time management skills
• Ability to multi-task, self-motivate, and work independently
• Well versed in Microsoft Office/SharePoint (Excel, Word, Outlook)
• Ability to maintain confidential information
• Excellent interpersonal skills, and ability to work with people at various levels across the organization
• Detail oriented and demonstrated ability for accuracy

Requirements for Internal Candidates:

• Must have been in your current role for at least 9 months
• Have the endorsement/support of your current manager
• In good standing - no HR issues/warnings, not on a PIP

We are offering $43,680.00 - $47,320.00/annually CAD for this role, plus the opportunity to earn monthly bonuses.

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment:  

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   

 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.