Senior Manager, Legal Services

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

goeasy is seeking a highly motivated and results-driven Senior Manager, Legal Services to lead and support a team of Legal Account Managers. This role is responsible for driving both individual and team performance through strong, inspirational leadership, while fostering engagement and continuous skill development through coaching and training. 

A day in the life of a Senior Manager, Legal Services:  

• Lead the vision, strategy, and daily operations of the National Unsecured Legal Program
• Ensure team performance and service standards are consistently achieved
• Develop and implement processes to capture, analyze, and leverage customer insights to enhance the overall customer experience
• Identify gaps in processes, training, knowledge, and policies at both field and team levels, and drive improvements
• Utilize legal reporting to provide actionable insights and updates to the Director of Collections
• Directly manage and support the Team Manager of Unsecured Services overseeing delinquent accounts
• Oversee performance and accountability of all third-party vendors providing legal services on behalf of goeasy
• Facilitate weekly meetings with internal teams and external partners to drive alignment and performance
• Produce regular reports on collection and recovery activities, including weekly and monthly recovery forecasts
• Support and lead change management initiatives by ensuring clear communication, alignment, and adoption across teams
• Provide leadership, guidance, and prioritization support during periods of high customer demand

What we are looking for: 

• Experience in a people leadership role, with a strong ability to coach and develop teams
• Strong knowledge of unsecured collections (experience in lending or non-bank collections environments preferred)
• Familiarity with Canadian collections laws and small claims processes (considered an asset)
• Excellent communication skills, with the ability to deliver constructive feedback that drives performance and engagement
• Strong analytical skills, with the ability to interpret complex data and recommend process or staffing improvements
• Ability to work independently and make sound decisions in a fast-paced environment
• Minimum 2 years of face-to-face collections experience
• Valid driver’s license and access to a vehicle
• Willingness and ability to travel occassionally 

Why work with us?   

• Leverage our RRSP match and Employee Share Purchase Plan programs.  
• Employee discounts on furniture, electronics, and appliances.  
• Access 24/7 healthcare with Virtual Doctor Appointments.  
• Personalize your benefits with a customizable package including options for 100% coverage.  
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
• Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.   
• For complete picture of total rewards, please click here.

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

If selected for an interview, you’ll have the opportunity to discuss the compensation range with our recruitment team, as there may be flexibility based on your background and overall fit.

This posting is for an existing vacancy within our team.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer:

Financial Benefits:

• RRSP matching and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment:

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

Additional Information: 

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.