Senior Loan Processing Specialist - Unsecured

Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy! 

At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way. 

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success. 

Additionally, the Senior Loan Processing Specialist will continue to perform the duties of an underwriter when required. This position is designed to support the CLAO team and Team Managers through specialized processing expertise, while also providing opportunities for ongoing professional growth and development.

A day in the life of a Senior Loan Processing Specialist - Unsecured : 

• Provide support to the Team Manager with the day-to-day operations of the CLAO team.
• Lead the Loan Processing team in the absence of the Team Managers.
• Review HO Exception Approval by applying detailed knowledge and understanding of Loan Processing and Policies and Procedures.
• Review and adjudicate applications that have been Challenged/Appealed by a branch or Regional Manager.
• Monitor, manage and respond to all inquiries submitted to CLAO Inquiries.
• Provide support to the Team Managers in managing Processing queue levels and review timeframes to ensure proper efficiencies.
• Under the supervision of the Team Managers, provide additional coaching and development to team members that require additional training, when asked by the Team Managers.
• Continue to perform the duties of a Loan Processing Officer as the needs of the business require includingApply detailed knowledge and understanding of company Policies and Exception Approvals.
  • Assess and analyze loan applications; review, evaluate and analyze credit and financial history of applications including capacity to pay to make final Processing decision.
  • Grant Approvals to applications in accordance with company policy or as delegated by the Risk and Analytics department as a loan underwriter.
  • Provide rationale to branch managers regarding the processing process and the analysis that took place where such applications are either approved or refused.
  • Adhere to acceptable review timeframes for analysis of applications and underwriter best practices.
  • Pinpoint fraudulent documents during analysis and report these to appropriate departments and the Processing unit.
  • Match and validate application information such as income, pay stubs and credit ratings to make a final Processing decision in the approval process.

What we are looking for: 

• Strong Administrative skills with high interest to work in an administrative capacity and analyzing various documents.
• High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Package (Excel, Word and Outlook).
• Strong communication skills (verbal and written) such that decisions and instructions/guidance can be conveyed in a clear manner.
• Analytical, critical thinking and problem-solving skills.
• Ability to work autonomously in a team environment.
• Able to work under pressure and in a fast-paced environment.
• Ability to plan, multi-task and manage time effectively.
• Excellent communication, organizational and leadership skills.
• Possess a strong knowledge and understanding of all goeasy Loan Processing Manuals.
• Exude confidence and decisiveness when making decisions.
• Reflect a positive and mature attitude towards teammates, peers, other employees and customers.
• Ability to provide effective guidance, leadership, and motivation to the Processing team.

Why work with us? 

• Leverage our RRSP match and Employee Share Purchase Plan programs.  
• State of the art office, with free Company Gym, Games Room 
• Employee discounts on furniture, electronics, and appliances.  
• Access 24/7 healthcare with Virtual Doctor Appointments.  
• Personalize your benefits with a customizable package including options for 100% coverage.  
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.  
• Celebrate properly, with your birthday off PAID! Along with 5 personal days and two weeks paid vacation.   
• For complete picture of total rewards, please click here.

We are offering $20.00 - $22.00/hour CAD for this role, plus the opportunity to earn monthly bonuses.

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment:  

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.  

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.   

 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.